NPS: Net Promoter Score

Delighted brings together everything you need to run a world-class NPS program, eliminating the hassle of legacy systems and cobbled together tools.

Work in a large organization or have unique needs? Contact our sales team

Deceptively simple dashboard

Customer feedback that is trapped in a spreadsheet doesn’t help you or your customers. With Delighted, all feedback is instantly available in an easy-to-use realtime dashboard.

  • See all of your feedback in your customers’ own words – in realtime.
  • Slice and dice your feedback any way you’d like using properties you associate to the customer.
  • Search for specific keywords and see scores and feedback for just those segments.
  • Measure multiple product lines or business units, all within a single dashboard.

A survey experience your customers will actually enjoy

Our survey experience is designed to respect your brand and your customers’ time. Your NPS survey can be delivered across multiple channels and devices, and in over 37 languages.

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Multiple survey methods

Delighted allows you to survey your customers in many ways. If you use multiple methods, we'll ensure that your customers are never over surveyed.


Surveys are delivered to email addresses you provide. Customers respond directly in the email. No external links!

Learn more about Email


Automatically gather feedback directly on your website. We ensure a steady stream of feedback with Adaptive Sampling.

Learn more about Web


Surveys are delivered via text message to phone numbers you provide. Customers respond directly from their mobile phones.

Learn more about SMS

Rich reporting and analytics

Delighted allows you to gain deep insight across all of your feedback.


Thu Apr 8, 2017
2,216 responses

80% promoters
12% passives
8% detractors

Take action

Collecting feedback is just the tip of the iceberg. Delighted takes care of the heavy lifting so you can focus your energy on making meaningful improvements.

Improve with feedback-informed decisions

Empower your entire company to make better decisions everyday powered by actionable customer feedback. Email digests, Alerts, and integrations allow you to route feedback to the people who can make a difference.

Close the loop

Each piece of feedback you receive is an opportunity to improve and enrich your relationship with a customer. Connecting Delighted to your help desk allows you to efficiently close the loop, and turn unhappy customers into your biggest fans!

Give your fans a megaphone

Encourage your most loyal customers to spread the word. Thank you messages allow you to further engage customers after they’ve completed your survey. Encourage them to follow you on social media, leave a review, or refer a friend.

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable feedback from their customers.

A proven methodology designed to gather high-quality, actionable feedback

“Delighted is the NPS product I always hoped someone would build. When I first saw the tool, I knew instantly that it could change the way companies measure and manage customer happiness.”

Fred Reichheld, creator of NPS and Delighted advisor

If you’d like to learn more about NPS, read our Net Promoter Score guide.

No IT required

Delighted lets you hit the ground running. No long and complicated onboarding process. Delighted is designed to be used by regular people not just PhDs.

Get started in just minutes

Receive feedback within minutes with just a list of emails. Once you’re up-and-running, automate the process with Autopilot. For even greater control, set up custom triggers using the Delighted API.

Seamlessly integrate

Delighted integrates seamlessly with 750+ tools. Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in your data warehouse, and more.

Work in a large organization or have unique needs? Contact our sales team