Enhance your web experience with automated website survey feedback

Get up and running in minutes, not days. Trigger a Delighted survey on any page with our easy-to-use website feedback software. No email addresses required!

website survey configure your survey

Configure your web survey

Choose to survey all site visitors, returning ones, or even subscribers and ecommerce customers – getting feedback from the right people at the right time couldn’t be easier.

We were missing out on hearing about the average user that is using our existing product, so we wanted to add that to our repertoire. With NPS [on website surveys], we sample everyone and receive more diverse product feedback.”
– Zoe Soto, Product Manager for Glassdoor

For all types of websites

Gather feedback from visitors to your website, signed-in users of your SaaS app, or after a purchase on your ecommerce website. You are in complete control.

website survey all types

Adaptive Sampling

Delighted AI ensures you receive a smooth rate of feedback by surveying your customers at a regular tempo. We base this on a number of factors, including your current plan and website traffic.

website survey adaptive sampling

Easy setup and customization

Minimal technical knowledge required! Simply drop our Javascript snippet into your website’s HTML to collect website feedback immediately.

Once code is dropped into your site’s HTML, your team can control the survey settings all within the Delighted UI. Update the customization, layer in additional questions, change any delays, and much more – all without touching the code.

Not sure where to begin? We have a handy guide to get you started.

website survey customization

Add Additional Questions

Ask follow-up questions to uncover crucial insight and identify anonymous users. Layer up to 10 custom questions within a single survey flow.

website survey additional questions

Contextualize follow up

Customize a Thank You message based on the survey response. Personally follow up with low scorers and encourage high scorers to share.

website survey follow up
website survey reporting

Reporting and Analysis

Quickly analyze your website survey feedback with real-time survey reporting and analysis tools. Summarize and compare all your responses with the Pivot Table Report, and easily narrow down your data by Trends, sentiment, and more.

Discover patterns quickly and at scale with Smart Trends survey text analysis, which automatically suggests keywords and themes to monitor based on your verbatim feedback.

Multi-platform

Use in combination with other Delighted survey methods such as Email, SMS, and Link. We’ll automatically manage who is surveyed across all methods to prevent survey fatigue.

website survey multi platform

Share feedback with your team

Pipe the website feedback back into your systems for action-planning, whether that’s in Slack, Salesforce, or Intercom – see our full list of integrations to explore the possibilities.

website survey integration

Test your survey before it’s live

Take a peek at your website survey on your site before it’s visible to the customer and make any adjustments as needed.

To see how you can test it live on your site or as a preview within Delighted, check out our Help Center.

website survey testing

Optimized for mobile

Delighted surveys are designed to work beautifully on all platforms and devices, allowing your customers to leave feedback wherever they are.

website survey mobile optimized

Get the timing just right

Want the customer to browse the page a few minutes before displaying the survey? Fine-tune your timing with just a few quick adjustments.

website survey timing

Additional resources and best practices for collecting website survey feedback

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

Sending website surveys doesn’t need to be complicated. You have the tools you need to collect website feedback today.