Start your employee listening journey with an easy, self-serve employee Net Promoter Score (eNPS) survey solution.
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eNPS, or employee Net Promoter Score, measures how employees feel about your company. Quick-to-implement and easy-to-analyze, eNPS surveys offer all the same benefits of the customer-facing NPS metric. An eNPS score is a simple and powerful tool to quantify employee satisfaction, make better business decisions, and measure your organization’s success with real-time insights.
Get an instant read on employee sentiment and identify high-impact areas to improve employee retention and productivity with our comprehensive eNPS software. No implementation services or HR specialist required.
Expand your understanding of employee drivers through customized Additional Questions after the initial eNPS survey question: free-response, scale, multiple-choice with a free text “other” option, and multiple select. And, protect against bias with question randomization.
Need guidance on what questions to ask?
Gain access to an eNPS Additional Questions guide with 10 follow-up questions, prescribed by Qualtrics.
eNPS surveys provide a safe channel for employees to provide authentic feedback. Analyzing and acting on employee feedback builds a foundation for increased employee happiness, engagement, and in turn – increased productivity and a better-delivered customer experience.
eNPS surveys allow employees to drive the conversation anonymously without risk of feeling judged by their managers or peers. However, it’s also crucial for the aggregated employee data to be communicated to managers so they can make internal changes to their performance and day-to-day employee experiences.
When you measure eNPS over time, you can identify trends in employee satisfaction, which can be especially helpful if you’ve introduced changes in the business and want to know how they might affect team sentiment. Use the verbatim feedback to ensure future transitions are as smooth as possible.
“The new policy changes are OK, but I really wanted more flexibility with working from home. I live far away and would have loved for commuting time to be considered prior to the change.”
Even the best employer needs to find ways to have a perpetual cycle of employee experience insights. Whether you want to keep track of benefit enrollment preferences, or monitor employee sentiment overall, eNPS survey questions allow your HR teams to address employee needs quickly and retain team members through recurring employee listening.
“I am disappointed that our Medical insurance provider hasn’t changed after the complaints during last year’s enrollment. If we’re expressing our opinions every year, can we at least get clarity when things don’t change?”
Automate your employee experience program with Delighted’s seamless integrations.
Powered by Zapier, you can trigger eNPS surveys when:
Learn more about our growing list of integrations here.
Using the same calculation system, both NPS and eNPS are loyalty metrics that determine whether a respondent is a promoter, passive, or detractor. However, the metrics target different audiences – eNPS measures employee sentiment in the workplace while NPS measures customer sentiment toward a brand’s products or services.
When companies have higher eNPS scores, employees tend to be content (or satisfied), engaged, and enjoy the company culture, workplace, and overall employee experience.
This matters for your customers as well.
Studies have shown a possible link between better employee experience and better customer experience, and therefore, higher customer NPS scores and improved customer loyalty numbers.
Check out our recent articles on optimizing your employee experience program from the inside-out.
Delighted eNPS provides an ideal turnkey solution to launch an employee experience program and quickly gather actionable feedback.
As your program matures, Delighted eNPS insights can be extended by the full Qualtrics Employee Experience suite of solutions covering the entire employee engagement lifecycle. Learn more.
Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.
“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”
Sign up now and create eNPS surveys for free. You’re minutes away from getting feedback!
“Ever since the required manager training, team morale has been up and my manager has been very responsive to my opinions. I feel heard by my manager and the company! Overall, I’m very happy in my position and with my team.”