Practical advice from the experts

Whether you’re just starting your feedback collection journey or looking for a refresher on best practices, these resources will get you on your way to creating a future-proof, customer- and employee-centric business.

Consult the knowledge base

New to customer experience? Delighted has a number of guides available for download covering how to get your CX program started and take survey feedback to its full potential. 

Startup funding crunch ebook

Beat the startup funding crunch with holistic feedback

Since investments in US startups dropped 11% in 2022, we surveyed 250+ startups on how they are navigating the funding crunch. Learn startups’ top priorities, pain points, and future plans.

Download the guide

Top 8 retail consumer trends for omnichannel retail strategy

Learn what Delighted uncovered by surveying 1,200 shoppers about their preferences and behaviors. Align your omnichannel strategy post-lockdown to leverage emerging trends in the retail industry. 

Download the guide

Delighted guide consumer trends
How to improve customer service
How to create and deliver CX surveys
What 2021 CX trends to embrace
5 components of a good CX program
How to improve employee employment
How to map the customer journey

Maximize the value of your feedback program with Delighted

Check out some of our webinars available for viewing on-demand. Learn how Delighted can be utilized across industries with tools that maximize customer experience by collecting feedback.

Casper Friendbuy Tremendous Delighted Webinar

Webinar: How Casper unlocks Promoter referral revenue

Watch on-demand

How Mission Lane maintains 100th percentile NPS
See how you can stay on top of feedback analysis
How Cotopaxi achieved CX excellence in e-commerce

You’re in good company

Explore how your peers use Delighted to infuse customer insights into their company directives and day-to-day operations

View all of our customer case studies

Happy Returns

Every department looks to Delighted to really make sure that we are providing the experience based on our brand promise.”

Read the Happy Returns profile

"It’s my goal to understand the customer throughout the entire journey — and Delighted helps me do that.”
“The feedback guides our product roadmap while aligning our departments towards the same goal.”
“Prior to NPS, we did not have a consistent and reliable source from which we could learn and grow.”