Intercom survey integration: Trigger customer surveys and sync the feedback instantly

Automate survey sending with Delighted

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Intercom survey integration with Delighted
  • Customize your Delighted email survey template (NPS, CSAT, CES, 5-star, Thumbs, Smileys) to suit your brand tone and feel
  • Integrate Delighted with Intercom in a few clicks with our pre-built integration
  • You decide who is surveyed and when, if the surveys recur, and if the responses should sync back to Intercom

How Matter uses Intercom + Delighted

The Delighted and Intercom integration has helped us effortlessly gather feedback from our customers. It does a phenomenal job at identifying activity based in Intercom and sending Delighted email surveys out accordingly. The whole process is smooth and simple, and it centralizes all response data back to User records in Intercom.”

Brett Hellman, CEO at Matter

Matter logo
Why Delighted

Gain a holistic understanding of your audience with a dedicated survey tool like Delighted

  • Collect insightful feedback on any interaction via any channel (website, in-app, link URL, and SMS)
  • Leverage beautiful survey templates optimized for any device – no design or IT required
  • Do it all yourself – survey best practices are built-in for high response rates and insightful feedback
  • Let us handle the details – throttling is automatic, so you never worry about over surveying your customers
nps email survey

Follow up on customer feedback. Turn detractors into fans, and fans into brand ambassadors.

insights lead to customer experience improvements

Inform decisions

Share pre-built reports and feedback digests with the people who can make a difference.

close the loop

Close the loop

Follow up with unhappy customers and monitor both feedback and responses within Intercom.

engage promoters

Engage promoters

Automate post-survey follow-up to encourage brand advocacy and engagement from loyal customers.

Integrate with the tools you already use

About Intercom

Intercom is an all-in-one customer messaging platform with a set of user-friendly tools designed to acquire, engage, and support customers.

Learn more about Intercom

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.