1. How does it work?
  2. Features
  3. Customers
  4. Pricing
  5. Live demo
  1. How does it work?
  2. Features
  3. Customers
  4. Pricing
  5. Live demo
  6. Sign in
  7. Start your free trial

The fastest and easiest way to gather actionable feedback from your customers

Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.

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Want to see the dashboard in action?

How does it work?

Customers receive a single question survey. They rate your product/service and provide feedback in their own words. Feedback appears instantly in your dashboard.

A Step-by-step guide
Step one

Add your customers. All you need is an email.

Simply provide us with the email addresses of some customers along with any special properties you’d like. No technical knowledge required!

Step two

Customers receive a single-question survey in their inbox.

Your customers will be asked a simple question and then share, in their own words, what they think of your experience.

Step three

Feedback arrives in realtime for you to explore instantly.

As soon as a customer shares feedback, it is instantly available to you and your team in your dashboard for exploration.

Who do we help?

Delighted helps many great brands delight their customers. We help organizations of all shapes and sizes. Here are a few of their stories…

“Delighted is the simplest way that we have of measuring our mission.”

Read the Bonobos profile

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

Read the Tuft & Needle profile

Munchery uses Delighted to measure everything from major branding changes, to each step of meal production.

Read the Munchery profile
A few more Delighted customers
Realtime dashboard

See feedback the moment it happens

Feedback is instantly available and useful. Explore even deeper with search and filters.
Typing indicators let you know that a customer is giving detailed feedback, right then and there.
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No tech knowledge needed

You can have feedback rolling in immediately without any engineering help.

Invite your entire organization

Your whole team is invited. Add as many team members as you’d like at no additional cost.

Mobile & desktop email survey

Survey experience that works everywhere

Optimized for desktop, tablet, and mobile environments. It works flawlessly everywhere.

With just your logo and a few simple choices, the experience will seamlessly fit your brand.

Customers respond directly in the email. No external links or complicated surveys.

Customizable post-survey message. Encourage fans to share and detractors to contact support.

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Prevents over surveying

You’re always protected from over surveying – no single person ever gets too many surveys.

Multiple Languages

Customers all around the world? We’ve got you covered with support for 26 different languages.

Net Promoter Score®

Built on a proven methodology designed to gather high quality, actionable feedback.

Delighted uses NPS (Net Promoter Score) to maximize response rates and feedback quality.

Customers are placed in 3 groups depending on their response: detractors, passives, promoters.

Customers are asked a simple question: “How likely are you to recommend us to a friend?”

NPS is relied upon by top brands: Apple, Four Seasons, Disney, Zappos, Jet Blue, and many more.

“Delighted is the NPS product I always hoped someone would build. When I first saw the tool, I knew instantly that it could change the way companies measure and manage customer happiness.”

Fred Reichheld, creator of NPS and Delighted advisor

Route feedback instantly

With alerts you can route feedback to the right person or team in your organization.

Automate it all with our API

Our simple REST based API makes it easy to automate gathering feedback with Delighted.

Trends

Quickly make sense of your feedback

Properties let you segment feedback in ways that matter to you. Add as many as you’d like!

Track the topics you care about with Trends. Trends are a click away and always up-to-date.

Search all your feedback instantly – know how many people are talking about it and how they feel.

Subscribe to your Trends and be alerted via email when new feedback arrives.

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Built by people who care deeply about customer experience

Created and run by a team who believes that great experiences are first and foremost.

Have a question? We want to help. We answer all our email as fast as humanly possible.

It’s your data, we are only stewards of it. Export it all, anytime you want, with a single click.

We do everything in our power to ensure your account and data are secure.

Pricing & plans

How much does Delighted cost?

All plans include a 14-day free trial and no feature limitations. No contracts or surprise fees. No credit card necessary to get started.

$25
100 sends
per month
$49
750 sends
per month
$99
2,500 sends
per month
$149
5,000 sends
per month
$249
10,000 sends
per month
$999
50,000 sends
per month

If you don’t see a plan that matches your organization, get in touch with us.