Spend more time driving impact, and less time digging for insights with Delighted’s complete suite of feedback analysis and reporting features.
Every second, 45 people answer a Delighted survey
Delighted powers 300+ million surveys a year
See all of your NPS and customer satisfaction survey results in a deceptively simple, realtime dashboard that anyone can use. Get a bird’s eye view of customer happiness, or drill down into acute issues experienced by specific customer segments with keyword search and filtering.
Slice and dice your feedback effortlessly using custom Properties, tags, keyword filtering, time periods, and scores.
Create role and location-based dashboards. Measure NPS for marketing and CSAT for support.
Monitor how your score changes over time for various customer or employee segments. Identify the issues that impact customer happiness most.
Built on the most important feedback themes monitored by our customers, Smart Trends, powered by Delighted AI, applies the wisdom of the crowd to your customer feedback. Surface Trends in two ways:
Adopt suggested Trends based on your verbatim feedback. Smart Trends looks for key drivers in the customer experience, such as pricing, ease of use, quality of service, and more.
Define feedback filters that apply to historic and incoming survey responses. Smart Trends automatically suggests relevant keywords to track so nothing slips through the cracks.
Keep tabs on specific customer segments that you define, and deeply understand what keeps your happiest customers happy, and your unhappiest customers unhappy.
Invite your team to join in on analyzing feedback directly within the platform, or set up integrations and Email digests to spur collaboration and action.
Rank the keywords, Trends, and customer segments that correlate with your happiest and unhappiest customers with a built-in Pivot table report.
Monitor survey metrics
Survey metrics provide a comprehensive view into survey delivery, response rates, comment rates, bounce rates, and unsubscribes. Optimize your program to collect even more feedback.
Benchmark your NPS
Compare your Net Promoter Score across 20 industries with the in-app Benchmarks report. Find out whether your score is high, average, or low compared to industry standards and observe how your rating has changed over time. Narrow down the report by Trend to quickly pinpoint what you are doing well and what areas may need improvement to maintain a competitive advantage.
Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in a data warehouse, and more.
Unlock simple yet powerful ways to expand your reach with customer survey templates on Delighted CX, our customer experience solution. Start by customizing an NPS or CSAT survey and dive deep into consumer sentiment. Or, choose a Yes/No Thumbs survey for instant feedback through a variety of delivery channels – making an impact at all points of the customer journey.
Use the unearthed customer trends discovered in your analysis to take action on your findings with cross-team collaboration. With access to integrations like Slack, Zendesk, and Salesforce, integrate incoming feedback with the tools you already use to expand visibility and route customer concerns or requests to the appropriate teams.
Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.
Sign up now and survey customers for free. You’re minutes away from getting feedback!
