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Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes, not weeks. No technical knowledge required.

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Who do we help?

Delighted helps many great brands delight their customers. We help organizations of all shapes and sizes. Here are a few of their stories.

Delighted helps some of the largest Fortune 500 companies. Learn more about our enterprise features.

Pricing and plans

How much does Delighted cost?

All plans are free to get started. No contracts or surprise fees. No credit card necessary to get started.

$0/mo
Billed yearly
  1. Use one platform
    Email/Web/Link
  2. Survey 1,000
    people/month
  3. 1 Project
    Projects allow you to manage multiple surveys and survey types.
    Learn more about Projects
  4. 3 users
    Add teammates and control user permissions.
    Learn more about users
  5. 5 Trends
    Trends allow you to automatically categorize and track responses of a certain type and refer back to them as often as you’d like.
    Learn more about Trends
  6. 3 Alerts
    Alerts allow you to automatically route responses to a specific people, like your support team.
    Learn more about Alerts
  7. Self-serve support
    Access to all of our extensive FAQs and Guides covering everything you need to be successful with Delighted.
  8. Autopilot
    Autopilot allows you to automatically send to your customers using Email or SMS over a period of time.
    Learn more about Autopilot
  9. iOS app
    View a mobile dashboard of historic survey data and real time customer responses on your iPhone or iPad.
    Learn more about Delighted for iOS
  10. API
    The Delighted API allows you to trigger surveys and more, directly from your app or service.
    Learn more about the Delighted API
  11. Standard Reports
    Built-in Snapshot and Over Time reports visualize survey data for easy quarterly, monthly, and yearly reporting.
    Learn more about Snapshot reports Learn more about Over Time reports
Get started
Most popular
$224/mo
Billed yearly
  1. Use all platforms
    Email/Web/SMS/Link/Kiosk
  2. Survey 10,000
    people/month
  3. 5 Projects
    Projects allow you to manage multiple surveys and survey types.
    Learn more about Projects
  4. 10 users
    Add teammates and control user permissions.
    Learn more about users
  5. 20 Trends
    Trends allow you to automatically categorize and track responses of a certain type and refer back to them as often as you’d like.
    Learn more about Trends
  6. Smart Trends
    Smart Trends, powered by Delighted AI, suggests popular themes and keywords to monitor based on your open-ended feedback.
    Learn more about Smart Trends
  7. 10 Alerts
    Alerts allow you to automatically route responses to a specific people, like your support team.
    Learn more about Alerts
  8. 3 Kiosks
    Gather feedback with our Delighted Kiosk App for iOS in your store, business, restaurant, food truck, or even on a boat.
    Learn more about Kiosks
  9. Premium support
    Delighted is world renown for our responsive and highly knowledgable Customer Concierge team.
    Learn more about Premium support
  10. Autopilot
    Autopilot allows you to automatically send to your customers using Email or SMS over a period of time.
    Learn more about Autopilot
  11. iOS app
    View a mobile dashboard of historic survey data and real time customer responses on your iPhone or iPad.
    Learn more about Delighted for iOS
  12. API
    The Delighted API allows you to trigger surveys and more, directly from your app or service.
    Learn more about the Delighted API
  13. Premium Reports
    Includes Snapshot, Over Time, and Pivot Table for simplified survey analysis and reporting.
    Learn more about Premium reports
  14. Reminders
    Reminders allow you to automatically follow up with customers who have not opened your survey.
    Learn more about Reminders
  15. Additional questions
    Ask custom follow-up questions after the initial default survey question to gain more insight on the customer’s response.
    Learn more about Additional questions
  16. Testimonials
    Publish customer feedback on your site with Delighted Testimonials.
    Learn more about Testimonials
  17. Premium integrations
    Get access to our most powerful integrations including Salesforce, HubSpot, and Segment.
    Learn more about our integrations
Get started
Enterprise
Contact for pricing
  1. Multiple brand support
    Delighted can support multiple brands and product lines. If you have a consumer brand and an enterprise brand with different branding, you can easily gather feedback for both.
    Learn more
  2. Multiple Projects
    Projects allow you to manage multiple surveys and survey types.
    Learn more
  3. Additional user roles
    Sometimes an organization requires different account access levels. Additional roles can ensure team members only see feedback related to their team.
    Learn more
  4. Advanced branding
    Customize the design of your surveys to fit the look and feel of your brand. Surveys can also be sent directly from your own domain.
    Learn more
  5. Enhanced security
    Delighted takes security very seriously. We are happy to work with internal security teams and your organization’s security review process.
    Learn more
  6. Historical feedback migration
    Importing feedback from another service or homegrown system? We can help move existing responses into Delighted quickly.
    Learn more
  7. IP access control
    By providing specific IP addresses, or an IP range, you can ensure that your team is always accessing Delighted on your networks.
    Learn more
  8. Additional billing options
    We offer a variety of invoicing options for you to choose from: credit card, check, or ACH. Schedule billing to occur monthly, quarterly or annually.
    Learn more
  9. Formalized NDA
    Our Terms of Service and Privacy Policy cover your data and proprietary information, but we are happy to review and sign mutual NDAs.
    Learn more
  10. Custom reporting
    Your Delighted concierge is available to assist in pulling company data for external analysis.
    Learn more
  11. Quarterly consultations
    Speak with your Delighted concierge quarterly to ensure your company is optimized for success.
    Learn more
  12. Unmatched responsiveness
    Customer support is paramount at Delighted. Receive prioritized support for all concerns or requests.
    Learn more
Contact us

Prices shown do not include sales tax. Sales tax will be calculated upon entering billing information.

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NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.