Create space for students, parents, and teachers to address their concerns with return-to-school surveys

As you work tirelessly to plan for every scenario to enrich the student experience, you may receive questions, concerns, and feedback from the school population that require immediate attention. Use their feedback to guide important decision-making for staff and students alike.

return-to-school surveys

Create student and teacher pulse surveys in minutes

From customization to distribution, you’ll be able to cater to your school audience within the Delighted platform. Get the education experience feedback you need with a satisfaction survey question and open-ended follow-up, allowing for the recipient to dive deeper with their response.

Start with a CSAT survey question

Measure how satisfied your faculty and staff are with your communication and evaluate student engagement over time. Use a five-point satisfaction survey or smiley face surveys for instant feedback, both of which can be done using our customer satisfaction survey software.

return-to-school csat surveys

Get context for improvement

Students and teachers share the “why” behind their answers in a free response question. This is where you can uncover unbiased insights and use their feedback for schoolwide decision-making.

return to school follow-up

Multiple delivery channels

Send an email survey or send surveys through SMS, anonymous URL links, or QR code for seamless delivery. Use Properties to automatically segment feedback by school location.

send surveys via email, sms, link, web, and in-app

Quick and simple setup

Create a branded survey with our simple web setup experience, no technical skills required. Just upload your school logo and colors to match.

customize color and style of your retail survey

Add Additional Questions

A premium paid feature. Ask follow-up questions to uncover crucial insight on survey responses. Layer up to 10 custom questions within a single survey flow.

return to school additional questions

Contextualize follow up

Customize a thank you message based on the survey response. Share links to the latest school guidelines, and let students and parents know you’ve heard their concerns.

return to school multiple channels

See community feedback in your real-time dashboard

Prioritize and share your school community feedback with other education leaders on safety measures, virtual experience, and student engagement for useful insight.

  • See all of your feedback in your school community’s own words – in real time.
  • Prioritize top concerns for school location.
  • Search for specific keywords and see scores and feedback for just those segments.
  • Create Trends from saved searches for quick reporting on responses from parent, student, faculty, and staff.
  • Automatically segment and share feedback by school for immediate action.
return to school dashboard
COVID-19 screening surveys

Safety first with COVID-19 screening surveys

Health screening should be conducted respectfully and safely. Surveys allow you, parents, and teachers to recognize signs and symptoms in advance of students arriving on campus and implement plans of action in accordance with any pertinent privacy laws and regulations.

  • Use the Thumbs survey template to ask the Yes/No question of whether teachers and students are well enough to come on-site.
  • Reassure them that their privacy is protected, especially for those with underlying medical conditions that may be at higher risk. Send your survey as a link so the responses remain anonymous.
  • Customize your survey’s thank you page with next steps. Share local health guidance and school policies that encourage sick staff and students to stay at home without fear of job loss or other consequences.
return to school health screening additional questions
Additional COVID-19 Experience Management Resources

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.


“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Assess concerns, confidence levels, and gain insight into what your school needs to feel safe and prepared

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