Let’s get back to business. Quickly. Safely. Confidently.

Delighted has 3 free COVID-19 solutions to evolve how you work and adapt to the new normal: employee pulse surveys, retail customer satisfaction surveys, and health screening surveys. Uncover what you need to open your business back up for customers and employees.

Return to work employee solutions

Build trust across teams with pulse surveys

Challenging times create opportunities for positive experiences. Help your team stay confident and productive by monitoring their comfort levels with their remote or in-office work situation and asking if they have all the support they need to thrive.

  • Customize a two-part Customer Satisfaction Score (CSAT) survey template in our customer satisfaction survey software to ask employees how comfortable they are with their remote or in-office work situation.
  • Alternatively, use a Thumbs survey template to ask a Yes/No question, such as “Do you feel comfortable coming back to the office?”
  • The initial rating question provides a score you can monitor over time as you implement employee feedback. The follow-up free response field lets employees explain their concerns.
  • Send your survey as a link to maintain anonymity.
  • Act on insights uncovered in the open-ended feedback and measure employee sentiment over time.
  • Find out more about our employee experience survey solution.
workplace employee experience survey
Retail experience solutions

Monitor what customers need with online & in-store retail surveys

As you refine your in-store and online processes, it’s more important than ever to establish an open line of communication with your customer. Find out what customers need to feel safe, and improve loyalty in the long run.

workplace employee experience survey
  • Use a two-part CSAT survey template to ask customers how they would rate their online shopping or curbside pickup experience.
  • The free response follow-up question captures verbatim customer feedback on what stood out: the good and the bad.
  • Print the survey on the receipt as a link or QR code for touchless survey delivery and instant feedback.
  • Customize the survey thank you page to ask satisfied customers to spread the word, and assure unsatisfied customers that their feedback has been heard.
  • Segment feedback by store location, and monitor scores over time to see if your improvements are making a difference.
  • Learn more about our in-store feedback survey solution.
Return to school survey solutions

Assess concerns and gain insight into what your school community needs to feel safe and prepared

It’s essential to build confidence and trust with your school community. As education leaders, discover how teachers and students feel about any potential fall semester plans and use the feedback to make actionable decisions for all.

  • Use a two-part CSAT survey template to ask your school community how they would rate your communication, readiness, and action-planning.
  • The follow-up free response question will capture verbatim feedback on what stood out, potential concerns, and improvement suggestions.
  • Privacy is crucial. Send your survey as a link to maintain anonymity.
  • Customize the survey thank you page with additional health guidance, school policies, suggestions, and next steps.
  • Act on insights uncovered in the open-ended feedback and close the loop instantly to reaffirm that their feedback is valuable.
  • Learn more about our return-to-school survey solutions.
return to school csat and follow-up
COVID-19 screening surveys

Put safety first with COVID-19 screening surveys

Get back to business responsibly with health screening surveys. Real-time feedback helps you reschedule customers and determine when it is safe to return to the office.

  • Use the Thumbs survey template to ask the Yes/No question of whether customers and employees are well enough to come on-site.
  • Send your survey as a link so the responses remain anonymous.
  • Use conditional logic to customize the survey’s thank you page with next steps. It can be a link to local health guidance, or what to expect when they come on-site.
  • Automatically trigger an appointment cancellation for customers through a Webhooks integration.
COVID health screening survey
Integrate & Act

Works with the tools you already use

No IT required. Delighted integrates seamlessly with 750+ tools. Automatically trigger CSAT surveys and review feedback results in the tools familiar to your team. Information flows seamlessly to never miss an opportunity to collect customer feedback and proactively respond.

Additional COVID-19 Experience Management Resources

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.


“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Start collecting customer and employee feedback to prepare for going back to business

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