Guest contribution by Christopher Beck, Product Manager at MediaMath
Simply put, product/market fit is the ability of a product to satisfy the needs of a good market.
For example, Uber and Lyft can fit the needs of people who want an easily accessible method of transportation on demand. These are users who do not have the patience to call up a cab company and wait for them to find a driver in your area – these users also may not want human interaction.
The failure of a product to understand consumers and the external factors that affect their decisions is a failure to find the right product/market fit. If there is no market for your product or if the market demand isn’t strong enough, it’s effectively dead in the water: no one will use it, and even worse, no one will pay for it.
An example of missed product/market fit
In August 2018, Hollywood producer Jeffrey Katzenberg and former CEO of HP Meg Whitman co-founded the company Quibi, a video platform meant exclusively for mobile viewing. Quibi was founded as an answer to the way younger generations were consuming more and more video content on mobile devices.
The company generated a huge buzz while attracting the talents of Steven Spielberg, Jennifer Lopez, and Liam Hemsworth and investments from Disney, Sony, and JPMorgan. The platform launched on iOS and Android in April 2020 with the goal of 7 million subscribers by the end of 2020.
However, in September the platform only had 500k subscribers. The following month, the platform announced that it would be shutting down, leaving the majority of its planned original content in development ruin.
Why did a platform with a promising business model miss the mark?
There are a couple of reasons why this is a perfect example of a missed product/market fit.
One reason is that Quibi began right when the COVID-19 pandemic was at its pinnacle: consumers were working from home or unemployed due to social distancing measures. If you have the option of watching content on your phone or your much larger TV, you likely opted for the latter. Hence, the target mindset of Quibi’s consumers became null and void.
Also, the target younger demographic for Quibi was used to watching content on free platforms like Instagram, YouTube, or TikTok. Most ad-supported mobile platforms are free to the user while the ad-supported subscription for Quibi costs $5 per month – a bit egregious by most users’ standards.
The problem with Quibi and numerous other products is a failure to establish a good product/market fit.
How to establish a good product/market fit
The market: Understanding all potential customers’ needs
Your target customer should serve as the base upon which all other concepts are developed. After all, your consumer determines your product’s success.
It is the underserved needs, the next layer in the pyramid, that unite all your consumers in their interest in a product. While ages, demographics, and life situations may all be different for your target customer, their underserved needs are all shared.
For instance, you and your Dad are from different generations and possibly gender, but you both are interested in spending time with your family. Together, your target customers and underserved needs create your market.
The product: Satisfying that market
Now comes product development. Your value proposition should essentially be the answer to your customer’s needs. This value proposition should logically follow your feature set which should allow for the value proposition to be realized.
The UX, or user experience, should make implementing the features of the product a pleasant experience.
For example, Airpods’ value proposition could be something like “listen to music and make calls confidently on-the-go.” The feature set could be listening to music, making a call, or fitting into the contours of your ear securely. Now, what does a user need to do to make these features work? How would they describe the experience? This is the UX or the user experience.
Verifying a good product/market fit
So, now that we know what product/market fit is, how can we be sure a product is hitting the mark?
If the pyramid is a perfect representation of product/market fit, a poor representation would be one where each layer is precariously resting on the other. For example, maybe your product’s value proposition doesn’t totally speak to the needs of your audience even though your feature set does. Or worse – your features don’t live up to your value proposition.
Product/market fit is all about making sure each layer lines up with one another. Sometimes you can get a sense of product/market fit by doing your research and talking to your customers directly. With their feedback, you can know instantly if you have a poor product/market fit.
We’ll talk about the metrics which can be used to determine a successful/unsuccessful product/market fit a little later on.
How to measure product/market fit
When measuring product/market fit, you must consider three things: doing the research, understanding the market through metrics, and utilizing tools to measure Net Promoter Score and Product/Market Fit to evaluate and improve your product.
Step one: Research your target customers
Before going in-depth on the metrics that determine the success of your product, do your research. It’s important to have a clear understanding of what your target customers want by observing how they react to competing solutions in the market.
Articles, user behavior studies, industry groups, and social media are all great sources to tap for the reality of the market and what consumers want. Or, try searching for hashtags on Twitter to hone in on topics your target customers care about most.
