This is a comprehensive list of features within Delighted. If you don’t find the capability you’re looking for, please drop us a line. We welcome any and all feedback!
The Delighted survey experience is carefully crafted to showcase your brand, respect your customers’ time, and maximize the quality and quantity of customer feedback.
The true power of Delighted is the free response feedback follow-up question. Let your customers tell you how they feel, in their own words.
Delighted surveys are designed to work beautifully on all platforms and devices, allowing your customers to leave feedback wherever they are.
Email surveys are a simple and direct way to gather feedback from your customers. You provide the email addresses, we take care of the rest.
Customers respond to Delighted surveys directly in the email they receive, resulting in higher response rates and less customer frustration.
The email client landscape is ever changing. We take care of ensuring that the deliverability and response rate of your surveys are always optimized.
Delighted handles the nuts and bolts of survey delivery. You provide the email addresses, and we’ll take care of the rest.
Specify the day and time you want your surveys to be delivered. This saves you time and ensures customers are surveyed at the most optimal time.
You can import new people into Delighted using a wide variety of formats including CSV, Microsoft Excel, or simply by pasting a list.
We can provide you with URLs for each score option that can be placed into a custom email template that you’ve designed.
Automatically gather feedback directly on your website. Web surveys are great if you don’t have email addresses or want an additional way to reach your customers.
Use in combination with other Delighted survey methods such as Email and SMS. We’ll manage who is surveyed across all methods.
Gather feedback from visitors to your website, signed in users of your SaaS app, or after a purchase on your ecommerce website. You are in complete control.
We’ll ensure that you receive a smooth rate of feedback by surveying your customers at a regular tempo. We base this on a number of factors, including your current plan and website traffic.
Visitors on mobile devices will receive a survey experience optimized specifically for them.
Customize the appearance of your survey within the Delighted app, not buried in code.
Reach your customers on the device in their pocket for instant feedback. From flip phone to smartphone, your NPS is only a text message away.
Get immediate feedback from customers using a method familiar to them. Customers respond directly with their score and comment.
All you need is a mobile phone number and you can gather NPS from your customers. The experience is 100% text message based. No data plan required.
Nobody wants a text message at 2am asking for feedback. Smart Scheduling ensures your customers are only surveyed during the day.
Start getting feedback now without any technical knowledge using our easy-to-use web setup experience.
Use in combination with other Delighted survey methods such as Email and Web. We’ll manage who is surveyed across all methods.
Autopilot lets you automatically survey customers on an ongoing basis. Add your customers and choose a time period. Autopilot does the rest.
Customize the brand or product you are asking about, the language, and final thank you message within the Delighted app, not buried in code.
Use our REST API to survey customers after a delivery, when a guest checks out, or after a support interaction. The possibilities are endless.
We’ve crafted a survey experience that your customers will love to interact with, along with the tools you need to make it uniquely yours.
Once your customers have provided feedback, they are presented a custom message based on how they responded. Direct them to social media or offer additional help for upset customers.
Delighted supports up to 36 different languages and we’re adding more every day. Deliver your survey in the language of your customers, or send to multiple languages using our API.
Want to ask customers about the product they ordered instead of your overall brand? You can dynamically ask each customer about the product, person, or brand most relevant to them.
We can configure custom DNS for you. This allows your survey emails to come from your domain.
There are a handful of additional visual customizations we can make further align the look and feel of your survey with your brand.
We can provide you with custom survey URLs to use on your website, in your mobile app, or in your email signatures.
Delighted helps you gain insight from the feedback your customers are sharing. Get a bird’s eye view of customer happiness, or drill down to acute issues.
Feedback appears in your dashboard in realtime. Typing indicators let you know when someone is leaving a comment, right now.
In addition to filtering by promoters, passives, detractors, and tags, you can also filter responses by any properties you’ve passed along with them.
Graphs let you see how your NPS has changed over time. They can help you understand where you’ve been improving, and where you need more focus.
Search through your entire dashboard of responses. You can search for feedback content, tags, and properties.
View your feedback and NPS over a specific range of time.
Trends allow you to save search and filtering criteria. View feedback and track your NPS for the things that are important to you.
Tags allow you to categorize responses once they’ve arrived. Use them to flag people for reaching out, or as an additional layer of organization.
