Create 5-star surveys

Delighted 5-star lets you gather customer feedback on virtually every part of the customer experience, in a quick and familiar way.

5 star survey

Deceptively simple 5-star dashboard

Customer feedback that is trapped in a spreadsheet doesn’t help you or your customers. With Delighted, all feedback is instantly available in an easy-to-use realtime dashboard.

  • See all of your feedback in your customers’ own words – in realtime.
  • Slice and dice your feedback any way you’d like using properties you associate to the customer.
  • Search for specific keywords and see scores and feedback for just those segments.
  • Measure multiple product lines or business units, all within a single dashboard.
5 star survey dashboard

A 5-star survey experience your customers will enjoy

Our survey experience is designed to respect your brand and your customers’ time. Your survey can be delivered across multiple channels and devices, and in 30+ languages.

5 star survey email on web and mobile

Multiple 5-star survey methods

Delighted allows you to survey your customers in many ways. If you use multiple methods, we’ll ensure that your customers are never over surveyed.


Surveys are delivered to email addresses you provide. Customers respond directly in the email. No external links!

Learn more about Email


Automatically gather feedback directly on your website. We ensure a steady stream of feedback with Adaptive Sampling.

Learn more about Web


Create seamless in-app surveys for mobile. Use a simple development kit adaptable to fit your team’s requirements.

Learn more about SDK


Share your survey link URL in chats, email signatures, receipts, and more. Customers respond on your branded survey page.

Learn more about Link

Gain more insight with Additional Questions

With Additional Questions, Delighted allows you to ask contextual follow-up questions after the initial 5-star survey to gain crucial insight on your customer’s response.

  • Ask up to 10 different follow-up questions in a single survey flow after the initial 5-star survey response.
  • Create custom 5-star surveys that provide the insight you need to drive appropriate action.
  • Use Conditional Logic to ask tailored questions based on the initial 5-star survey response.
  • Create powerful, best practice 5-star surveys in a simple-to-use workflow designed for anyone.
5 star survey additional questions

Rich reporting and analytics

Unearth key commonalities across your feedback for meaningful insights. Our complete suite of dashboard and survey data analysis tools make it easy.

  • Smart Trends automatically surfaces themes with AI-driven survey text analysis.
  • Identify and monitor specific patterns and see how your improvements affect them.
  • Compare multiple regions and product lines to isolate areas for growth.
  • Track customer sentiment over time.
  • Identify issues that lead to dissatisfied customers.
  • Visualize feedback data for easy reporting on a monthly, quarterly, or yearly basis.
reporting on 5-star survey results

Take action

Collecting feedback is just the tip of the iceberg. Delighted takes care of the heavy lifting so you can focus your energy on making meaningful improvements.

5 star survey feedback analysis

Improve with feedback-informed decisions

Empower your entire company to make better decisions every day powered by actionable customer feedback. Email digests, Alerts, and integrations allow you to route feedback to the people who can make a difference.

Close the loop

Each piece of feedback you receive is an opportunity to improve and enrich your relationship with a customer. Connecting Delighted to your help desk allows you to efficiently close the loop, and turn unhappy customers into your biggest fans!

5 star survey feedback loop
5 star survey reviews

Give your fans a megaphone

Encourage your most loyal customers to spread the word. Thank you messages allow you to further engage customers after they’ve completed your survey. Encourage them to follow you on social media, leave a review, or refer a friend.

Boost conversions with Delighted Testimonials

Publish compelling customer comments anywhere on your site with our Testimonials widget. Request permission to share the feedback publicly and configure the widget to match your brand without extra design or development resources.

5 star survey testimonials

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable feedback from their customers.


“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

No IT required

Delighted lets you hit the ground running. No long and complicated onboarding process. Delighted is designed to be used by regular people, not just PhDs.

Get started in just minutes

Receive feedback within minutes with just a list of emails. Once you’re up-and-running, automate the process with Autopilot. For even greater control, set up custom triggers using the Delighted API.

Seamlessly integrate

Delighted integrates seamlessly with 750+ tools. Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in your data warehouse, and more.