Choose your question type, customize your brand logo and colors, build custom logic, collaborate, and analyze the results with your team – all in one platform.
Every second, 45 people answer a Delighted survey
Delighted powers 300+ million surveys a year
Collect and act on feedback up to 2x faster than other online survey tools in the market. Say goodbye to navigating confusing survey tools and hello to a simple, enjoyable, streamlined survey experience.
Join 75,000+ of the world's most beloved brands
Learn how to save time and achieve impactful results with a user-friendly interface, built-in best-practice guidance, and hassle-free collaboration and sharing features.
Delighted’s free online survey tool is simple to use and navigate, saving you time and making it easier to create and manage surveys efficiently during your workday.
Gather various types of information in the most effective way possible with versatile response formats like multiple choice, text, numerical scale, and graphic scale.
Optimize your survey using recommended question templates by use case, thoughtfully curated from commonly used questions, methodologies, and best practices.
Take your brand image center stage by customizing your survey’s logo, colors, and fonts. Then, build a welcome and thank you message for a delightful survey experience from beginning to end.
Create a seamless survey experience by implementing Logic that displays questions based on previous answers. Reduce survey bias by randomizing answer options or providing an “other” open-text option.
Transform any interaction into an opportunity for valuable insights by adding your survey URL link to emails, chat messages, or social media. Enjoy the freedom to collect feedback whenever and wherever you choose!
Tap into the expertise of an experienced researcher with AI Recommended Questions. After you add two questions to your survey, relevant follow-up questions are automatically generated so you can fast-track the survey creation process.
From question design to result analysis, you can collaborate with your team at every step of the experience management process. Seek input from other survey editors and colleagues to optimize your survey, and even invite non-Delighted users to view and provide input using a shareable link.
Experience survey creation on the go, no matter where your schedule takes you. With our mobile-optimized survey creator, you can easily design surveys and discover important feedback trends directly from your smartphone. A simple yet sophisticated mobile experience helps you stay on top of feedback throughout your busy workweek.
Use pre-built advanced reports and attractive charts to visualize the survey responses, uncover insights, and share the results with your team for effortless access and reference.
Integrate your free online surveys with powerful automation tools like Slack, Webhooks, Zapier, and Google Sheets.
Watch a demo of Surveys for step-by-step instructions on how to create your first survey.
Jump into a pre-built survey template designed to automate and manage customer, employee, or product feedback across the experience lifecycle.
Use tried and true customer experience metrics like NPS, CSAT, and CES.
A survey is a research method used to collect data and gather opinions, thoughts, or feedback from a specific group of people. It typically involves asking a series of questions to participants. The research gathered from surveys can help you understand your audience and make informed decisions.
A survey maker refers to a software or online survey tool that helps users make a survey easily, efficiently, and without required coding. Our free survey maker provides pre-designed templates, question types, and customization options to make the survey creation process smoother.
Online surveys are surveys transmitted over the Internet through various platforms or websites. Conducting a survey online allows participants to respond to questions using digital devices such as computers, smartphones, or tablets, eliminating the need for traditional paper-and-pencil surveys. Often used as a free online form builder, Delighted’s survey software is less time-consuming than competitors and streamlined for data collection.
In short, a survey tool is convenient, cost-effective, and the most efficient use of your – and your respondents’ – time. Online surveys are convenient for your customers or employees to answer – and thus, more convenient for you to collect their responses. By collecting feedback in one central place, you can begin analyzing results right away and close the loop in minutes. Learn about our free survey tools here.
A good survey response rate depends on the target audience, survey topic, and survey distribution method. Generally, a survey response rate that ranges between 5% and 30% is considered “good”. An excellent response rate is 50% or higher. Higher response rates are preferred as they increase the statistical reliability of the survey results.
Start by considering your survey goals and the target audience. Determine the type of questions you want to ask, such as multiple choice, open-ended, or rating scale questions. Make sure the questions are clear, concise, and unbiased. Then, consider the flow and logical order of the multiple question types to ensure respondents can easily understand and answer them. To create a survey free of errors and bias, double-check your questions and send a test survey to a friend or colleague before sending it to your audience.
Yes! Delighted has a free version that doesn’t require a credit card. Jump directly into Delighted’s free survey tool to create a survey today.
You can send an unlimited number of Delighted surveys on all plans! Pricing is based on how many responses, or answers to your survey, you receive.
You automatically have 25 free responses when you start on Delighted’s free plan. Learn about response limits here.
For advanced features and unlimited surveys, expand your program with these flexible paid plan options.
Delighted Surveys includes recommended sentiment, marketing, product/service, and demographic questions directly at the beginning of the survey creation flow. If you’re looking for a more pre-crafted survey experience, check out our Survey Templates that are built to support your entire experience management journey.
Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.
Sign up now and send surveys for free. You’re minutes away from getting feedback!
