This is a comprehensive list of features within Delighted. If you don’t find the capability you’re looking for, please drop us a line. We welcome any and all feedback!
The Delighted survey experience is carefully crafted to showcase your brand, respect your customers’ time, and maximize the quality and quantity of customer feedback.
The true power of Delighted is the free response feedback follow-up question. Let your customers tell you how they feel, in their own words.
Delighted surveys are designed to work beautifully on all platforms and devices, allowing your customers to leave feedback wherever they are.
Delighted is the best way to run a world-class NPS program – a proven methodology used by the world’s greatest brands to gather customer feedback and measure customer loyalty.
Delighted’s customer satisfaction survey software uses tried and true methods for collecting customer feedback. The straightforward question and rating system is perfect for measuring any customer interaction.
Gauge the effectiveness of your support team with CES surveys. Measure and reduce the amount of effort required by customers to resolve their support issues to increase customer loyalty.
One of the most widely used rating systems, Delighted’s 5-star survey uses a fully customizable question and rating scale to gather feedback in any context for any product or service.
Keep a pulse on employee and customer satisfaction with smiley face surveys. The five universally understood smiley faces encourage spontaneous, accurate experience feedback.
It doesn’t get much simpler than thumbs up or thumbs down. Delighted’s Thumbs survey simplifies the feedback process so you can get a quick gauge on any brand experience.
Measure employee satisfaction with anonymous eNPS surveys. Resolve high-level employee concerns early and make positive organizational decisions based on unbiased, verbatim feedback.
Find out if your product meets the needs of the market with PMF surveys. Apply the feedback to product roadmaps and business strategies for an impactful and long-lasting lift in customer loyalty.
Email surveys are a simple and direct way to gather feedback from your customers. You provide the email addresses, we take care of the rest.
Customers respond to Delighted surveys directly in the email they receive, resulting in higher response rates and less customer frustration.
We take care of ensuring that the deliverability and response rate of your surveys are always optimized.
Ask follow-up questions to uncover crucial insight on survey responses. Layer up to 10 custom questions within a single survey flow.
Customize a Thank You message based on the survey response. Personally follow up with low scorers and encourage high scorers to share.
Delighted handles the nuts and bolts of survey delivery. You provide the email addresses, and we’ll take care of the rest.
Survey throttling increases response rates by insuring that your customers are never over surveyed.
Specify the day and time you want your surveys to be delivered. This saves you time and ensures customers are surveyed at the most optimal time.
You can import new people into Delighted using a wide variety of formats including CSV, Microsoft Excel, or simply by pasting a list.
Every email survey we send is verified using DKIM, SPF and DMARC, meeting the strictest sending policies to ensure secure and reliable delivery.
We can provide you with URLs for each score option that can be placed into a custom email template that you’ve designed.
Automatically gather feedback directly on your website. Web surveys are great if you don’t have email addresses or want an additional way to reach your customers.
Use in combination with other Delighted survey methods such as Email, SMS, and Link. We’ll manage who is surveyed across all methods.
Gather feedback from visitors to your website, signed in users of your SaaS app, or after a purchase on your ecommerce website. You are in complete control.
We’ll ensure that you receive a smooth rate of feedback by surveying your customers at a regular tempo. We base this on a number of factors, including your current plan and website traffic.
Minimal technical knowledge required! Simply drop our Javascript snippet into your website’s HTML and you’ll be collecting feedback immediately.
Visitors on mobile devices will receive a survey experience optimized specifically for them.
Customize the brand or product you are asking about, the language, and final thank you message within the Delighted app, not buried in code.
Gather feedback in any channel where customer interactions take place. Survey link URLs are the most flexible survey distribution method.
Your customized survey link can be shared anywhere. Ask customers for feedback in email signatures, chats, social media platforms, printed marketing materials with QR codes, and more.
By default, survey links are anonymous. However, you can attach customer details to the survey responses by adding Properties within the link’s settings that will then be pulled into reporting.
Create, name, edit, copy, and manage multiple survey links with a simple in-app link builder, no technical skills required. Gathering feedback is as easy as sharing the link.
