Big brands build on customer happiness with Delighted.

It’s never been easier to gather actionable feedback in order to track customer trends and proactively reduce churn.

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Our methodology is designed to effectively gain insight into your customer base – no matter the size.

Multi-channel feedback

Deliver surveys via email, SMS, and directly on your website. All feedback is made instantly available on your realtime dashboard.

Choose what to measure

Measure the success of your customer experience, the strength of your brand, and how you stack up against the competition.

Not only for customers

Personalize the feedback process for anyone you work with including customers, partners, conference attendees, employees, and more.

Our enterprise plan provides a number of additional features that support the requirements of enterprise organizations.

Multiple brand support

Delighted can support multiple brands and product lines. If you have a consumer brand and an enterprise brand with different branding, you can easily gather feedback for both.

Additional user roles

Sometimes an organization requires different account access levels. Additional roles can ensure team members only see feedback related to their team.

Advanced branding

Customize the design of your surveys to fit the look and feel of your brand. Surveys can also be sent directly from your own domain.

Enhanced security

Delighted takes security very seriously. We are happy to work with internal security teams and your organization’s security review process.

Historical NPS migration

Importing feedback from another service or homegrown system? We can help move existing NPS responses into Delighted quickly.

IP access control

By providing specific IP addresses, or an IP range, you can ensure that your team is always accessing Delighted on your networks.

Additional billing options

We offer a variety of invoicing options for you to choose from: credit card, check, or ACH. Schedule billing to occur monthly, quarterly or annually.

Formalized NDA

Our Terms of Service and Privacy Policy cover your data and proprietary information, but we are happy to review and sign mutual NDAs.

Ensure the voice of your customer is heard across your organization.

Delighted helps us keep a pulse on customers, understand their feedback, and make it operational across the company. We take advantage of Delighted’s ability to segment feedback to gain deeper insights into the feedback. Our team loves the easy to use interface that has allowed more people in the organization to use the feedback to make decisions that positively impact customers.”

Jason Nickels, Business Systems

Delighted helps us keep an active pulse on the DWR customer experience – what’s working, what’s not working. By providing an automated, simple, quick, open-ended way for customers to give feedback we’ve seen great success with response rates and have gathered invaluable insights that help focus attention on the areas with the greatest opportunity for improvement.”

Bethany Kemp, Vice President

Beyond the features exclusive to Enterprise, your company will also receive top-notch services from your personal concierge.

Assistance pulling metrics

Your Delighted concierge is available to assist in pulling company data for external analysis.

Quarterly calls

Speak with your Delighted concierge quarterly to ensure your company is optimized for success.

Unmatched responsiveness

Customer support is paramount at Delighted. Receive prioritized support for all concerns or requests.

Delighted is trusted by some of the world’s most recognized brands.

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