Reduced customer effort is a key driver of customer satisfaction and loyalty, and is also tied to improvements in time-to-resolution for customer service tickets. Use Customer Effort Score survey software to measure customer effort, calculate CES scores, and take action to improve.
Every second, 45 people answer a Delighted survey
Delighted powers 300+ million surveys a year
Delighted customer effort score software brings together everything you need to run a world-class customer support team, eliminating the hassle of legacy systems and multiple tools.
Our survey experience is designed to respect your brand and your customers’ time. Your CES survey can be delivered across multiple channels and devices, and in 30+ languages.
Add your logo, customize colors, and create a branded survey page — all in Delighted with zero code. Choose from a 7-point or 5-point rating scale and customize the question to any customer touchpoint where reduced effort is key to the customer’s experience.
Let your customers explain why their experience warranted the score they chose with an open ended follow-up question. Add up to 10 follow-up Additional Questions within a single survey flow for a custom CES survey solution.
For high response rates and actionable feedback, trigger your Customer Effort Score surveys to send after key interactions have been completed with the Delighted API. Distribute surveys via multiple channels: choose from options like web, link, and email surveys. Customers answer directly within the channel.
Engage customers based on their rating with a customizable Thank You message. For example, if someone finds an interaction frustrating, let them know you’ll work on it and reach out to find out more.
Visualize your feedback for easy reporting and analysis. Understand where the pain points in your customer experience are, so you can improve those touchpoints and monitor the impact of your changes.
Join 75,000+ of the world's most beloved brands
Collecting feedback is just the tip of the iceberg. Delighted takes care of the heavy lifting so you can easily act on CES insights.
Automatically trigger surveys when support cases are closed with the Delighted API. We integrate with every popular help desk including Zendesk, Desk, Help Scout, and many more. Pipe the open-ended feedback and scores back into your existing toolset as well, so your entire team can keep an eye on customer sentiment.
Get your entire team involved with improving customer experiences. Add unlimited team members, control permissions, set up email digests, send smart Alerts to specific team members, and collaborate with Notes. Route responses to your support and product teams so everyone can proactively take action and close the loop.
Customer service is a compelling brand differentiator. Publish feedback on your website with our Testimonials widget, and prove that you have a track record of stellar customer care.
Delighted helps some of the world’s most coveted brands gather actionable feedback from their customers.
Explore Delighted with a free account and create a CES survey in minutes. No technical experience needed. No credit card required.
