Calculate your NPS® (Net Promoter Score)

Your Net Promoter Score is calculated by tallying up responses to the NPS survey question. Use the calculator below to calculate your NPS from your survey responses.

Learn more about NPS by signing up for our FREE 7-day NPS jumpstart email course!

Download our FREE guide: The Definitive Guide to Improving Your NPS

NPS Calculator

Count the responses

Add up the number of responses provided for each score.

10
9
8
7
6
5
4
3
2
1
0

Group the responses

Add up the total number of responses provided for each group.

Total
Total
Total

Calculate your NPS

Subtract the percentage of Detractors from the percentage of Promoters.

Start over

0%
of total responses
0%
of total responses
=
NPS
0
This is your NPS
What is NPS?

What is Net Promoter Score (NPS)?

Net Promoter Score (or Net Promoter System) is a simple and proven methodology for understanding customer happiness through first-hand feedback.

Ask the question

NPS is comprised of a carefully crafted single question survey. Customers answer this question in two parts. The first part is a 0–10 numerical rating. This provides a standardized quantitative benchmark that can be tracked over time.

Open-ended feedback

The second part is a free-form follow-up question. This is where the real power of NPS reveals itself. It allows the customer to provide context for their rating in their own words, free from any bias that targetted survey questions might impart.

Learn more about Net Promoter Score

If you’d like to learn more about NPS, you can sign up for our FREE 7-day NPS jumpstart email course below.

Improve your NPS

Looking to improve your score? We can help! Download our FREE guide: The Definitive Guide to Improving Your NPS