The easiest way to uncover and act on customer experience insights

Survey customers, track and analyze feedback, and take action to deliver stellar customer experiences, all with Delighted. No credit card required.

Create

Create customer experience surveys in seconds. No expertise required.

Create best practice customer experience surveys customers actually enjoy. That means higher survey response rates and more actionable customer feedback. Delighted’s intuitive CX survey creator makes it easier than ever.

NPS Surveys

Measure how loyal customers are to your brand in terms of promoters and detractors.

CSAT Surveys

Measure customer satisfaction at every touchpoint, and identify areas for improvement.

CES Surveys

Measure the effectiveness of all your customer interactions, from purchase through support.

Visual Surveys

Gather ratings on the customer experience in a quick and familiar way.

Create powerful custom surveys with Additional Questions. Available on select plans.

Deliver

Deliver customer experience surveys across channels —  no code required.

Control when and where CX surveys are delivered for point-in-time feedback at key points in the customer journey. Send surveys with a list of emails or phone numbers, or trigger surveys with the Delighted API.

Multi-channel delivery

Deliver surveys through email, SMS, your website, or via link. Customers respond directly within the channel for better response rates.

Automated surveying

Schedule ongoing surveys by time interval and trigger surveys based on custom events with the Delighted API.

Multi-language support

Customers all around the world? Send customer experience surveys in their language with support for 37 different languages.

Prevents over-surveying

Delighted increases response rates and protects your brand by automatically ensuring no one gets too many surveys.

Analyze

Analyze customer experience feedback with powerful analytics and reporting.

Uncover customer insights with easy-to-use, yet powerful tools. Get a bird’s-eye view of CX metrics and customer feedback in real time. Gain deeper understanding with segmentation, trends, and advanced reports.

Realtime dashboard

As soon as a customer shares feedback, it is instantly available to you and your team in your dashboard for exploration.

CX scoring and reports

Calculate customer experience scores (NPS, CSAT, CES) automatically and generate comprehensive reports for all of your feedback.

Segmentation and trends

Slice and dice feedback by property, tags, keywords, time periods, and scores. Monitor thematic trends automatically.

Survey performance metrics

Get a comprehensive view into survey delivery, response rates, comment rates, bounce rates, and unsubscribes for each survey channel.

Act

Act on customer experience insights to reduce churn and fuel growth.

Uncovering customer experience insights is only the beginning. Give your team a pulse on user sentiment and the ability to take action. Turning unhappy customers into fans, and fans into advocates has never been easier.

Inform decisions

Simplify feedback collection and reporting, and route experience data to the people who can make a difference.

Close the loop

Connect Delighted to your help desk, CRM, and other mission-critical apps to turn unhappy customers into your biggest fans.

Engage promoters

Automate post-survey follow-up, encouraging brand advocacy on 3rd-party sites and engagement from loyal customers.

Publish testimonials

Improve your reputation and boost conversions with reviews from the people your potential customers trust most — their peers.

Seamlessly integrate

Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in your data warehouse, and more.

Customers

Great brands of all shapes and sizes improve customer experiences with Delighted.

“That enabled us to have the confidence to roll back the change. I know that due to Delighted, we avoided disaster.”

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Get started for free

Built by people who care deeply about customer experience

Created and run by a team who believes that great experiences are first and foremost.

Have a question? We want to help. We answer all our email as fast as humanly possible.

It’s your data, we are only stewards of it. Export it all, anytime you want, with a single click.

We do everything in our power to ensure your account and data are secure.