The fastest and easiest way to gather actionable feedback from your customers
Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.
Customers receive a single question survey. They rate your product/service and provide feedback in their own words. Feedback appears instantly in your dashboard.
Simply provide us with the email addresses of some customers along with any special properties you’d like. No technical knowledge required!
Your customers will be asked a simple question and then share, in their own words, what they think of your experience.
As soon as a customer shares feedback, it is instantly available to you and your team in your dashboard for exploration.
Delighted helps many great brands delight their customers. We help organizations of all shapes and sizes. Here are a few of their stories…
You can have feedback rolling in immediately without any engineering help.
Your whole team is invited. Add as many team members as you’d like at no additional cost.
Optimized for desktop, tablet, and mobile environments. It works flawlessly everywhere.
With just your logo and a few simple choices, the experience will seamlessly fit your brand.
Customers respond directly in the email. No external links or complicated surveys.
Customizable post-survey message. Encourage fans to share and detractors to contact support.
You’re always protected from over surveying – no single person ever gets too many surveys.
Customers all around the world? We’ve got you covered with support for 26 different languages.
Delighted uses NPS (Net Promoter Score) to maximize response rates and feedback quality.
Customers are placed in 3 groups depending on their response: detractors, passives, promoters.
Customers are asked a simple question: “How likely are you to recommend us to a friend?”
NPS is relied upon by top brands: Apple, Four Seasons, Disney, Zappos, Jet Blue, and many more.
“Delighted is the NPS product I always hoped someone would build. When I first saw the tool, I knew instantly that it could change the way companies measure and manage customer happiness.”
Fred Reichheld, creator of NPS and Delighted advisor
With alerts you can route feedback to the right person or team in your organization.
Our simple REST based API makes it easy to automate gathering feedback with Delighted.
Created and run by a team who believes that great experiences are first and foremost.
Have a question? We want to help. We answer all our email as fast as humanly possible.
It’s your data, we are only stewards of it. Export it all, anytime you want, with a single click.
We do everything in our power to ensure your account and data are secure.
All plans include a 14-day free trial and no feature limitations. No contracts or surprise fees. No credit card necessary to get started.