On the rare case that someone misclicks a survey or leaves an unintentional comment, you can adjust the score and comment right within Delighted, or delete the entire response.
View a realtime dashboard of your survey metrics. You can view the number of surveys you’ve sent, your survey open rates, as well as your survey response rates.
PDF exports allow you to create reports from the dashboard and share them with people who may not be active users of Delighted.
We make it easy to get your data out of Delighted for further analysis with your existing tools.
NPS is displayed as a 30-day moving average within Delighted. You can adjust this window to one that suits your specific needs.
Delighted works best when it is deeply and seamlessly integrated into your existing tools and workflow. We offer a number of options for making this simple.
While you can manually send surveys by uploading a list, using our API is the most effective way to send surveys. By integrating with the API, you can have surveys sent automatically, all the time.
Want to post realtime feedback in Slack? Or automatically sync feedback with your customers in Salesforce? We offer a number of integrations to integrate Delighted into your workflow.
Integrating with our API is a snap using our open source client libraries. We support a number of languages such as Ruby, Python, Node, and more.
When people unsubscribe from Delighted emails, we can automatically update your email lists for you.
Delighted makes it easy to get your entire team involved. Allowing your team to read real customer feedback makes their work meaningful and more effective.
We make it easy to invite as many team members as you’d like, while ensuring they have access to just the information and settings they need.
Receive an email alert when someone gives you a low score, mentions a specific keyword in their feedback, or when feedback arrives from a particular customer type.
Get a quick summary of feedback, delivered to your inbox. Digests are delivered every Monday morning, or can be adjusted to arrive daily or monthly.
Receive an email alert when a new response arrives within a Trend you’ve created. Never miss feedback about the things you care about most.
Notes allow you to comment on feedback within your teams. Discuss a piece of feedback, or add notes after following up with a customer.
Our customers trust Delighted to be the steward of their customer feedback. We never take for granted how important it is to be secure and available 24/7.
Grant members of your team varying levels of access. Restrict critical functionality to select team members. Add as many team members to Delighted as you’d like while keeping permissions intact.
Add an additional layer of security to your account by requiring a code at sign in, sent to your mobile phone via SMS. Only you can access your account, even if someone knows your password.
Countless teams rely on Delighted for realtime feedback from their customers. Delighted strives for maximum availability for both businesses and their customers alike.
Every connection to Delighted is secured with HTTPS. This ensures that all communications are protected from eavesdropping and tampering.
We analyze each response in realtime to filter out the various automated responses produced by some email clients.
Information stored within Delighted is backed up securely offsite. Sensitive information such as passwords and API keys are strongly encrypted.
Hide personally identifiable customer information such as names and email addresses. Invite more of your team without the worry of exposing potentially sensitive information.
Delighted is used by great brands of all shapes and sizes. We help some of the largest Fortune 500 companies gather feedback on their products.
Delighted can support multiple brands and product lines. If you have a consumer brand and an enterprise brand with different branding, you can use Delighted to gather feedback for both.
Delighted is often used by many teams within an enterprise. Account switching allows managers to view aggregate feedback across the enterprise, or see the feedback of each specific team.
Sometimes you want to have different account access levels for different people. We offer the ability ensure certain team members only see feedback related to their specific team.
If you’re moving from another service, or want to import data from your homegrown system, we can help you get your existing NPS responses into Delighted quickly and easily.
By providing specific IP addresses, or an IP range, you can ensure that your team is accessing Delighted on networks that you manage.
We offer a variety of invoicing options for you to choose from. Choose from credit card, check, or ACH. We can bill you on a monthly, quarterly, or yearly schedule.
We help businesses who are fast-growing leaders in their space. They include Slack, Uber, Design Within Reach, Instacart, TED, Staples, and Target, just to name a few.
Have a quick question? Want to discuss how to make customer feedback more central to your organization? We’d love to help. No question is too large or too small.
We want you to experience the power of Delighted before you ever have to pay a dime. Survey 250 people for free with no feature limitations.
We offer plans on a month-to-month basis. You can always upgrade or downgrade as your needs evolve. We’ll prorate your next charge, so you only pay for time spent on each plan.
Sign up now and survey 250 customers for free. You’re minutes away from getting feedback!