With Delighted’s Net Promoter Score (NPS) software, you can collect, analyze, and act on customer feedback in 3 easy steps – no development or design resources required. Our AI-driven NPS platform handles all of the details for high response rates and actionable results.
Every second, 45 people answer a Delighted survey
Delighted powers 300+ million surveys a year
Delighted’s NPS software brings together everything you need to run a world-class survey program, eliminating the hassle of legacy systems and multiple tools. Having a single survey software will make measuring performance and gaining insights easier and better, and will provide the data to support critical decision-making.
Our NPS software is designed to respect your brand and your customers’ time. Your surveys can be delivered across multiple channels and devices, and in 30+ languages.
Add your logo, customize colors, create a branded survey page — all within the NPS software, no coding required. Surface focused insights by customizing the NPS question to who you are surveying (customers or employees) and what you’d like feedback on (a feature, recent transaction, or the overall experience with your company).
Let your customers tell you how they feel, in their own words, with an open-ended follow-up question. Want deeper insights? Ask Additional Questions that are powered by conditional logic based on the survey response. Layer up to 10 follow-up questions within a single survey flow.
Schedule surveys to send at routine intervals with Autopilot to measure NPS over time. Or, automatically trigger surveys based on key customer journey touchpoints using the Delighted API for highly focused feedback. Surveys can be delivered and completed across multiple channels (Web, Email, and Link) to reach people where they are and improve survey response rates.
Engage customers who answer your survey based on their response with a customizable Thank You message. Personalize the message to encourage customers to take action based on their rating. Let promoters know how they can get more from your brand through an app or referral program, and encourage detractors to get in touch.
Customer feedback that is trapped in a spreadsheet doesn’t help you or your customers. Visualize and segment feedback for easy reporting and analysis. Identify the key drivers behind customer happiness, and monitor the impact of your changes.
Explore a live demo of the NPS dashboard.
Join 10,000+ brands who love Delighted
Collecting feedback is just the tip of the iceberg. Delighted takes care of the heavy lifting so you can focus your energy on proactively engaging customers and strengthening relationships.
Easily integrate your Delighted account with 750+ digital tools directly or via the Delighted API. Start discussing feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store user feedback in your data warehouse, and more.
Get your entire team involved with improving customer experiences. Add unlimited team members, control permissions, set up email digests, send smart Alerts to specific team members, and collaborate with Notes.
Publish compelling customer comments anywhere on your site with our Testimonials widget. Request permission to share the feedback publicly and configure the widget to match your brand without extra design or development resources.
Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in a data warehouse, and more.
“Delighted is the NPS product I always hoped someone would build. When I first saw the tool, I knew instantly that it could change the way companies measure and manage customer happiness.”
Fred Reichheld, creator of NPS and Delighted advisor
Use NPS software to improve the overall customer experience or hone in on specific customer touchpoints. Delighted helps some of the world’s most coveted brands gather actionable feedback from their customers.
Sign up now and send surveys for free. You’re minutes away from getting feedback!