Choose your question type, customize your brand logo and colors, build custom logic, collaborate, and analyze the results with your team – all in one platform.
Collect and act on feedback up to 2x faster than other online survey tools in the market.
Delighted powers 300+ million surveys a year for some of the world's most beloved brands
Say goodbye to navigating confusing survey tools and hello to a simple, enjoyable, streamlined survey experience.
Learn how to save time and achieve impactful results with a user-friendly interface, built-in best-practice guidance, and hassle-free collaboration and sharing features.
Delighted’s free online survey tool is simple to use and navigate, saving you time and making it easier to create and manage surveys efficiently during your workday.
Gather various types of information in the most effective way possible with versatile response formats like multiple choice, text, numerical scale, and graphic scale.
Optimize your survey using recommended question templates by use case, thoughtfully curated from commonly used questions, methodologies, and best practices.
Take your brand image center stage by customizing your survey’s logo, colors, and fonts. Then, build a welcome and thank you message for a delightful survey experience from beginning to end.
Create a seamless survey experience by implementing Logic that displays questions based on previous answers. Reduce survey bias by randomizing answer options or providing an “other” open-text option.
Transform any interaction into an opportunity for valuable insights by adding your survey URL link to emails, chat messages, or social media. Enjoy the freedom to collect feedback whenever and wherever you choose!
From question design to result analysis, you can collaborate with your team at every step of the experience management process. Seek input from other survey editors and colleagues to optimize your survey, and even invite non-Delighted users to view and provide input using a shareable link.
Experience survey creation on the go, no matter where your schedule takes you. With our mobile-optimized platform, you can easily create surveys and discover important feedback trends directly from your smartphone. A simple yet sophisticated mobile experience helps you stay on top of feedback throughout your busy workweek.
Use pre-built reports and attractive charts to visualize the survey responses, incorporate your insights, and share the results with your team for effortless access and reference.
Watch a demo of Surveys for step-by-step instructions on how to create your first survey.
Start from scratch with Surveys, or jump into a survey program template designed to automate and manage customer, employee, or product feedback across the experience lifecycle.
What is a survey?
A survey is a research method used to collect data and gather opinions, thoughts, or feedback from a specific group of people. It typically involves asking a series of questions to participants. The research gathered from surveys can help you understand your audience and make informed, real-time business decisions.
What is a survey maker?
A survey maker refers to a software or online survey tool that helps users create and design any type of survey easily, efficiently, and without required coding. It provides pre-designed templates, question types, and customization options to make the survey creation process smoother.
What are online surveys?
Online surveys are surveys transmitted over the Internet through various platforms or websites. Conducting a survey online allows participants to respond to questions using digital devices such as computers, smartphones, or tablets, eliminating the need for traditional paper-and-pencil surveys. Often as an online form, these surveys are less time-consuming and streamlined for data collection.
Why create a survey using a survey tool?
In short, a survey tool is convenient, cost-effective, and the most efficient use of your – and your respondents’ – time. Online surveys are convenient for your customers or employees to answer – and thus, more convenient for you to collect their responses. By collecting feedback in one central place, you can begin analyzing results right away and close the loop in minutes.
What is a good survey response rate?
A good survey response rate depends on the target audience, survey topic, and survey distribution method. Generally, a survey response rate that ranges between 5% and 30% is considered “good”. An excellent response rate is 50% or higher. Higher response rates are preferred as they increase the statistical reliability of the survey results.
How do I build a good survey?
Start by considering your survey goals and the target audience. Determine the type of questions you want to ask, such as multiple-choice, open-ended, or rating scale questions. Make sure the questions are clear, concise, and unbiased. Consider the flow and logical order of the multiple question types to ensure respondents can easily understand and answer them.
Can I create a free survey?
Yes! Delighted has a free-forever plan that doesn’t require a credit card. Jump directly into Delighted’s free survey tool here.
How many free surveys can I create?
You can send an unlimited number of Delighted surveys on all plans! Pricing is based on how many responses, or answers to your survey, you receive.
How many free survey responses do I get with Delighted Surveys?
You automatically have 50 free responses when you start on Delighted’s free plan. To receive more responses, expand your program with these flexible paid plan options.
Does Delighted include pre-written surveys?
Delighted Surveys includes recommended sentiment, marketing, product/service, and demographic questions directly at the beginning of the survey creation flow. If you’re looking for a more pre-crafted survey experience, check out our Survey Templates that are built to support your entire experience management journey.