Once you’re collecting feedback on a regular basis, you’ll likely want to share the insights across your organization in an effort to align everyone towards delighting customers.
You can invite as many people to your account as you’d like – at no extra charge. Anyone you invite will have read-only access to the account and all feedback, and will be able to create trends visible to the rest of the organization. You can also choose to make certain users Admins. This grants them the ability to set up surveys, invite other users, as well as update billing information.
Everyone is busy, but most people want to stay focused on creating a great customer experience. To help keep customers top of mind for everyone, we send out a digest email at the beginning of every week or month. The digest contains some recent feedback and your current NPS. You can adjust the frequency of your own digest in settings.
In addition to inviting users, you can also turn on alerts that will trigger an email notification when a response from a certain group is received (promoters, passives, detractors). This allows you to route responses to the people you deem responsible for addressing that particular group. Many customers use alerts to route detractors to their customer care team, who then address the feedback immediately.