Pricing plans for businesses of all sizes

All plans are free to get started. No contracts or surprise fees. No credit card necessary to get started.

Free

$0/mo
Billed yearly
Get started
  • Use 1 delivery platform
    Email, Web, Link, SDK
  • Use 1 of 7 survey templates
    NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS
  • Monthly survey send limit of 1,000
  • Invite 3 team members
  • Brand your survey with your logo and colors
  • Configure 5 Trends filters to segment feedback
  • 4 pre-built feedback reports
    Dashboard, Over time, Snapshot, Metrics
  • Set 3 Alerts to send feedback to your team
  • Self-serve support with 24/7 ticketing
  • Access 22 free integrations
    Slack, Shopify, Zendesk
    See all
  • 37 languages for localization
  • Autopilot schedules delivery of email surveys

Premium

$224/mo
Billed yearly
Get started
  • Use all delivery platforms
    Email, Web, Link, SDK, Kiosk, SMS
  • Use 5 of 7 survey templates
    NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS
  • Monthly survey send limit of 10,000
  • Invite 10 team members
  • Brand your survey with your logo and colors
  • Configure 20 Trends filters to segment feedback
  • AI suggested filters powered by Smart Trends
  • 6 pre-built feedback reports
    Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table
  • Set 10 Alerts to send feedback to your team
  • Self-serve support with 24/7 ticketing
  • Live chat with support team
  • Access 22 free integrations
    Slack, Shopify, Zendesk
  • 5 premium integrations
    Salesforce, Segment, HubSpot
    See all
  • 37 languages for localization
  • Autopilot schedules delivery of email surveys
  • Autopilot schedules delivery of SMS surveys
  • Testimonials collects and publishes feedback directly to your site

Premium Plus

Custom
Billed yearly
Contact sales
  • Use all delivery platforms
    Email, Web, Link, SDK, Kiosk, SMS
  • Custom number of survey templates
    NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS
  • Custom monthly survey send limit
  • Custom user thresholds
  • Role-based user access
  • Brand your survey with your logo and colors
  • Send email surveys from your domain
  • Custom number of Trends filters to segment feedback
  • AI suggested filters powered by Smart Trends
  • 6 pre-built feedback reports
    Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table
  • Custom Alerts threshold to send feedback to your team
  • Dedicated Customer Concierge on-call for program and platform consultation
  • Access 22 free integrations
    Slack, Shopify, Zendesk
  • 5 premium integrations
    Salesforce, Segment, HubSpot
    See all
  • 37 languages for localization
  • Custom survey translation
  • Autopilot schedules delivery of email surveys
  • Autopilot schedules delivery of SMS surveys
  • Testimonials collects and publishes feedback directly to your site

Prices shown do not include sales tax. Sales tax will be calculated upon entering billing information.

Delighted + Qualtrics

Backed by Qualtrics, Delighted’s solutions aren’t just built on a foundation of customer experience excellence, they also integrate into the larger Qualtrics ecosystem.

As your CX program grows, take your business to new heights with the Qualtrics XM Platform™. The transition is seamless.

Learn more about Delighted + Qualtrics

Delighted is a fantastic turnkey solution for in-app NPS surveys, and was fundamental in putting customer feedback front and center for our team.

When our CX program matured, it was natural to migrate to Qualtrics. The transition was completely seamless, and now we can send more targeted surveys for even richer insights on how to improve our in-app experience.”

Frequently Asked Questions

How does pricing work?

Plans are priced according to how many people you connect with per month as well as certain feature allowances. We can accommodate businesses of all sizes. If you don’t see a plan that fits your needs, please get in touch.

Do you offer monthly or quarterly billing?

Yes, we have custom billing plans available. If you’re interested in monthly or quarterly billing, send us a message and include your estimated quarterly volume. We’ll find a plan that offers a perfect fit.

What limitations are placed on the trial?

You can survey up to 1,000 people during your trial. This allows you to make sure you’re getting the quality and quantity of feedback you’re looking for before paying a dime.

Can I send for just one month?

Yes. You can subscribe for a month, send your surveys, and then pause your subscription – directly within your account settings.

Is my plan limit based on sends or responses?

Email and SMS are based on sends. To be more specific, the total number of sends during the month. Web is based on the number of people shown the survey. Links are based on the number of unique people who click on the survey.

Do you offer invoicing?

Yes, we do! Instead of being billed via credit card, we can set up invoices so everything is handled through your finance team. Just let us know and we’ll set it up.

Testimonials

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”