Get automated surveys up and running in minutes, not days. Trigger a Delighted survey on any page with our easy-to-use website feedback tool. No email addresses required!
Sign up now and collect website feedback for free.
Choose to send your website feedback survey to all site visitors, returning ones, or even subscribers and ecommerce customers – getting feedback from the right people at the right time couldn’t be easier.
Gather feedback from website visitors, signed-in users of your SaaS app, or after a purchase of a product or service on your ecommerce website. You are in complete control.
Delighted AI ensures you receive a smooth rate of feedback by surveying your customers at a regular tempo. We base this on a number of factors, including your current plan and website traffic.
Minimal technical knowledge required! Simply drop our Javascript snippet into your website’s HTML to collect website feedback immediately.
Once code is dropped into your site’s HTML, your team can control the survey settings all within the Delighted UI. Update the customization, translate your survey to 30+ languages, layer in additional questions, change any delays, and much more – all without touching the code.
Not sure where to begin? We have a handy guide to get you started.
Ask follow-up questions to uncover crucial insight and identify anonymous users. Layer up to 10 custom website feedback questions within a single survey flow.
Customize a Thank You message based on the survey response. Personally follow up with low scorers to understand their user experience and encourage high scorers to share with others.
Quickly analyze your website feedback with real-time survey reporting and analysis tools. Summarize and compare all your responses with the Pivot Table Report, and easily narrow down your data by Trends, sentiment, and more.
Discover patterns quickly and at scale with Smart Trends survey text analysis, which automatically suggests keywords and themes to monitor based on your verbatim feedback.
Use in combination with other Delighted survey methods such as Email and Link. We’ll automatically manage who is surveyed across all methods to prevent survey fatigue.
Pipe the website feedback you collect back into your systems for action-planning, whether that’s in Slack, Salesforce, or Intercom – see our full list of integrations to explore the possibilities.
Take a peek at your survey on your site before it’s visible to the customer and make any adjustments as needed.
To see how you can test it live on your site or as a preview within Delighted, check out our Help Center.
Delighted surveys are designed to work beautifully on all platforms and devices, allowing your customers to leave feedback wherever they are.
Want the customer to browse the page a few minutes before displaying the survey? Fine-tune your timing with just a few quick adjustments.
Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.
“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”
Sign up now and collect website feedback for free.
