Improve your reputation and boost conversions with web testimonials.
Leverage customer feedback as compelling marketing content across your website. Request permission and publish feedback with our Testimonials widget.
Deliver surveys via email, SMS, Link, and directly on your website. All feedback is made instantly available on your realtime dashboard.
Measure the success of your customer experience, the strength of your brand, and how you stack up against the competition.
Personalize the feedback process for anyone you work with including customers, partners, conference attendees, employees, and more.
Delighted can support multiple brands and product lines. If you have a consumer brand and an enterprise brand with different branding, you can easily gather feedback for both.
Customize surveys by brand and touchpoint for all teams in your enterprise. Send out different survey types and analyze the feedback, all from one account interface.
Sometimes an organization requires different account access levels. Additional roles can ensure team members only see feedback related to their team.
Customize the design of your surveys to fit the look and feel of your brand. Surveys can also be sent directly from your own domain.
Delighted takes security very seriously. We are happy to work with internal security teams and your organization’s security review process.
Importing feedback from another service or homegrown system? We can help move existing responses into Delighted quickly.
By providing specific IP addresses, or an IP range, you can ensure that your team is always accessing Delighted on your networks.
Delighted helps us keep a pulse on customers, understand their feedback, and make it operational across the company. We take advantage of Delighted’s ability to segment feedback to gain deeper insights into the feedback. Our team loves the easy to use interface that has allowed more people in the organization to use the feedback to make decisions that positively impact customers.”
Delighted helps us keep an active pulse on the DWR customer experience – what’s working, what’s not working. By providing an automated, simple, quick, open-ended way for customers to give feedback we’ve seen great success with response rates and have gathered invaluable insights that help focus attention on the areas with the greatest opportunity for improvement.”
Your Delighted concierge is available to assist in pulling company data for external analysis.
Speak with your Delighted concierge quarterly to ensure your company is optimized for success.
Customer support is paramount at Delighted. Receive prioritized support for all concerns or requests.
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