Email surveys are a simple and direct way to gather feedback from your customers. Here’s what you need to ensure high response rates and actionability.
Sign up now and send embedded email surveys for free. You’re minutes away from getting feedback!
Customers respond to Delighted surveys directly in the email they receive, resulting in higher survey response rates and less customer frustration.
Delighted surveys are designed to work beautifully on all platforms and devices, allowing your customers to leave feedback wherever they are.
Ask for feedback using NPS, CSAT, CES, Smileys, 5-star, and Thumbs survey templates in 37 languages. Tailor the question to your specific use case.
Customize your email survey logo and colors to match your brand directly in the Delighted platform, no design or development resources required.
Ask follow-up questions to uncover crucial insight on survey responses. Layer up to 10 custom questions within a single survey flow.
Collecting feedback is just the first step. Delighted makes it easy to act on feedback with a customizable Thank you message and automatic ticket creation in your favorite CRM tools.
Trigger email surveys from the tools you already use, such as Shopify, Stripe, Segment, Zendesk, Mailchimp, and Squarespace.
Use our REST API to automatically survey customers after a delivery, when a guest checks out, or after a support interaction.
Upload an email list to Delighted, and specify the optimal day and time you want your surveys to be delivered. Automate delivery with Autopilot.
Survey throttling increases response rates by ensuring that your customers are never over surveyed.
Every email survey we send is verified using DKIM, SPF and DMARC, meeting the strictest sending policies to ensure secure and reliable delivery.
Send from your own domain with a custom configured DNS at no additional cost – just get in touch and we’ll set it up.
Our default email survey subject line gets industry-high open rates of 47%, but you can continue optimizing based on your audience.
Add an intro message that gives context for the survey. Offer an incentive for participating, and let your customers know their feedback is valued.
Attach Properties to your contact list or via your integration to segment feedback by customer metadata – what product they purchased, which service rep they spoke with, and more.
Pipe all the feedback you collect back into your systems so your team can act on it, whether that’s in Slack, Salesforce, or Intercom – see our full list of integrations to explore the possibilities.
Want to collect quick feedback on your email correspondence? Add an email signature survey after your signoff.
Need more ways to collect feedback? Use SMS text, web, SDK, and link surveys in the channel most comfortable for them.
Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.
“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”
Sign up now and send email surveys for free. You’re minutes away from getting feedback!
Created and run by a team who believes that great experiences are first and foremost.
Have a question? We want to help. We answer all our email as fast as humanly possible.
It’s your data, we are only stewards of it. Export it all, anytime you want, with a single click.
We do everything in our power to ensure your account and data are secure.
