Every second, 45 people answer a Delighted survey
Delighted powers 300+ million surveys a year
Create Net Promoter Score (NPS) surveys in seconds. No expertise required.
Create best practice NPS surveys customers actually enjoy. That means higher survey response rates and more actionable customer feedback. Delighted’s intuitive NPS survey creator makes it easier than ever.
Align the look and feel of your NPS survey with your brand with ease. Add your logo, customize colors, create a branded survey page — all in Delighted.
Ask customers or employees how likely they are to recommend your company based on a product, single interaction, or their experience overall.
Create NPS surveys optimized to work perfectly on desktop, mobile and across channels (email, web, kiosk) with the easy-to-use web setup experience.
Follow up the NPS rating question with an open-ended feedback question, and add up to 10 additional questions to drive even more insight.
Deliver Net Promoter Score (NPS) surveys across channels – no code required.
Control when and where NPS surveys are delivered for point-in-time feedback at key customer touchpoints. Send NPS surveys with a list of emails or phone numbers, or trigger NPS surveys with the Delighted API.
Deliver NPS surveys through email, your website, or via link. Customers respond directly within the channel for better response rates.
Schedule ongoing NPS surveys by time interval and trigger surveys based on custom events with the Delighted API.
Customers all around the world? Send NPS surveys in their language with support for 37 different languages.
Delighted improves NPS response rates and protects your brand by automatically ensuring no one gets too many surveys.
Analyze Net Promoter Score (NPS) feedback with powerful analytics and reporting.
Uncover customer insights with easy-to-use, yet powerful tools. Get a bird’s-eye view of NPS metrics and customer feedback in real time. Gain deeper understanding with segmentation, trends, and advanced reports.
As soon as a customer shares feedback, it is instantly available to you and your team in your dashboard for exploration.
Calculate Net Promoter Score (NPS) scores automatically and generate comprehensive reports for all of your feedback.
Slice and dice feedback by property, tags, keywords, time periods, and scores. Monitor thematic trends automatically.
Get a comprehensive view into NPS survey delivery, response rates, comment rates, bounce rates, and unsubscribes for each survey channel.
Act on Net Promoter Score (NPS) insights to reduce churn and fuel growth.
Uncovering Net Promoter Score (NPS) insights is only the beginning. Give your team a pulse on user sentiment and the tools for the right people to take action. Turning unhappy customers into fans has never been easier.
Simplify feedback collection and reporting, and route experience data to the people who can make a difference.
Connect Delighted to your help desk, CRM, and other mission-critical apps to turn unhappy customers into your biggest fans.
Automate post-survey follow-up, encouraging brand advocacy on 3rd-party sites and engagement from loyal customers.
Seamlessly integrate
Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in a data warehouse, and more.
