Find out what your constituents need most and if you’re effectively meeting their expectations with automated survey feedback. Understand employee sentiment and improve their experience to ultimately reshape organizational strategy. Delighted makes it easy.
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Every second, 45 people answer a Delighted survey
Delighted powers 300+ million surveys a year for some of the world's most beloved brands
Collect feedback that can help solidify your nonprofit’s mission and strategy. Save time and resources with our all-encompassing feedback tool.
Survey volunteers and nonprofit members about their experience with post-event surveys. Gauge volunteer experience, member satisfaction, interest in future events, and how you can improve your event planning practices. Our pre-optimized surveying templates make it easy.
Clarify constituent motivation with nonprofit survey questions like “Why did you choose our nonprofit?” or “How likely are you to donate to the cause again?” Collecting volunteer and donor feedback after a philanthropy event or volunteering opportunity helps capture actionable insights throughout their journey with your organization.
Measure how employees feel about your nonprofit with eNPS surveys. Using the customer-facing NPS metric, nonprofit leaders can make better strategic decisions based on feedback from employee satisfaction surveys. Quantify employee experience with the protection of anonymous surveying for accurate feedback.
Only 11% of nonprofit organizations have mastered strategic thinking and management, allowing them to scale their impact. Survey board members and directors to solidify overall nonprofit strategy and assess board effectiveness. With verbatim feedback from leadership, your nonprofit can have the evidence and action items to succeed.
By using multiple avenues for feedback data collection, you’ll receive a steady stream of feedback to propel actionable results across the organization. Delighted’s self-serve feedback software allows small teams with limited resources to get the feedback they need to improve and streamline the constituent experience.
Customize your survey with your nonprofit logo and colors, tailor survey questions to your use case, and translate your survey to 30+ languages to speak to your audience on their terms. Our ready-made Likert scale survey templates result in the nuanced feedback you need.
Send surveys via email, links, kiosks, web, and QR codes through Delighted’s robust survey delivery options. Trigger survey sends based on key interactions, like after a donation or volunteer event. Prevent over-surveying with automated survey throttling.
With Delighted AI, feedback analysis is easier than ever. View and filter all your feedback in the Delighted Dashboard. Group feedback by Trends or keywords to uncover insights on specific services, products, or interactions with your organization.
Once you’ve collected feedback, Delighted has built-in reporting and email digests for showcasing feedback results to senior leadership. Integrate with platforms you already use to share feedback with those who can act on it.
Free one-hour consultations with a Delighted specialist, available exclusively to select nonprofit applicants. Our specialists will spend the consultation session understanding your nonprofit’s CX needs and mapping those to Delighted solutions.
Delighted’s team is well-versed in the nonprofit sector and ready to help.
Contact us to apply.
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Here at Delighted, we understand the importance of giving back. To help, our team has joined a multitude of social innovation projects throughout the years, from donating socks to the homeless community to joining the 1% Pledge. Keep reading to learn more about how Delighted helps create a more equitable world.
Pledge 1% is a global movement that inspires, educates, and empowers every entrepreneur, company, and employee to be a force for good. Delighted donates 1% of time and product by volunteering 4 hours per quarter per team member.
In March of 2022, we partnered with apparel company and Delighted customer Bombas to donate 100 pairs of Bombas socks to homeless shelters. For every pair of socks purchased from Bombas, they donate a pair to those in need.
Delighted launched the Customer Experience (CX) Career Pathways certification program to help build a thriving global community of CX professionals. CX should be accessible to everyone, and our program helps make that a reality.