Dashboard and reporting
Track customer feedback and trends in realtime.
Delighted displays all of your customer feedback in a deceptively simple, realtime dashboard that anyone can use. The Delighted Dashboard is the hub of your feedback, allowing you to get a bird’s eye view of customer happiness, or drill down into acute issues that specific customer segments are experiencing using intelligent keyword search and filtering. And you can access all your feedback on your iPhone or iPad with Delighted for iOS.Show details
Feedback in realtime
Feedback appears in your Dashboard the moment respondents provide a score. Typing indicators let you know when a customer is writing a comment.
Slice and dice your feedback
Dashboard filters allow you to slice and dice your feedback effortlessly using custom properties, tags, keywords, time periods, and scores.
Track your score
Graph your score and how it changes over time, or view scores for customer segments that you define, identifying specific issues that influence your score the most.
Search your feedback
Search allows you to filter your entire corpus of feedback by keyword, and see your score for customers who mentioned that keyword.