While some customers are cautiously returning to storefronts, many consumers have turned to digital for their online shopping needs. Monitor both your online and in-store experience with customer satisfaction surveys, and act on feedback in real-time to win your customers’ confidence, trust, and lasting loyalty.
Sign up now and send online and in-store experience surveys for free
Our Return Bar network just reopened, and we’ve been using Delighted to track how shoppers are responding to our new contact-free returns process. With that feedback, we can collect and address any customer concerns as they come up, and continue providing a stellar return experience.”
From customization to distribution, you’ll be able to do it all yourself within the Delighted platform. Gain the insights you need with an initial rating question and open-ended follow-up, proven to garner high response rates.
Measure the quality of your overall store experience. Choose from various rating scales, including smiley faces, stars, and the classic numbered scale.
Customers share the “why” behind their rating in a free-response question. This is where you can surface unbiased, actionable feedback.
Print link or QR code surveys on receipts and signage for anonymous, touchless survey delivery. You can also use a web or email survey for ecommerce feedback.
Create a branded survey with our simple web setup experience, no technical skills required. Just upload your logo and brand colors to match your brand style guide.
Customize a thank you message to the initial rating. Let unhappy customers know they’ve been heard, and ask happy customers to spread the word.
A premium paid feature. Ask follow-up questions to uncover crucial insight on survey responses. Layer up to 10 custom questions within a single survey flow.
Customer feedback that is trapped in a spreadsheet doesn’t help you or your customers. Prioritize and share your customers’ feedback on safety, ease of pickup, and delivery experience with each physical and online store location.
No IT required. Delighted integrates seamlessly with 750+ tools. Automatically trigger CSAT surveys and review feedback results in the tools familiar to your team. Information flows seamlessly to never miss an opportunity to collect customer feedback and proactively respond.
According to a recent study, 89% of consumers worry about returning to stores1 and 87% of shoppers prefer self-serve or touchless checkout.2
It’s no surprise that customers are also navigating to online stores for their shopping needs. Forbes recently called out a study that showed 36% of consumers are shopping retail online compared to the 29% reported in April 2020.3
Collect real-time customer feedback on the pickup and online shopping experience to surface pain points as they happen, and learn if your updated processes make for an effortless customer experience.
Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.
“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”
Sign up now and send online and in-store experience surveys for free
Created and run by a team who believes that great experiences are first and foremost.
Have a question? We want to help. We answer all our email as fast as humanly possible.
It’s your data, we are only stewards of it. Export it all, anytime you want, with a single click.
We do everything in our power to ensure your account and data are secure.
