Create Customer Satisfaction (CSAT) surveys

Hear from more of your customers and gain deeper insights from their feedback, giving you the power to craft better experiences for them.

Work in a large organization or have unique needs? Contact our sales team

Deceptively simple CSAT dashboard

Customer feedback that is trapped in a spreadsheet doesn’t help you or your customers. With Delighted, all feedback is instantly available in an easy-to-use realtime dashboard.

  • See all of your feedback in your customers’ own words – in realtime.
  • Slice and dice your feedback any way you’d like using properties you associate to the customer.
  • Search for specific keywords and see scores and feedback for just those segments.
  • Measure multiple product lines or business units, all within a single dashboard.

A CSAT survey experience your customers will actually enjoy

Our survey experience is designed to respect your brand and your customers’ time. Your survey can be delivered across multiple channels and devices, and in over 37 languages.

Multiple CSAT survey methods

Delighted allows you to survey your customers in many ways. If you use multiple methods, we'll ensure that your customers are never over surveyed.

Email

Surveys are delivered to email addresses you provide. Customers respond directly in the email. No external links!

Learn more about Email

Web

Automatically gather feedback directly on your website. We ensure a steady stream of feedback with Adaptive Sampling.

Learn more about Web

SMS

Surveys are delivered via text message to phone numbers you provide. Customers respond directly from their mobile phones.

Learn more about SMS

Link

Share your survey link URL in chats, email signatures, receipts, and more. Customers respond on your branded survey page.

Learn more about Link

Gain more insight with Additional Questions

With Additional Questions, Delighted allows you to ask contextual follow-up questions after the initial CSAT survey to gain crucial insight on your customer's response.

  • Ask up to 10 different follow-up questions in a single survey flow after the initial CSAT survey response.
  • Create custom CSAT surveys that provide the insight you need to drive appropriate action.
  • Use Conditional Logic to ask tailored questions based on the initial CSAT survey response.
  • Create powerful, best practice CSAT surveys in a simple-to-use workflow designed for anyone.

Rich CSAT reporting and analytics

Delighted allows you to gain deep insight across all of your feedback.

  • Track customer sentiment over time.
  • Identify issues that lead to dissatisfied customers.
  • Discover correlations across various segments.
  • Identify and monitor specific themes and see how your improvements affect them.
  • Compare multiple regions and product lines to isolate areas for improvement.
  • Visualize feedback data for easy reporting on a monthly, quarterly, or yearly basis.

Take action

Collecting feedback is just the tip of the iceberg. Delighted takes care of the heavy lifting so you can focus your energy on making meaningful improvements.

Improve with feedback-informed decisions

Empower your entire company to make better decisions everyday powered by actionable customer feedback. Email digests, Alerts, and integrations allow you to route feedback to the people who can make a difference.

Close the loop

Each piece of feedback you receive is an opportunity to improve and enrich your relationship with a customer. Connecting Delighted to your help desk allows you to efficiently close the loop, and turn unhappy customers into your biggest fans!

Give your fans a megaphone

Encourage your most loyal customers to spread the word. Thank you messages allow you to further engage customers after they’ve completed your survey. Encourage them to follow you on social media, leave a review, or refer a friend.

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable feedback from their customers.

No IT required

Delighted lets you hit the ground running. No long and complicated onboarding process. Delighted is designed to be used by regular people, not just PhDs.

Get started in just minutes

Receive feedback within minutes with just a list of emails. Once you’re up-and-running, automate the process with Autopilot. For even greater control, set up custom triggers using the Delighted API.

Seamlessly integrate

Delighted integrates seamlessly with 750+ tools. Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in your data warehouse, and more.

Work in a large organization or have unique needs? Contact our sales team