Create Thumbs surveys

Thumbs up, or thumbs down? With only two options, this customer survey provides the most essential, straightforward feedback possible.


Every second, 45 people answer a Delighted survey


Delighted powers 300+ million surveys a year

Thumbs survey question

A Thumbs survey experience your customers will enjoy

Our survey experience is designed to respect your brand and your customers’ time. Your survey can be delivered across multiple channels and devices, and in 30+ languages.

Multiple Thumbs survey methods

Delighted allows you to collect customer feedback in many ways. Our online survey platform is designed to seamlessly create smiley face surveys that can be delivered across multiple channels and devices, and in 30+ languages. If you use multiple methods, we’ll ensure that your customers are never over-surveyed.


Surveys are delivered to email addresses you provide. Customers respond directly in the email. No external links!


Automatically gather feedback directly on your website. We ensure a steady stream of feedback with Adaptive Sampling.


Create seamless in-app surveys for mobile. Use a simple development kit adaptable to fit your team’s requirements.


Share your survey link URL in chats, email signatures, receipts, and more. Customers respond on your branded survey page.

Thumbs survey dashboard

Deceptively simple Thumbs dashboard

Customer feedback that is trapped in a spreadsheet doesn’t help you or your customers. With Delighted, all feedback is instantly available in an easy-to-use real-time dashboard.

  • See all of your feedback in your customers’ own words – in real time.
  • Slice and dice your feedback any way you’d like using properties you associate to the customer.
  • Search for specific keywords and see scores and feedback for just those segments.
  • Measure multiple product lines or business units, all within a single dashboard.

Rich reporting and analytics

Unearth key commonalities across your feedback for meaningful insights. Our complete suite of dashboard and survey data analysis tools make it easy.

  • Smart Trends automatically surfaces themes with AI-driven survey text analysis.
  • Visualize feedback data for easy reporting on a monthly, quarterly, or yearly basis.
  • Identify issues that lead to dissatisfied customers.
  • Monitor specific patterns and see how your improvements affect them.
  • Compare multiple regions and product lines to isolate areas for growth.
Thumbs survey reporting

Join 75,000+ of the world's most beloved brands

Take action

Collecting feedback is just the tip of the iceberg. Delighted takes care of the heavy lifting so you can focus your energy on making meaningful improvements.


Improve with feedback-informed decisions

Empower your entire company to make better decisions every day powered by actionable customer feedback. Email digests, Alerts, and integrations allow you to route feedback to the people who can make a difference.

Thumbs survey feedback analysis
Close the loop

Close the loop

Each piece of feedback you receive is an opportunity to improve and enrich your relationship with a customer. Connecting Delighted to your help desk allows you to efficiently close the loop, and turn unhappy customers into your biggest fans!

Thumbs survey feedback loop
Thank you

Give your fans a megaphone

Encourage your most loyal customers to spread the word. Thank you messages allow you to further engage customers after they’ve completed your survey. Encourage them to follow you on social media, leave a review, or refer a friend.

Thumbs survey reviews

Boost conversions with Delighted Testimonials

Publish compelling customer comments anywhere on your site with our Testimonials widget. Request permission to share the feedback publicly and configure the widget to match your brand without extra design or development resources.

thumbs survey testimonials
No IT required

Delighted lets you hit the ground running. No long and complicated onboarding process. Delighted is designed to be used by regular people, not just PhDs.

Get started in just minutes

Receive feedback within minutes with just a list of emails. Once you’re up-and-running, automate the process with Autopilot. For even greater control, set up custom triggers using the Delighted API.

Seamlessly integrate

Delighted integrates seamlessly with 750+ tools. Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in your data warehouse, and more.

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable feedback from their customers.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”