Collect and analyze feedback with Delighted, the self-serve experience management platform of choice for the world’s top brands. Get set up in minutes, no technical knowledge required.
Sign up now and send surveys for free.
Choose from 8 ready-made survey templates and 5 survey delivery methods.
Create best practice surveys your audience will actually enjoy. That means higher survey response rates and more actionable feedback. Delighted’s intuitive survey creator makes it easier than ever.
Align the look and feel of your survey with your brand with ease. Add your logo, customize colors, create a branded survey page — all in Delighted.
Tailor your survey to each recipient’s situation. Address the survey directly to them, and ask about their specific product or interaction.
Create surveys optimized to work perfectly on desktop, mobile, and across channels (email, web, kiosk) with the easy-to-use web setup experience.
Follow up the rating question with an open-ended feedback question, and add up to 10 additional questions to drive even more insight.
Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle. No code required.
Deliver surveys through email, your website, or via link. Your audience responds directly within the channel for better response rates.
Schedule ongoing surveys by time interval and trigger surveys via integrations or based on custom events with the Delighted REST API.
Want feedback from all over the world? Localize your surveys to 30+ languages for an all-inclusive view of customer and employee sentiment.
Delighted increases response rates and protects your brand by automatically ensuring no one gets too many surveys.
As soon as someone shares feedback, it is instantly available to you and your team in your dashboard for exploration.
Calculate scores (NPS, eNPS, CSAT, PMF, CES) automatically and generate comprehensive reports for all of your feedback.
Slice and dice feedback by property, tags, keywords, time periods, and scores. Surface feedback trends automatically with Smart Trends.
Get a comprehensive view into survey delivery, response rates, comment rates, bounce rates, and unsubscribes for each survey channel.
Give your team a pulse on user sentiment and the ability to take action. Turning unhappy customers into fans, and fans into advocates has never been easier.
Route reports and alerts directly to the people who can make a difference. Stay on top of evolving customer expectations and inspire lasting loyalty.
Connect Delighted to your help desk, CRM, and other mission-critical apps to turn unhappy customers into your biggest fans.
Automate post-survey follow-up, encouraging brand advocacy on 3rd-party sites and engagement from loyal customers.
Share positive feedback on your site with Testimonials, a premium paid feature. Boost conversions with valuable social proof.
Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in your data warehouse, and more.
Sign up now and send surveys for free. You’re minutes away from getting feedback!
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