Gather actionable feedback from your customers via email
Email surveys are a simple and direct way to gather feedback from your customers. No links to external surveys – reply directly in the email.
Customers respond to Delighted surveys directly in the email they receive, resulting in higher response rates and less customer frustration.
Delighted surveys are designed to work beautifully on all platforms and devices, allowing your customers to leave feedback wherever they are.
Customize the brand or product you are asking about, the language, and final thank you message within the Delighted app, not buried in code.
You can import new people into Delighted using a wide variety of formats including CSV, Microsoft Excel, or simply by pasting a list.
Delighted handles the nuts and bolts of survey delivery. You provide the email addresses, and we’ll take care of the rest.
Specify the day and time you want your surveys to be delivered. This saves you time and ensures customers are surveyed at the most optimal time.
Ask follow-up questions to uncover crucial insight on survey responses. Layer up to 10 custom questions within a single survey flow.
Customize a Thank You message based on the survey response. Personally follow up with low scorers and encourage high scorers to share.
We take care of ensuring that the deliverability and response rate of your surveys are always optimized.
We can configure custom DNS for you. This allows your survey emails to come from your domain.
Autopilot lets you automatically survey customers on an ongoing basis. Add your customers and choose a time period. Autopilot does the rest.