12 key SMS text survey features for instant customer feedback
Reach your customers on any device in their pocket. Flip phone or smartphone – we’ve got you covered. Feedback is a text message away.
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Send the survey
Your customer receives the survey as an SMS message.
Respond with follow-up
Delighted responds with a free response follow-up question.
Your customer replies with a numerical score.
Your customer provides detailed feedback in their own words.