Choose whether respondents can respond to the survey only once a month, or capture feedback every time the survey is submitted (test the link as many times as you want!).
Distinguish between URLs and confidently share the survey links outside of Delighted, or internally with your team, by attaching the survey name to the URL string.
Ensure up-to-date feedback and prevent any customers from accidentally stumbling on an old survey by deleting out-of-date survey links directly within the platform.
Use in combination with other Delighted survey methods such as Email, Web, and SMS. We’ll manage who is surveyed across all methods.
Customize the brand or product you are asking about, the language, and final thank you message within the Delighted app, not buried in code.
We’ve crafted a survey experience that your customers will love to interact with, along with the tools you need to make it uniquely yours.
Customize your survey to match your brand. Add your logo and change colors to make it your own.
Sometimes you may want to add a bit more of your brand voice to your survey. A short intro message can do the trick.
Once your customers have provided feedback, they are presented a custom message based on how they responded. Direct them to social media or offer additional help for upset customers.
Delighted supports up to 30+ different languages and we’re adding more every day. Deliver your survey in the language of your customers, or send to multiple languages using our API.
Choose from a variety of common customer feedback survey types, or craft your own fully customized survey question and rating scale.
Want to ask customers about the product they ordered instead of your overall brand? You can dynamically ask each customer about the product, person, or brand most relevant to them.
We can configure custom DNS for you. This allows your survey emails to come from your domain.
There are a handful of additional visual customizations we can make further align the look and feel of your survey with your brand.
Delighted helps you gain insight from the feedback your customers are sharing. Get a bird’s eye view of customer happiness, or drill down to acute issues.
Feedback appears in your dashboard in realtime. Typing indicators let you know when someone is leaving a comment, right now.
Use Properties to pass additional information about the people you survey. Segment your survey responses and view feedback for just those people.
In addition to filtering by promoters, passives, detractors, and tags, you can also filter responses by any properties you’ve passed along with them, as well as by time range.
Graphs let you see how your score has changed over time. They can help you understand where you’ve been improving, and where you need more focus.
Get presentation-ready with Snapshot and Over Time reports. Use Properties and Trends to pull in the survey results you would like to visualize, and report changes on a monthly, quarterly, or yearly basis.
Analyze how your Properties and Trends correlate to customer feedback scores with a user-friendly Pivot Table. Compare performance across locations or agents, all within Delighted.
Use Keywords to identify feedback patterns without having to read through every single comment. Keywords are automatically surfaced via text analysis in the Pivot Table report.
Search through your entire dashboard of responses. You can search for feedback content, tags, and properties.
Trends allow you to save search and filtering criteria. Set the filters yourself, or let our AI-driven Smart Trends feature do the work for you. Detect patterns at scale with automatically suggested keywords and Trends.
Tags allow you to categorize responses once they’ve arrived. Use them to flag people for reaching out, or as an additional layer of organization.
On the rare case that someone misclicks a survey or leaves an unintentional comment, you can adjust the score and comment right within Delighted, or delete the entire response.
View a realtime dashboard of your survey metrics. You can view the number of surveys you’ve sent, your survey open rates, as well as your survey response rates.
PDF exports allow you to create reports from the dashboard and share them with people who may not be active users of Delighted.
We make it easy to get your data out of Delighted for further analysis with your existing tools.
Your score is displayed as a 30-day moving average in your Delighted dashboard. You can adjust this window to one that suits your specific needs.
Analyze customer data from any location with Delighted for iOS. View a mobile dashboard of historic survey data and real time customer responses on your iPhone or iPad.
See how your NPS stacks up to competitors in 20 key industries with the in-app Benchmarks report. Filter by Trend and see how your score has fluctuated over a chosen time period.
1. This feature is available by request at no additional cost. Please get in touch with us if you’d like to turn it on.
Delighted works best when it is deeply and seamlessly integrated into your existing tools and workflow. We offer a number of options for making this simple.
While you can manually send surveys by uploading a list, using our API is the most effective way to send surveys. By integrating with the API, you can have surveys sent automatically, all the time.
