Calculate your NPS® (Net Promoter Score)
Your Net Promoter Score is calculated by tallying up responses to the NPS survey question. Use the calculator below to calculate your NPS from your survey responses.
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Count the responses
Add up the number of responses provided for each score.
Group the responses
Add up the total number of responses provided for each group.
Calculate your NPS
Subtract the percentage of Detractors from the percentage of Promoters.
What is Net Promoter Score (NPS)?
Net Promoter Score (or Net Promoter System) is a simple and proven methodology for understanding customer happiness through first-hand feedback.
Ask the question
NPS is comprised of a carefully crafted single question survey. Customers answer this question in two parts. The first part is a 0–10 numerical rating. This provides a standardized quantitative benchmark that can be tracked over time.
Open-ended feedback
The second part is a free-form follow-up question. This is where the real power of NPS reveals itself. It allows the customer to provide context for their rating in their own words, free from any bias that targetted survey questions might impart.