Delighted’s guide to customer journey mapping

Take a look at your business through the eyes of your customer with a customer journey map. Gain access to newfound insights by asking for feedback at key points in the customer journey to make strategic company, product, and service improvements.

Our customer journey map guide gives insight into:

  • The definition of a customer journey map
  • How mapping out customer experiences can turn into powerful action planning
  • Next steps for building an impactful journey map
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    Every second, 45 people answer a Delighted survey


    Delighted powers 300+ million surveys a year


    You don’t have to take our word for it

    Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

    “Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
    “Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
    “You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”