Create Customer Effort Score (CES) surveys

Customer support is an essential aspect of running a business. Delighted makes it easy to measure the effectiveness and efficiency of your team.

Work in a large organization or have unique needs? Contact our sales team

Deceptively simple CES dashboard

Customer feedback that is trapped in a spreadsheet doesn’t help you or your customers. With Delighted, all feedback is instantly available in an easy-to-use realtime dashboard.

See all of your feedback in your customers’ own words – in realtime.
Slice and dice your feedback any way you’d like using properties you associate to the customer.

Search for specific keywords and see scores and feedback for just those segments.
Measure multiple service centers and support tiers, all within a single dashboard.

A CES survey experience your customers will actually enjoy

Our survey experience is designed to respect your brand and your customers’ time. Your survey can be delivered across multiple channels and devices, and in over 37 languages.

Multiple CES survey methods

Delighted allows you to survey your customers in many ways. If you use multiple methods, we'll ensure that your customers are never over surveyed.

Email

Surveys are delivered to email addresses you provide. Customers respond directly in the email. No external links!

Learn more about Email

Web

Automatically gather feedback directly on your website. We ensure a steady stream of feedback with Adaptive Sampling.

Learn more about Web

SMS

Surveys are delivered via text message to phone numbers you provide. Customers respond directly from their mobile phones.

Learn more about SMS

Link

Share your survey link URL in chats, email signatures, receipts, and more. Customers respond on your branded survey page.

Learn more about Link

Gain more insight with Additional Questions

With Additional Questions, Delighted allows you to ask contextual follow-up questions after the initial CES survey to gain crucial insight on your customer's response.

Ask up to 10 different follow-up questions in a single survey flow after the initial CES survey response.
Create custom CES surveys that provide the insight you need to drive appropriate action.

Use Conditional Logic to ask tailored questions based on the initial CES survey response.
Create powerful, best practice CES surveys in a simple-to-use workflow designed for anyone.

Rich CES reporting and analytics

Delighted allows you to gain deep insight across all of your feedback.

Track customer sentiment over time.
Identify the most difficult support requests to resolve.
Discover correlations across various segments.
Identify and monitor specific themes and see how your improvements affect them.
Track agent performance over time.
Visualize feedback data for easy reporting on a monthly, quarterly, or yearly basis.

Take action

Collecting feedback is just the tip of the iceberg. Delighted takes care of the heavy lifting so you can focus your energy on making meaningful improvements.

Automate using your help desk

Automatically trigger surveys when support cases are closed. We integrate with every popular help desk including Zendesk, Desk, Help Scout and many more.

Identify pain points

Uncover areas of your customer experience that are difficult to support due to numerous required replies and long resolution times.

Track agent performance

Compare the performance of agents across your entire support team. Identify top performers as well as opportunities for improvement.

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable feedback from their customers.

Learn more about our customers

No IT required

Delighted lets you hit the ground running. No long and complicated onboarding process. Delighted is designed to be used by regular people, not just PhDs.

Get started in just minutes

Receive feedback within minutes with just a list of emails. Once you’re up-and-running, automate the process with Autopilot. For even greater control, set up custom triggers using the Delighted API.

Seamlessly integrate

Delighted integrates seamlessly with 750+ tools. Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in your data warehouse, and more.