delighted-nps

The easiest NPS software to measure and improve customer loyalty

Send Net Promoter Score (NPS) surveys, track and analyze feedback, and take action to deliver stellar customer experiences, all with Delighted NPS software.

Allbirds
Instacart
Pagely
Opentable
TedX
Affirm
Peleton
Doordash
Create

Create Net Promoter Score (NPS) surveys in seconds. No expertise required.

Create best practice NPS surveys customers actually enjoy. That means higher survey response rates and more actionable customer feedback. Delighted’s intuitive NPS survey creator makes it easier than ever.

Customize to your brand

Align the look and feel of your NPS survey with your brand with ease. Add your logo, customize colors, create a branded survey page — all in Delighted.

Ask the right NPS question

Ask customers or employees how likely they are to recommend your company based on a product, single interaction, or their experience overall.

Quick and simple setup

Create NPS surveys optimized to work perfectly on desktop, mobile and across channels (email, web, kiosk) with the easy-to-use web setup experience.

Get more detailed feedback

Follow up the NPS rating question with an open-ended feedback question, and add up to 10 additional questions to drive even more insight.

Deliver

Deliver Net Promoter Score (NPS) surveys across channels –  no code required.

Control when and where NPS surveys are delivered for point-in-time feedback at key customer touchpoints. Send NPS surveys with a list of emails or phone numbers, or trigger NPS surveys with the Delighted API.

Multi-channel delivery

Deliver NPS surveys through email, your website, or via link. Customers respond directly within the channel for better response rates.

Automated surveying

Schedule ongoing NPS surveys by time interval and trigger surveys based on custom events with the Delighted API.

Multi-language support

Customers all around the world? Send NPS surveys in their language with support for 37 different languages.

Prevents over-surveying

Delighted improves NPS response rates and protects your brand by automatically ensuring no one gets too many surveys.

Analyze

Analyze Net Promoter Score (NPS) feedback with powerful analytics and reporting.

Uncover customer insights with easy-to-use, yet powerful tools. Get a bird’s-eye view of NPS metrics and customer feedback in real time. Gain deeper understanding with segmentation, trends, and advanced reports.

Real-time NPS dashboard

As soon as a customer shares feedback, it is instantly available to you and your team in your dashboard for exploration.

NPS scoring and reports

Calculate Net Promoter Score (NPS) scores automatically and generate comprehensive reports for all of your feedback.

Segmentation and trends

Slice and dice feedback by property, tags, keywords, time periods, and scores. Monitor thematic trends automatically.

Survey performance metrics

Get a comprehensive view into NPS survey delivery, response rates, comment rates, bounce rates, and unsubscribes for each survey channel.

Act

Act on Net Promoter Score (NPS) insights to reduce churn and fuel growth.

Uncovering Net Promoter Score (NPS) insights is only the beginning. Give your team a pulse on user sentiment and the tools for the right people to take action. Turning unhappy customers into fans has never been easier.

Inform decisions

Simplify feedback collection and reporting, and route experience data to the people who can make a difference.

Close the loop

Connect Delighted to your help desk, CRM, and other mission-critical apps to turn unhappy customers into your biggest fans.

Engage promoters

Automate post-survey follow-up, encouraging brand advocacy on 3rd-party sites and engagement from loyal customers.

Seamlessly integrate

Discuss feedback in Slack, trigger NPS surveys from Stripe, sync feedback to Salesforce, store all your feedback in your data warehouse, and more.

Customers

Great brands of all shapes and sizes choose Delighted NPS software.

“That enabled us to have the confidence to roll back the change. I know that due to Delighted, we avoided disaster.”

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Get started for free

Built by people who care deeply about customer experience

Created and run by a team who believes that great experiences are first and foremost.

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