Measure and improve customer loyalty with NPS surveys
Create and deliver Net Promoter Score (NPS) surveys, analyze feedback in a real-time dashboard, and take action to improve, all with Delighted.
Delighted NPS survey software brings together everything you need to run a world-class NPS program, eliminating the hassle of legacy systems and multiple tools.
Add your logo, customize colors, create a branded survey page — all in Delighted with zero code. Surface focused insights by customizing the NPS question to who you are surveying (customers or employees) and what you’d like feedback on (a feature, recent transaction, or the overall experience with your company).
Let your customers tell you how they feel, in their own words, with an open ended follow-up question. Want deeper insights? Ask Additional Questions that are powered by conditional logic based on the survey response. Layer up to 10 follow-up questions within a single survey flow for a custom NPS survey tool.
Schedule surveys to send at routine intervals with Autopilot to measure NPS over time. Or, automatically trigger surveys based on key customer journey touchpoints using the Delighted API for highly focused feedback. Surveys can be delivered and completed across multiple channels (Web, Email, SMS, and Link) to reach people where they are and improve survey response rates.
Engage customers who answer your NPS survey based on their response with a customizable Thank You message. Personalize the message to encourage customers to take action based on their rating. Let promoters know how they can get more from your brand through an app or referral program, and encourage detractors to get in touch.
Customer feedback that is trapped in a spreadsheet doesn’t help you or your customers. Visualize and segment feedback for easy reporting and analysis. Identify the key drivers behind customer happiness, and monitor the impact of your changes.
Collecting feedback is just the tip of the iceberg. Delighted takes care of the heavy lifting so you can focus your energy on proactively engaging customers and strengthening relationships.
Easily integrate Delighted with 750+ tools directly or via the Delighted API. Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store feedback in your data warehouse, and more.
Publish compelling customer comments anywhere on your site with our Testimonials widget. Request permission to share the feedback publicly and configure the widget to match your brand without extra design or development resources.
Use NPS surveys to improve the overall customer experience or hone in on specific customer touchpoints. Delighted helps some of the world’s most coveted brands gather actionable feedback from their customers.
NPS is a vital measurement for customer satisfaction and Delighted is the best way to measure NPS and gather feedback from your customers.”
Integrating with our ticketing system has made it really easy to follow up with customers and see their NPS when providing support.”
Measuring NPS trends month over month and going deep into the comments to pull out insights makes Delighted a product marketer’s dream.”
“Delighted is the NPS product I always hoped someone would build. When I first saw the tool, I knew instantly that it could change the way companies measure and manage customer happiness.”
Fred Reichheld, creator of NPS and Delighted advisor