Welcome, UPS Members!

Your Delighted for UPS Digital Connections account includes everything you need to create and send customer surveys.

Collect actionable customer feedback, and get your team involved in improving customer retention and growing your business.

45

Every second, 45 people answer a Delighted survey

300M+

Delighted powers 300+ million surveys a year

4.9
4.7

How much does Delighted cost?

Your Delighted for UPS Digital Connections account includes 100% more surveys per month than standard Delighted plans – that’s potential for double the feedback!

Premium
$324 $224/mo
Get started
Delighted survey responses1,000 responses/mo 100% more volume than
standard Delighted plans
Delighted survey users10 users
Delighted Surveys Delighted Surveys
Unlimited Surveys
Delighted CX Delighted CX
Unlimited CX Projects
  • Branding customization (logo, colors)
  • 35+ Free integrations
    Slack, Shopify, Zendesk
    See all
  • 6 Premium integrations
    Salesforce, Segment, HubSpot
    See all
Premium Plus
Starts at $649 $449/mo
Contact us
Delighted survey responses2,000 responses/mo 100% more volume than
standard Delighted plans
Delighted survey users20 users
Delighted SurveysDelighted Surveys
Unlimited Surveys
Delighted CXDelighted CX
Unlimited CX Projects
  • Branding customization (logo, colors)
  • 35+ Free integrations
    Slack, Shopify, Zendesk
    See all
  • 6 Premium integrations
    Salesforce, Segment, HubSpot
    See all

Prices shown do not include sales tax. Sales tax will be calculated upon entering billing information.
Need more responses or users? You can easily add more responses and users as needed to your plan or send us a note.

Select a plan after your free 7-day trial, during which you’ll have access to all Premium Plus features.

CREATE

Create customer experience surveys in seconds. No expertise required.

Create best practice customer experience surveys customers actually enjoy. That means higher survey response rates and more actionable customer feedback. Delighted’s intuitive CX survey creator makes it easier than ever.

NPS Surveys

Measure how loyal customers are to your brand in terms of promoters and detractors.

CSAT Surveys

Measure customer satisfaction at every touchpoint, and identify areas for improvement.

CES Surveys

Measure the effectiveness of all your customer interactions, from purchase through support.

Visual Surveys

Gather ratings on the customer experience in a quick and familiar way.

DELIVER

Deliver customer experience surveys across channels — no code required.

Control when and where CX surveys are delivered for point-in-time feedback at key points in the customer journey. Send with a list of emails or phone numbers, or trigger surveys with the Delighted REST API.

Multi-channel delivery

Deliver surveys through email, your website, or via link. Customers respond directly within the channel for better response rates.

Automated surveying

Schedule ongoing surveys by time interval and trigger surveys based on custom events with the Delighted API.

Multi-language support

Customers all around the world? Send customer experience surveys in their language with support for 30+ different languages.

Prevents over-surveying

Delighted increases response rates and protects your brand by automatically ensuring no one gets too many surveys.

ANALYZE

Analyze customer feedback with AI-driven analytics and reporting.

Uncover customer insights with easy-to-use, yet powerful tools driven by Delighted AI. Monitor CX metrics and customer feedback in real time. Gain deeper understanding with segmentation, trends, and advanced reports.

Realtime dashboard

As soon as a customer shares feedback, it is instantly available to you and your team in your dashboard for exploration.

CX scoring and reports

Calculate customer experience scores (NPS, CSAT, CES) automatically and generate comprehensive reports for all of your feedback.

Segmentation and trends

Slice and dice feedback by property, tags, keywords, time periods, and scores. Surface feedback trends automatically with Smart Trends.

Survey performance metrics

Get a comprehensive view into survey delivery, response rates, comment rates, bounce rates, and unsubscribes for each survey channel.

ACT

Act on customer experience insights to reduce churn and fuel growth.

Give your team a pulse on user sentiment and the ability to take action. Turning unhappy customers into fans, and fans into advocates has never been easier.

Inform decisions

Route reports and alerts directly to the people who can make a difference. Stay on top of evolving customer expectations and inspire lasting loyalty.

Close the loop

Connect Delighted to your help desk, CRM, and other mission-critical apps to turn unhappy customers into your biggest fans.

Engage promoters

Automate post-survey follow-up, encouraging brand advocacy on 3rd-party sites and engagement from loyal customers.

Publish testimonials

Share positive feedback on your site with Testimonials, a premium paid feature. Boost conversions with valuable social proof.

Seamlessly integrate

Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in a data warehouse, and more.

Slack
Send your Delighted feedback into Slack channels.
Squarespace
Automatically trigger post-purchase surveys via Square.
Zendesk
Follow up with customers who've received Delighted surveys.
Square
Automatically trigger post-purchase surveys via Square.
Webhooks
Send a web request to your server for feedback and unsubscribe events.
ClientSuccess
Sync responses with ClientSuccess.
Heap
Automatically sync Delighted feedback to your Heap account.
Pipedrive
Trigger Delighted surveys and sync feedback to Pipedrive via Zapier.
BambooHR
Trigger Delighted eNPS surveys from BambooHR via Zapier.
Stripe
Automatically send to customers for one time payments or subscriptions.
Blueshift
Automatically trigger Delighted surveys based on actions in Blueshift.
Stitch
Automatically sync Delighted feedback to your Stitch account.
Gladly
Sync feedback to Gladly. Auto-assign sentiment-driven tasks.
MaestroQA
Sync CSAT feedback to MaestroQA for coaching and analysis.
Slack
Send your Delighted feedback into Slack channels.
Squarespace
Automatically trigger post-purchase surveys via Square.
Zendesk
Follow up with customers who've received Delighted surveys.
Square
Automatically trigger post-purchase surveys via Square.
Webhooks
Send a web request to your server for feedback and unsubscribe events.
ClientSuccess
Sync responses with ClientSuccess.
Heap
Automatically sync Delighted feedback to your Heap account.
Pipedrive
Trigger Delighted surveys and sync feedback to Pipedrive via Zapier.