Delighted, a Qualtrics Company

Start with Delighted.
Grow into Qualtrics.

Delighted is a fantastic turnkey solution for in-app NPS surveys, and was fundamental in putting customer feedback front and center for our team.

When our CX program matured, it was natural to migrate to Qualtrics. The transition was completely seamless, and now we can send more targeted surveys for even richer insights on how to improve our in-app experience.”

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Go beyond core CX metrics. Close experience gaps across your entire business.

delighted to qualtrics maturity model
Delighted + Qualtrics

Supercharge your Delighted feedback with Qualtrics XM

As a Delighted customer, you’ve built a CX program with a firm foundation for growth. Maturing your program with Qualtrics opens up a direct line to game-changing research and analytics capabilities.

Expose unseen insights from your Delighted data with Qualtrics Analytics

  • Apply advanced statistical analytics to your feedback with Qualtrics iQ. Correlate your customer journey with key satisfaction drivers.
  • Reach your next breakthrough with market research, driven by Research Services and the scientists at the XM Institute.
customer satisfaction key drivers
customer listening from 125 channels including social media and review sites

Visualize feedback across all departments and channels

  • Consolidate your brand, customer, product, and employee experience programs all under Qualtrics.
  • Reduce churn with purpose-built solutions for B2B account management, location-based experiences, and customer care.
  • Analyze traditional survey feedback alongside interactions from 27 channels and 125+ sources, e.g. social media, review sites, chat, call centers.
  • Customize role-based reports and customer journey maps contextualized by real-time feedback.
Delighted did an exceptional job of laying the groundwork for our job seeker experience program. As our team grew and our programs scaled, we loved having the ability to transition to Qualtrics.

We now leverage ad hoc surveying, custom dashboarding and AI analytics in Qualtrics across multiple teams — giving us a richer understanding of our user experience and an enterprise tool that will continue to support our growth.”

– Brandy Warwas, Marketing Manager, Indeed
delighted qualtrics cx transformation
Custom Surveys

Fix every broken experience and put the customer at the heart of your business with custom surveys

Harness the power of Qualtrics’ custom survey engine to personalize question display and cadence. Get the answers you need with surveys tailored for every customer interaction and journey stage.

custom surveys with sophisticated in-survey question logic

Sophisticated logic

Build on your core Delighted CX survey with Qualtrics’ survey builder. Branch off with custom logic to give each customer a unique survey experience based on their profile — what they purchased, their demographic information, etc.

Pre-configured surveys

Understand where your brand, product, customers, and employees stand via XM Guided Solutions. Run conjoint analyses to understand your customers’ priorities when making a purchase decision, and employee engagement programs to surface needs.

Predictive analytics

Breakthrough insights at scale, prioritized for ROI

Qualtrics takes survey reporting and AI-driven analysis to the next level. By automatically marrying feedback data with business metrics, Qualtrics iQ predicts and prioritizes, so you can proactively improve experiences.

enterprise survey reporting dashboard

Spot churn before it happens

Qualtrics iQ puts predictive intelligence and statistical analysis at your fingertips. Discover the key drivers of customer and employee happiness and identify at-risk customers based on behavior and feedback, no spreadsheets or PhD required.

identify churn risk and experience gaps

One system of record

The XM Directory combines feedback data in one timeline view alongside demographics, customer lifetime value, service interactions, and more. Roll up feedback reporting for all lines of business into custom role-based and regional dashboards.

qualtrics xm directory
Insights to Action

Seamless integrations. Immediate action.

Sync insights directly into your closed-loop systems. Qualtrics integrates with the same partners as Delighted, such as Slack, Zendesk and Salesforce, plus hundreds more.

Close the loop on feedback with automated workflows

Notify the people who can make a difference based on threshold alerts in changes of business metrics, offer promotions to increase loyalty, and create tickets for your support team – all automatically. XM Automated Actions helps close experience gaps quickly and efficiently, recommending workflows for your company and industry.

close the loop with automated actions

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Migrating to Qualtrics is as easy as clicking a button

Copy your entire Delighted program (survey, dashboard, and data set) over to Qualtrics with just one click. From there, tap into Qualtrics’ product suite and expert team to take your CX program to the next level.

Powering customer experience for thousands of the world’s leading brands

The Qualtrics XM Platform™ powers 1B+ surveys every year, and is used by over 11K brands and 99 of the top 100 business schools to listen, understand, and take action on experience data.

brands that use qualtrics