Once you’ve sent to a small batch of people and have seen the feedback roll in, you’re ready to plan how you’ll use Delighted on a day-to-day basis. The most effective way to use Delighted is to send at a regular tempo, ideally triggered by a key activity. This enables you to address any acute issues the moment they emerge, while providing a broad view of where you are strong and where your customers see opportunities for you to improve.
In this guide we’ll cover:
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