Create, deliver, analyze, and act on CSAT surveys

Delighted is the #1 customer satisfaction tool for your customers and team. Run a world-class CSAT program. No technical knowledge needed.

Customer satisfaction tools your customers (and your team) will actually enjoy

Our survey experience is designed to respect your brand and your customers’ time. Customer satisfaction surveys can be shared via email, web, SMS, and link in 37 different languages.

Deceptively simple CSAT dashboard

Hit the ground running with an experience designed for regular people, not just PhDs. See instant feedback in your customers' own words. Compare customer satisfaction (CSAT) survey results across product lines and business units. Slice and dice your feedback any way you'd like with segments created from custom properties and the keywords that matter most to you.

Rich CSAT reporting and analytics

Delighted surfaces deep insights across all of your customer feedback. Whether you're just starting a customer satisfaction program or already an expert, you'll become your organization's customer experience rock star as you track customer sentiment over time, identify top issues that create detractors, and monitor specific themes to see how your improvements affect them.

Works with the tools you already use

No IT required. Delighted integrates seamlessly with 750+ tools. Automatically trigger CSAT surveys and review feedback results in the tools familiar to your team. Information flows seamlessly to never miss an opportunity to collect customer feedback and proactively respond.

Take action on CSAT results

Collecting customer satisfaction feedback is just the tip of the iceberg. Delighted takes care of the heavy lifting so you can focus your energy on making meaningful improvements.

Inform decisions

Delighted simplifies collecting and reporting customer feedback, allowing you to route experience data to the people who can make a difference.

Close the loop

Delighted connects to your help desk to efficiently close the loop, and turn unhappy customers into your biggest fans.

Engage promoters

Delighted automates post-survey follow up, encouraging brand advocacy and engagement from loyal customers.

“By enabling us to see how we are doing each week on customer experience, Delighted has utterly transformed Bonobos.”

View their story

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.