Reduced customer effort is a key driver of customer satisfaction and loyalty, and is also tied to improvements in time-to-resolution for customer service tickets. Use Customer Effort Score survey software to measure customer effort, calculate CES scores, and take action to improve.
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Delighted customer effort score software brings together everything you need to run a world-class customer support team, eliminating the hassle of legacy systems and multiple tools.
Our survey experience is designed to respect your brand and your customers’ time. Your CES survey can be delivered across multiple channels and devices, and in over 37 languages.
Add your logo, customize colors, and create a branded survey page — all in Delighted with zero code. Although CES surveys are most commonly used by customer service teams, you can easily customize your survey for any touchpoint where reduced effort is key to the customer’s experience, such as on purchase or registration pages.
Let your customers explain why their experience warranted the score they chose with an open ended follow-up question. Additional Questions that are powered by conditional logic based on the survey response let you dig even deeper. Add up to 10 follow-up questions within a single survey flow for a custom CES survey solution.
For high response rates and actionable feedback, trigger your Customer Effort Score surveys to send after key interactions have been completed with the Delighted API. Distribute surveys via multiple channels, such as Web, Email, SMS, and Link. Customers answer directly within the channel.
Engage customers who answer your CES survey based on their response with a customizable Thank You message. Personalize the message to encourage customers to take action based on their rating. For example, if someone finds an interaction frustrating, let them know you’ll work on it and reach out to find out more.
Visualize and segment feedback for easy reporting and analysis. Understand where the pain points in your customer experience are, so you can improve those touchpoints and monitor the impact of your changes.
Collecting feedback is just the tip of the iceberg. Delighted takes care of the heavy lifting so you can easily act on CES insights.
Automatically trigger surveys when support cases are closed with the Delighted API. We integrate with every popular help desk including Zendesk, Desk, Help Scout, and many more. Pipe the open-ended feedback and scores back into your existing toolset as well, so your entire team can keep an eye on customer sentiment.
Get your entire team involved with improving customer experiences. Add unlimited team members, control permissions, set up email digests, send smart Alerts to specific team members, and collaborate with Notes. Route responses to your support and product teams so everyone can proactively take action and close the loop.
Customer service is a compelling brand differentiator. Publish feedback on your website with our Testimonials widget, and prove that you have a track record of stellar customer care.
Delighted helps some of the world’s most coveted brands gather actionable feedback from their customers.
Explore Delighted with a free account and create a CES survey in minutes. No technical experience needed. No credit card required.
Sign up now and survey 250 customers for free. You're minutes away from getting feedback!
Work in a large organization or have unique needs? Contact our sales team
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