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Measure your impact with automated nonprofit surveys

Find out what your constituents need most and if you’re effectively meeting their expectations with automated survey feedback. Understand employee sentiment and improve their experience to ultimately reshape organizational strategy. Delighted makes it easy.


Every second, 45 people answer a Delighted survey


Delighted powers 300+ million surveys a year

Delighted + TechSoup

Get survey software for less with TechSoup

Delighted and TechSoup have partnered to give qualifying nonprofits 85% off Premium and Premium Plus plans for their first year.* Collect valuable feedback from donors, volunteers, and employees. Request the offer here.

*Discount is only available for new customers

“We use Delighted to collect feedback for 3,500+ annual TEDx events worldwide, and our 70+ NPS assures us and our organizers that their events are meeting their communities’ needs. Delighted is easy to use, and provides us with the incredible insights we need to stay aligned to our cause.”

Serve your community and team by setting them up for success

Collect feedback that can help solidify your nonprofit’s mission and strategy. Save time and resources with our all-encompassing feedback tool.


Manage volunteer and member experience with ease

Survey volunteers and nonprofit members about their experience with post-event surveys. Gauge volunteer experience, member satisfaction, interest in future events, and how you can improve your event planning practices. Our pre-optimized survey templates make it easy.

Nonprofit survey types

Capture actionable insights from your donors

Clarify constituent motivation with nonprofit survey questions like “Why did you choose our nonprofit?” or “How likely are you to donate to the cause again?” Collecting volunteer and donor feedback after a philanthropy event or volunteering opportunity helps capture actionable insights throughout their journey with your organization.

Nonprofit survey question

Adopt organizational transparency with employees

Measure how employees feel about your nonprofit with eNPS surveys. Using the customer-facing NPS metric, nonprofit leaders can make better strategic decisions based on feedback from employee satisfaction surveys. Quantify employee experience with the protection of anonymous surveying for accurate feedback.

nonprofit survey enps

Lead strategic management and board governance

Only 11% of nonprofit organizations have mastered strategic thinking and management, allowing them to scale their impact. Survey board members and directors to solidify overall nonprofit strategy and assess board effectiveness. With verbatim feedback from leadership, your nonprofit can have the evidence and action items to succeed.

Nonprofit survey feedback

“Delighted helps us understand the needs of the clients and families we serve and our referring partners in the community with both on-site and digital surveys. The platform is just what we need for our customer satisfaction efforts: it’s easy to use and keeps our entire team in touch with how our constituents feel.”

Why Delighted?

Improve efficiency with a self-serve survey program

By using multiple avenues for feedback data collection, you’ll receive a steady stream of feedback to propel actionable results across the organization. Delighted’s self-serve feedback software allows small teams with limited resources to get the feedback they need to improve and streamline the constituent experience.

Create and customize surveys in a matter of minutes

Customize your survey with your nonprofit logo and colors, tailor survey questions to your use case, and translate your survey to 30+ languages to speak to your audience on their terms. Our ready-made Likert scale survey templates result in the nuanced feedback you need.

Automate survey distribution for optimized delivery

Send surveys via email, links, kiosks, web, and QR codes through Delighted’s robust survey delivery options. Trigger survey sends based on key interactions, like after a donation or volunteer event. Prevent over-surveying with automated survey throttling.

Identify trends and analyze feedback instantaneously

With Delighted AI, feedback analysis is easier than ever. View and filter all your feedback in the Delighted Dashboard. Group feedback by Trends or keywords to uncover insights on specific services, products, or interactions with your organization.

Showcase takeaways to stakeholders in real-time

Once you’ve collected feedback, Delighted has built-in reporting and email digests for showcasing feedback results to senior leadership. Integrate with platforms you already use to share feedback with those who can act on it.

Delighted Advisors

Need help? Consult Delighted Advisors for all your CX needs

Free one-hour consultations with a Delighted specialist, available exclusively to select nonprofit applicants. Our specialists will spend the consultation session understanding your nonprofit’s CX needs and mapping those to Delighted solutions.

Delighted’s team is well-versed in the nonprofit sector and ready to help.

Contact us to apply.

Social impact at Delighted

Here at Delighted, we understand the importance of giving back. To help, our team has joined a multitude of social innovation projects throughout the years, from donating socks to the homeless community to joining the 1% Pledge. Keep reading to learn more about how Delighted helps create a more equitable world.

1% Pledge

We joined the 1% Pledge

Pledge 1% is a global movement that inspires, educates, and empowers every entrepreneur, company, and employee to be a force for good. Delighted donates 1% of time and product by volunteering 4 hours per quarter per team member.

Delighted Pledge 1%

We donated 100 pairs of Bombas socks

In March of 2022, we partnered with apparel company and Delighted customer Bombas to donate 100 pairs of Bombas socks to homeless shelters. For every pair of socks purchased from Bombas, they donate a pair to those in need.

Bombas Delighted case study
CX Pathways

We help create career pathways to CX

Delighted launched the Customer Experience (CX) Career Pathways certification program to help build a thriving global community of CX professionals. CX should be accessible to everyone, and our program helps make that a reality.

Delighted CX Career Pathways Program

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”