Survey anywhere and everywhere with link surveys

The most flexible survey distribution method, survey link URLs turn any customer touchpoint into an opportunity to gather brand and customer experience feedback.

Create survey links

Versatile feedback collection

Your customized survey link can be shared anywhere. Ask customers for feedback in email signatures, chats, social media platforms, printed marketing materials with QR codes, and more.

Share your survey link anywhere

QR code survey generator

Turn your survey link into a QR code so customers can access your survey with a smartphone camera. Put it on receipts, printed ads, and presentation slides for instant feedback on offline touchpoints.

Turn your link survey into a QR code

Add Additional Questions

Configure up to 10 follow-up questions to surface deeper insights. Use conditional logic so customers only need to answer questions that are relevant to their experience.

Add additional questions to your survey link

Segment customers

By default, survey links are anonymous. However, you can attach customer details to the survey responses by adding Properties within the link’s settings that will then be pulled into reporting.

Survey link reporting - segment your customers with Properties

Quick and simple survey link building experience

Create, name, edit, copy, and manage multiple survey links with a simple in-app link builder, no technical skills required. Gathering feedback is as easy as sharing the link.

Create survey links with an in-app survey link builder

Prevent or keep multiple survey responses

Choose whether respondents can respond to the survey only once a month, or capture feedback every time the survey is submitted (you can test the link as many times as you want!).

Accept or block survey link responses

Design custom links

Distinguish between URLs and confidently share the survey links outside of Delighted, or internally with your team, by attaching the survey name to the URL string.

Enable vanity URL for your survey links

Remove outdated survey links

Ensure up-to-date feedback and prevent any customers from accidentally stumbling on an old survey by deleting out-of-date survey links directly within the platform.

Delete the survey link when no longer needed

Code-free customization

Customize the brand or product you are asking about, the language, and final thank you message within the Delighted app, not buried in code.

Set up your survey link with code free customization


Use in combination with other Delighted survey methods such as Email, Web, and SMS. We’ll manage who is surveyed across all methods.

use link surveys and other distribution methods
Best Practices for Sending Surveys

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.


“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Reach your audience anywhere with survey links. The possibilities are endless.

Built by people who care deeply about customer experience

Created and run by a team who believes that great experiences are first and foremost.

Have a question? We want to help. We answer all our email as fast as humanly possible.

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