Analyze customer experience feedback with powerful analytics and reporting.
Uncover customer insights with easy-to-use, yet powerful tools. Get a bird’s-eye view of CX metrics and customer feedback in real time. Gain deeper understanding with segmentation, trends, and advanced reports.
As soon as a customer shares feedback, it is instantly available to you and your team in your dashboard for exploration.
CX scoring and reports
Calculate customer experience scores (NPS, CSAT, CES) automatically and generate comprehensive reports for all of your feedback.
Segmentation and trends
Slice and dice feedback by property, tags, keywords, time periods, and scores. Monitor thematic trends automatically.
Survey performance metrics
Get a comprehensive view into survey delivery, response rates, comment rates, bounce rates, and unsubscribes for each survey channel.