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Consult the knowledge base

New to customer experience? Delighted has a number of guides available for download covering how to get your CX program started and take survey feedback to its full potential.

Startup funding crunch ebook

Beat the startup funding crunch with holistic feedback

Since investments in US startups dropped 11% in 2022, we surveyed 250+ startups on how they are navigating the funding crunch. Learn startups’ top priorities, pain points, and future plans.

Download the guide

Top 8 retail consumer trends for omnichannel retail strategy

Learn what Delighted uncovered by surveying 1,200 shoppers about their preferences and behaviors. Align your omnichannel strategy post-lockdown to leverage emerging trends in the retail industry. 

Download the guide

Delighted guide consumer trends
How to improve customer service
How to create and deliver CX surveys
What 2021 CX trends to embrace
5 components of a good CX program
How to improve employee employment
How to map the customer journey

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”