Want to post realtime feedback in Slack? Or automatically sync feedback with your customers in Salesforce? We offer a number of integrations to integrate Delighted into your workflow.
Integrating with our API is a snap using our open source client libraries. We support a number of languages such as Ruby, Python, Node, and more.
When people unsubscribe from Delighted emails, we can automatically update your email lists for you.
1. This feature is available by request at no additional cost. Please get in touch with us if you’d like to turn it on.
Delighted makes it easy to get your entire team involved. Allowing your team to read real customer feedback makes their work meaningful and more effective.
We make it easy to invite as many team members as you’d like, while ensuring they have access to just the information and settings they need.
Receive an email alert when someone gives you a low score, mentions a specific keyword in their feedback, or when feedback arrives from a particular customer type.
Get a quick summary of feedback, delivered to your inbox. Digests are delivered every Monday morning, or can be adjusted to arrive daily or monthly.
Receive an email alert when a new response arrives within a Trend you’ve created. Never miss feedback about the things you care about most.
Notes allow you to comment on feedback within your teams. Discuss a piece of feedback, or add notes after following up with a customer.
Our customers trust Delighted to be the steward of their customer feedback. We never take for granted how important it is to be secure and available 24/7.
Grant members of your team varying levels of access. Restrict critical functionality to select team members. Add as many team members to Delighted as you’d like while keeping permissions intact.
Add an additional layer of security to your account by requiring a code at sign in, sent to your mobile phone via SMS. Only you can access your account, even if someone knows your password.
Countless teams rely on Delighted for realtime feedback from their customers. Delighted strives for maximum availability for both businesses and their customers alike.
Every connection to Delighted is secured with HTTPS. This ensures that all communications are protected from eavesdropping and tampering.
We analyze each response in realtime to filter out the various automated responses produced by some email clients.
Information stored within Delighted is backed up securely offsite. Sensitive information such as passwords and API keys are strongly encrypted.
Hide personally identifiable customer information such as names and email addresses. Invite more of your team without the worry of exposing potentially sensitive information.
1. This feature is available by request at no additional cost. Please get in touch with us if you’d like to turn it on.
Delighted is used by great brands of all shapes and sizes. We help some of the largest Fortune 500 companies gather feedback on their products.
Delighted can support multiple brands and product lines. If you have a consumer brand and an enterprise brand with different branding, you can use Delighted to gather feedback for both.
Manage your entire customer experience survey program with Projects. Send different survey types to different customer segments and analyze the feedback, all from the same account.
Showcase customer feedback on any page on your website with Testimonials. Request publishing permission and configure your testimonial widget to suit your brand, all in Delighted.
If you’re moving from another service, or want to import data from your homegrown system, we can help you get your existing feedback into Delighted quickly and easily.
Sometimes you want to have different account access levels for different people. We offer the ability to ensure certain team members only see feedback related to their specific team.
We offer a variety of invoicing options for you to choose from. Choose from credit card, check, or ACH. We can bill you on a monthly, quarterly, or yearly schedule.
By providing specific IP addresses, or an IP range, you can ensure that your team is accessing Delighted on networks that you manage.
While our Terms of Service and Privacy Policy automatically cover your data and proprietary information, we are happy to review and sign mutual NDAs.
We help businesses who are fast-growing leaders in their space. They include Slack, Uber, Design Within Reach, Instacart, TED, and Target, just to name a few.
1. This feature is available to our Enterprise customers. Please get in touch with us if you’d like to turn it on.
Have a quick question? Want to discuss how to make customer feedback more central to your organization? We’d love to help. No question is too large or too small.
Get answers to the most common questions we hear from our customers and learn the best practices for collecting and responding to customer feedback in our Help Center.
We offer plans on a yearly basis. You can always upgrade or downgrade as your needs evolve. We’ll prorate your next charge, so you only pay for time spent on each plan.
We want you to experience the power of Delighted before you ever have to pay a dime. Survey 250 people for free with no feature limitations.
We hate to you see you go, but in the event that you need to part ways, you can cancel at any time, hassle-free.
Sign up now and survey 250 customers for free. You’re minutes away from getting feedback!
