Delighted, a Qualtrics Company
When our CX program matured, it was natural to migrate to Qualtrics. The transition was completely seamless, and now we can send more targeted surveys for even richer insights on how to improve our in-app experience.”
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As a Delighted customer, you’ve built a CX program with a firm foundation for growth. Maturing your program with Qualtrics opens up a direct line to game-changing research and analytics capabilities.
We now leverage ad hoc surveying, custom dashboarding and AI analytics in Qualtrics across multiple teams — giving us a richer understanding of our user experience and an enterprise tool that will continue to support our growth.”
Harness the power of Qualtrics’ custom survey engine to personalize question display and cadence. Get the answers you need with surveys tailored for every customer interaction and journey stage.
Build on your core Delighted CX survey with Qualtrics’ survey builder. Branch off with custom logic to give each customer a unique survey experience based on their profile — what they purchased, their demographic information, etc.
Understand where your brand, product, customers, and employees stand via XM Guided Solutions. Run conjoint analyses to understand your customers’ priorities when making a purchase decision, and employee engagement programs to surface needs.
Qualtrics takes survey reporting and AI-driven analysis to the next level. By automatically marrying feedback data with business metrics, Qualtrics iQ predicts and prioritizes, so you can proactively improve experiences.
Qualtrics iQ puts predictive intelligence and statistical analysis at your fingertips. Discover the key drivers of customer and employee happiness and identify at-risk customers based on behavior and feedback, no spreadsheets or PhD required.
The XM Directory combines feedback data in one timeline view alongside demographics, customer lifetime value, service interactions, and more. Roll up feedback reporting for all lines of business into custom role-based and regional dashboards.
Sync insights directly into your closed-loop systems. Qualtrics integrates with the same partners as Delighted, such as Slack, Zendesk and Salesforce, plus hundreds more.
Notify the people who can make a difference based on threshold alerts in changes of business metrics, offer promotions to increase loyalty, and create tickets for your support team – all automatically. XM Automated Actions helps close experience gaps quickly and efficiently, recommending workflows for your company and industry.
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Copy your entire Delighted program (survey, dashboard, and data set) over to Qualtrics with just one click. From there, tap into Qualtrics’ product suite and expert team to take your CX program to the next level.
The Qualtrics XM Platform™ powers 1B+ surveys every year, and is used by over 11K brands and 99 of the top 100 business schools to listen, understand, and take action on experience data.