Pricing plans for businesses of all sizes

Select a plan after your free 7-day trial, during which you’ll have access to all Premium Plus features. No contracts or surprise fees. No credit card necessary until you select a plan.

Free

$0/mo
Billed yearly
Get started
  • Use 1 delivery platform
    Email, Web, Link, SDK
  • 1 Project
    Use 1 survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
  • Monthly survey send limit of 1,000
  • Invite 3 team members
  • Brand your survey with your logo and colors
  • Configure 5 Trends filters to segment feedback
  • 4 pre-built feedback reports
    Dashboard, Over time, Snapshot, Metrics
  • Set 3 Alerts to send feedback to your team
  • Self-serve support
  • Self-serve onboarding
  • Access 35+ free integrations
    Slack, Shopify, Zendesk
    See all
  • 30+ languages for localization of the initial rating question
  • Autopilot schedules delivery of email surveys

Premium

$224/mo
Billed yearly
Get started
  • Use all delivery platforms
    Email, Web, Link, SDK, SMS, 3 Kiosks
  • 5 Projects
    Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
  • Monthly survey send limit of 10,000
  • Invite 10 team members
  • Brand your survey with your logo and colors
  • Configure 20 Trends filters to segment feedback
  • AI suggested filters powered by Smart Trends
  • 7 pre-built feedback reports
    Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks
  • Set 10 Alerts to send feedback to your team
  • Self-serve support
  • Self-serve onboarding
  • Live chat with support team
  • Access 35+ free integrations
    Slack, Shopify, Zendesk
  • 5 premium integrations
    Salesforce, Segment, HubSpot
    See all
  • 30+ languages for localization of the initial rating question
  • Customize Translations for everything from the Intro message to Additional Questions
  • Autopilot schedules delivery of email surveys
  • Autopilot schedules delivery of SMS surveys
  • Customize 10 Additional Questions within your survey
  • Access expert-recommended eNPS and PMF Additional Questions
  • Testimonials collects and publishes feedback directly to your site

Premium Plus

$449/mo
Billed yearly
Get started
  • Use all delivery platforms
    Email, Web, Link, SDK, SMS, 5 Kiosks
  • 7 Projects
    Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
  • Monthly survey send limit of 20,000
  • Invite 20 team members
  • Role-based user access
  • Brand your survey with your logo and colors
  • Send email surveys from your domain
  • Configure 40 Trends filters to segment feedback
  • AI suggested filters powered by Smart Trends
  • 7 pre-built feedback reports
    Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks
  • Set 20 Alerts to send feedback to your team
  • Prioritized support from your dedicated Customer Concierge for all concerns or requests
  • Concierge onboarding including a personal kick-off call
  • Access to quarterly strategy sessions to audit and grow your CX program
  • Data migration from other feedback platforms
  • Access 35+ free integrations
    Slack, Shopify, Zendesk
  • 5 premium integrations
    Salesforce, Segment, HubSpot
    See all
  • 30+ languages for localization of the initial rating question
  • Customize Translations for everything from the Intro message to Additional Questions
  • Autopilot schedules delivery of email surveys
  • Autopilot schedules delivery of SMS surveys
  • Customize 10 Additional Questions within your survey
  • Access expert-recommended eNPS and PMF Additional Questions
  • Testimonials collects and publishes feedback directly to your site

Prices shown do not include sales tax. Sales tax will be calculated upon entering billing information.

Looking for an enterprise customer experience solution? Qualtrics XM is the answer.

Qualtrics enterprise CX solution

Qualtrics, our parent company, powers 1B+ surveys per year for 13k+ of the world’s best brands.

  • Personalize custom surveys with branch logic for each customer profile
  • Reduce churn with purpose-built solutions for B2B account management, location-based experiences, and customer care
  • Analyze feedback alongside interactions from 27 channels and 125+ sources, e.g. social media
  • Prove the ROI of your CX initiatives with one system of record for all customer data
  • Leverage a holistic experience management platform to help you craft a transformative customer, employee, product, and brand experience.

Get in touch and we’ll contact you with a Qualtrics team member to scope an enterprise solution that meets your needs.

No matter where you are in your CX journey, Delighted + Qualtrics has a solution for you.

Delighted is a fantastic turnkey solution for in-app NPS surveys, and was fundamental in putting customer feedback front and center for our team.

When our CX program matured, it was natural to migrate to Qualtrics. The transition was completely seamless, and now we can send more targeted surveys for even richer insights on how to improve our in-app experience.”

Veronica Dasovich, Senior Director of Customer Success
pricing heap logo
Frequently Asked Questions

How does pricing work?

Plans are priced according to how many people you connect with per month as well as certain feature allowances. We can accommodate businesses of all sizes. If you don’t see a plan that fits your needs, please get in touch.

Do you offer invoicing?

Yes, we do! Instead of being billed via credit card, we can set up invoices so everything is handled through your finance team. Just let us know and we’ll set it up.

What limitations are placed on the trial?

You can survey up to 250 people during your trial. This allows you to make sure you’re getting the quality and quantity of feedback you’re looking for before paying a dime.

Can I send for just one month?

Yes. You can subscribe for a month, send your surveys, and then pause your subscription – directly within your account settings.

Is my plan limit based on sends or responses?

Email and SMS are based on sends. To be more specific, the total number of sends during the month. Web is based on the number of people shown the survey. Links are based on the number of unique people who click on the survey.

Do I need to enter my credit card for the Free plan?

Transitioning your free 7-day Delighted trial to our free-forever plan will require entering a credit card, but it’s only for security purposes. Unless you choose a paid plan, your card will never be charged.

Testimonials

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”