Measure and act on employee feedback with employee Net Promoter Score (eNPS) surveys

Start your employee listening journey with an easy, self-serve eNPS survey solution.

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Every second, 45 people answer a Delighted survey

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Delighted powers 300+ million surveys a year for some of the world's most beloved brands

What is eNPS?

What is eNPS?

eNPS, or employee Net Promoter Score, measures how employees feel about your company. Quick-to-implement and easy-to-analyze, eNPS surveys offer all the same benefits of the customer-facing NPS metric. eNPS is a simple and powerful tool to quantify employee satisfaction and help you make an organizational impact with real-time insights.

employee net promoter score definition
As a small HR team, quickly launching an employee experience feedback solution was a daunting challenge. We found that Delighted’s eNPS surveys are a good way of having a recurring check on the team.”
– Kristine Minter, HR Director at ChowNow
Step one: create your survey

Survey employees confidently, securely, and quickly with Delighted eNPS surveys

Get an instant read on employee sentiment and identify areas to improve employee retention and productivity in just a few simple steps. No implementation services or HR specialist required.

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Customize your eNPS survey

  • eNPS starts with a simple question: How likely are you to recommend working at [your company] to a friend or colleague?
  • Customize the survey’s look and feel to match your company’s logo and brand image through a simple web setup experience.
  • Support local languages in all office locations with 37+ translation options.

Follow up with an eNPS open-ended survey question

  • Let your employees tell you how they feel, in their own words, with an open-ended follow-up question.
  • Use the context provided by verbatim feedback to uncover detailed aspects of the current employee experience – including benefit offerings, manager effectiveness, or company policy changes.
employe net promoter score open-ended follow up

Add a Thank you and an eNPS survey anonymity reminder

  • Build trust with your employees by thanking them for their feedback and expressing the organizational impact behind their participation.
  • Remind them that their privacy is valued and that the survey is anonymous. Include a link to your company’s handbook or benefits guide for easy reference.

Add up to 10 Additional Questions and get access to top employee survey questions, backed by Qualtrics

Expand your understanding of employee drivers through customized Additional Questions: free-response, scale, multiple-choice with a free text “other” option, and multiple select. And, protect against bias with question randomization.

Need guidance on what questions to ask?
Gain access to an eNPS Additional Questions guide with 10 follow-up questions, prescribed by Qualtrics.

employee net promoter score additional questions
STEP TWO: DELIVER SURVEY & TRACK INSIGHTS
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Reach employees anywhere

Set up recurring eNPS surveys

  • No need for manual employee survey sending, Autopilot has got you covered.
  • Send a one-time survey, or schedule recurring eNPS email and SMS surveys every 3, 6, and 12 months so you can keep continual tabs on employee sentiment.
employe net promoter score autopilot
employe net promoter score reporting

Catch employee concerns early with multiple reporting options

  • Watch as live anonymous employee feedback rolls into the easy-to-use Dashboard report.
  • Slice and dice your feedback by manager or location using custom Properties, tags, keyword filtering, time periods, and scores.
  • Get presentation-ready charts for company leadership meetings with Snapshot and Over time reports — redacted for employee privacy.
  • Rank the keywords, Trends, and scores that correlate with your happiest and unhappiest employees with a built-in Pivot table report.
STEP THREE: TAKE ACTION

Take action from eNPS insights

eNPS surveys provide a safe channel for employees to provide authentic feedback. Analyzing and acting on employee feedback builds a foundation for increased employee happiness, engagement, and in turn – increased productivity and a better-delivered customer experience.

Involve your managers

eNPS surveys allow employees to drive the conversation anonymously without risk of feeling judged by their managers or peers. However, it’s also crucial for the aggregated employee data to be communicated to managers so they can make internal changes to their performance and day-to-day employee experiences.

“Ever since the required manager training, team morale has been up and my manager has been very responsive to my opinions. I feel heard by my manager and the company! Overall, I’m very happy in my position and with my team.”

Listen after change

By tracking eNPS over time, you can identify trends in employee satisfaction, which can be especially helpful if you’ve introduced changes in the business and want to know how they might affect team sentiment. Use the verbatim feedback to ensure future transitions are as smooth as possible.

“The new policy changes are OK, but I really wanted more flexibility with working from home. I live far away and would have loved for commuting time to be considered prior to the change.”

Continuous improvement

With eNPS surveys, you have a perpetual cycle of employee experience insights. Whether you want to keep track of benefit enrollment preferences, or monitor employee sentiment overall – as trends emerge, your HR teams can address employee needs quickly and retain team members through recurring employee listening.

“I am disappointed that our Medical insurance provider hasn’t changed after the complaints during last year’s enrollment. If we’re expressing our opinions every year, can we at least get clarity when things don’t change?”

Send eNPS surveys through the HR tools you already use

Automate your employee experience program with Delighted’s seamless integrations.

Powered by Zapier, you can trigger eNPS surveys when:

Learn more about our growing list of integrations here.

employe net promoter score integrations
enps resources

Need inspiration on where to begin? Start here with Delighted’s eNPS resources.

Check out our recent articles on optimizing your employee experience program from the inside-out.

Delighted + Qualtrics

Start with Delighted. Grow into Qualtrics.

Delighted eNPS provides an ideal turnkey solution to launch an employee experience program and quickly gather actionable feedback.

As your program matures, Delighted eNPS insights can be extended by the full Qualtrics Employee Experience suite of solutions covering the entire employee engagement lifecycle. Learn more.

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our customers

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Measuring employee loyalty made easy. Capture actionable, impactful insights with eNPS surveys today