Delighted helps the world’s most coveted brands gather customer feedback.

Retail

By enabling us to see how we are doing each week on customer experience, Delighted has utterly transformed Bonobos. Most surveys are static; this is a living breathing part of our culture.” Read more

Andy Dunn, Founder and CEO
bombas logo

Delighted shares a lot of values that we do: putting customers first, and making things intuitive and easy for the customer. Our team is built to be customer-centric throughout the acquisition, consideration, and retention phases, to not only meet customer needs, but also to engage and delight along the way. It’s my goal to understand the customer throughout the entire journey — and Delighted helps me do that.” Read more

Samantha Lee, Director of Customer Insights & Strategy

Delighted helps us keep an active pulse on the DWR customer experience – what’s working, what’s not working. By providing an automated, simple, quick, open-ended way for customers to give feedback we’ve seen great success with response rates and have gathered invaluable insights that help focus attention on the areas with the greatest opportunity for improvement.”

Bethany Kemp, Vice President

B2B

HP Indigo

When you have a streamlined solution like Delighted, it helps you run lightweight processes and get more impact out of it. Monthly NPS has gone up from 11 to 52 because we keep on getting more feedback, communicating, and closing the loop on it.” Read more

Udi Vaks, Head of Growth
Glassdoor Logo

We were missing out on hearing about the average user that is using our existing product, so we wanted to add that to our repertoire. With NPS, we sample everyone and receive more diverse product feedback.” Read more

Zoe Soto, Product Manager
Envoy Logo

Delighted has helped us collect feedback and organize it by company and type of user. Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support.”

Ben Angel, Head of Customer Success & Support

We have been capturing NPS for probably going on two years with Delighted. With NPS we ask for a score, but the key piece is that we ask why they actually gave us that score. People are having specific issues with a feature or a process within the product, and we’re able to capture that.” Read more

Lindsey Redinger, Manager of User Research Operations
Base Logo

With a few clicks we’re able to survey our customers and immediately gather feedback. We us the Delighted API to seamlessly integrate with our internal systems. NPS is a vital measurement for customer satisfaction and Delighted is the best way to measure NPS and gather feedback from your customers.”

Josh Bean, Director of Marketing

On-Demand

Munchery Logo

Munchery uses Delighted to measure everything from major branding changes, to each step of meal production and delivery. All the feedback – good or bad – is shared across the company. Read more

Hotel Tonight Logo

Delighted gives us the raw feedback from our users – what is working for them and where we can do better. I start each week with the weekly digest just to make sure I’m focusing my time on our users and on our biggest problems.” Read more

Amanda Richardson, VP Product
Silvercar Logo

We have used Delighted for several years now, and have built our culture around working to understand customers based on NPS feedback. Delighted is an integral part of our daily focus on improving customer happiness. I couldn’t recommend it strongly enough.” Read more

Allen Darnell, Chief Technology Officer

Services

The NPS program is the most immediate and comprehensive ‘eyes and ears’ we have for understanding customer satisfaction. Without Delighted surveys, we would have no way to perform this critical function as quickly and completely.” Read more

Cassie Layton, Head of Marketing

Focusing on the user needs, swimming in their feedback at all times, has been really critical to us creating a new way for people to access local news. Having a single place like Delighted to go for all of that feedback has been vital for us, and it’s really helped change our business.” Read more

Warren St. John, President

Delighted just brings so much visibility to what we’re doing. It can be hard to get a customer to respond. Sending a Delighted survey is an easy way to open up a conversation without being too salesy. Delighted makes my job easier across the board because it’s easier to get in touch with people.” Read more

Rebecca Sherman, Head of Account Management

As a fast moving startup, Delighted keeps us informed every step of the way. We get the insight we need to ensure we’re growing and iterating with our customers’ happiness top of mind.”

Anne Terry, Marketing

We love Delighted – it is a simple and highly effective way to create a strong feedback loop between our customers and our support, product, engineering, marketing and management efforts.”

Ross Rader, Vice President of Customer Experience

Delighted has been a great way to keep a pulse on our athletes and get a steady stream of feedback throughout the month. Measuring NPS trends month over month and going deep into the comments to pull out insights makes Delighted a product marketer’s dream.”

Megha Doshi, Marketing Director

We have a weekly meeting with a VP of Member Services, myself, our Chief of Product, and our CEO in which we pull up Delighted and show them what’s going on in terms of the NPS score. Delighted makes managing customer experience easy.” Read more

Serge Doubinski, Vice President of Consumer Experience

Consumer Products

Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.” Read more

JT Marino, Founder

August has used Delighted for the past 2 years. We love their easy interface and ability to quickly judge how our customers view our product. The team at Delighted has constantly gone above and beyond to help us get what we need out of their system. Great company, and great tool!”

Monika Aufdermauer, Director of Customer Operations

Delighted is an integral part of our customer feedback loop. We use it to keep a pulse on our customer satisfaction, and identify our most passionate customers. The product is very intuitive to use and simple to setup.”

Faisal Al-Khalidi, Growth

Financial Services

CommonBond

We’ve been using Delighted since 2015. Most of our peers have an NPS hovering around the 30s. It’s one thing to say we have a good care team and then another thing to show partners that our NPS is 75.” Read more

Craig Shayowitz, Operations Manager

Read more Delighted feedback on our customer testimonials page, powered by Delighted Testimonials.