Instant feedback with SMS

Reach your customers on any device in their pocket. Flip phone or smartphone – we’ve got you covered. Feedback is a text message away.

Work in a large organization or have unique needs? Contact our sales team

Send the survey

Your customer receives the survey as an SMS message.

Respond with follow-up

Delighted responds with a free response follow-up question.

Get score

Your customer replies with a numerical score.

Get feedback

Your customer provides detailed feedback in their own words.

Instant feedback

Get immediate feedback from customers using a method familiar to them. Customers respond directly with their score and comment.

Flip phone to smartphone

All you need is a mobile phone number and you can gather NPS from your customers. The experience is 100% text message based. No data plan required.

Smart Scheduling

Nobody wants a text message at 2am asking for feedback. Smart Scheduling ensures your customers are only surveyed during the day.

No technical skills required

Start getting feedback now without any technical knowledge using our easy-to-use web setup experience.

Multi-platform

Use in combination with other Delighted survey methods such as Email and Web. We’ll manage who is surveyed across all methods.

Survey automatically

Autopilot lets you automatically survey customers on an ongoing basis. Add your customers and choose a time period. Autopilot does the rest.

Code-free customization

Customize the brand or product you are asking about, the language, and final thank you message within the Delighted app, not buried in code.

REST API

Use our REST API to survey customers after a delivery, when a guest checks out, or after a support interaction. The possibilities are endless.

Work in a large organization or have unique needs? Contact our sales team