The market information you find may reveal gaps between the layers of your product/market fit pyramid. Maybe you’ve found that your target customer doesn’t actually have the needs your product works to solve and your messaging could use some adjustments based on that. This research will quickly reveal where changes need to happen in your pyramid.
Next, consider talking directly to customers who use your product or would be the target customer for the product you want to develop. It might be best to include super-users – those who cannot live without your product – in the discussion.
Here are some items to consider for the conversation:
- Lead the discussion in a way that can expose misalignment in your pyramid’s layers if they exist.
- Ask your clients if they understand your value proposition (of course make sure that it is clearly defined).
- Ask them if they feel the product lives up to this value proposition and if not, what they would change for it to do so.
- Ask them how easy it is to use the product.
Finally, aggregate the feedback from a good amount of conversations to influence your future product roadmaps or help develop a new product.
Step two: Identify the size of the market you can actually hit with metrics and tracking
To assess product/market fit, you first need to understand the market you are addressing with actual metrics tied to revenue potential. Though your product may have a market, you need to validate that the market demand is strong enough to warrant investment:
- The first step is determining your Total Addressable Market (TAM) and identifying the size of the market you can actually hit. Your TAM should be the users who have the underserved needs you are looking to target. But your ability to hit those users is affected by the geography you service, which is your Service Addressable Market (SAM).
- Within your SAM is your Service Obtainable Market (SOM) – the number of users you can realistically acquire. There is no one way to get this number other than your own estimations and research, so think back-of-the-napkin product math.
- Then multiply your SOM number by your Average Revenue per User (ARPU) which will give you the total potential revenue for your business. Factor in costs to get your possible profit and use this number as your north star.
Now that you have your number for potential revenue, you need to assess how well you are hitting it and track this over time with the SaaS rule of 40. The SaaS rule of 40 is a general principle that states your growth rate and profit are inversely related and will usually add up to 40.
For example, if your growth rate is 35% year over year or month over month, your profit could be 5%. Makes sense, right? Now increase the cost to the consumer, your profit goes up and your growth rate goes down as prospects are deterred from the price point.
But what happens if your combined growth rate and profit are below 40%? It may be time to reassess your messaging or whether or not your target customer or their underserved needs are as pervasive as you had thought. If you are exceeding a sum of 40%, pat yourself on the back: your product makes a profit while continuing to grow. Of course, 40 isn’t the only number to use and it will vary depending on your product and the market it serves.
Step three: Measure product/market fit with NPS and PMF
If your combined growth and profit are smaller than 40%, it’s likely your product hasn’t found the fit. In this case, Net Promoter Score (NPS) can help confirm. Net Promoter Score can be attained by asking your users through the survey question: “How likely are you to recommend our product to a friend or colleague?”.
Users can select a number 0-10 where 0 is “not at all likely” and 10 is “highly likely.” Users most likely to recommend are Promoters (9-10). Users who are apathetic about your product and are vulnerable to competing products are Passives (7-8). Those who are not happy at all operate in the widest range as Detractors (0-6).
The larger your group of participants, the more confidence you can have that the % of each group represents your SAM. Now subtract your % of Detractors from your percentage of Promoters. The result is your NPS.
As your NPS can range from -100 to 100, you should want your NPS to be somewhere in the positive range to show you have more Promoters than Detractors. If you’re not at least in the positives, your product needs some work. If your product is anywhere in 0 – 50, there may be a few things worth tweaking that could bring your NPS up a few points.
You can also find your product/market fit directly with Product/Market Fit (PMF) surveys. Also known as the “Sean Ellis test,” PMF surveys ask users a simple question: “How would you feel if you could no longer use [product]?”
Unlike the NPS survey’s numbered scale, the initial PMF survey question uses a 3-point negative scale (Not disappointed, Mildly disappointed, and Very disappointed). If 40% of users answer “Very disappointed,” you’ve successfully achieved product/market fit. And the more people who answer “Very disappointed,” the stickier your product is, and the closer you are to meeting the needs of the market.
You can use the Delighted survey platform to evaluate your own NPS and PMF scores and include other questions that might reveal more details about why your product isn’t achieving product/market fit.
Like all aspects of product development, product/market fit is an iterative process.
Do your research, create your hypotheses, build it, test it, and feed your findings back into the process. No company nails product/market fit right away, but with proper planning and intentional research, you can get pretty close and see success that exceeds the 40% rule of SaaS and achieves a stellar NPS and PMF.