Empower your support teams with a robust customer service survey solution

Raise the bar for exceptional customer service standards:

  • Capture real-time CSAT and CES feedback anywhere with omnichannel post-support assistance.
  • Support quick and effective QA with powerful leaderboards and reactive dashboards to track team performance.
  • Increase customer loyalty with customizable Alerts and dozens of integrations for on-the-spot issue resolution.
45

Every second, 45 people answer a Delighted survey

300M+

Delighted powers 300+ million surveys a year

4.9
4.7
Voice of the customer tool feedback dashboard

Improve customer loyalty with real-time feedback data

96% of customers find superior customer service important when choosing and being loyal to a brand, and 77% of customers have a more positive view of brands that ask for customer feedback.

Create valuable customer service surveys in minutes

Find out what’s working well and what areas of your customer service program need a boost with Customer Satisfaction and Customer Effort Score surveys.

CSAT surveys

CSAT surveys

Track customer satisfaction after a support interaction and collaborate with teams to address areas of improvement.

Learn more about our customer satisfaction software

customer satisfaction software survey example
CES surveys

CES surveys

Measure the ease of a customer’s experience with a service member to track quality assurance and team performance.

Learn more about our CES surveys

customer effort score software survey

Interested in other survey types? Check out our survey templates including NPS, Smileys, 5-Star, and Thumbs surveys.

Gather customer feedback anywhere with multichannel support solutions

Capture service scores after a support call, email conversation, ticket closing, or chat message.

Email surveys

Email surveys

Follow up with a customized email survey after a ticket resolves.

Learn more about email surveys

Email survey on mobile
Link surveys

Link surveys

Embed surveys directly in your email signature or support chat message.

Learn more about link surveys

survey link vanity URL example

Interested in other sending channels? Delighted makes collecting feedback via website surveys, in-app surveys, and in-person kiosks easy.

“Delighted is a way to get into CX that isn’t going to overwhelm internal teams. It’s going to provide actionable feedback, make you grow as a company, and allow you to provide better services.”

— Dave Amirault, Director of Marketing at Pagely

Discover key customer service insights with pre-built reports

Track agent performance, monitor quality assurance, and reduce agent attrition with real-time customer service survey reporting.

Dashboards

Reactive support dashboards

  • Watch live customer service feedback roll into the Dashboard report for real-time QA monitoring.
  • Use Trends and Folders to group reports by team and filter the data by agent, team, and response type for easy CSAT and CES tracking.
  • Increase agent engagement with weekly comprehensive support team performance reports.
Net promoter score comments on Delighted dashboard
Pivot tables

Comprehensive leaderboards

  • Build agent incentive programs from top-quality support data found in the Pivot table report.
  • Filter the report by Trends, Tags, customer comment, and more for presentation-ready specifics.
  • Access shortcut leaderboard links directly from the report to access in-depth agent reviews.
NPS software reporting chart
Reports

Meaningful coaching reports

  • Monitor agent and team performance on a daily, weekly, and monthly basis with the Over time report.
  • Increase agent retention with routine coaching sessions in times of lower customer service scores.
  • Use agent trends data to set KPIs and provide crucial insights during performance reviews.
NPS software reporting
Alerts

Stay ahead of customer churn

A prompt and proactive closed-loop process sticks in customers’ minds – improving customer loyalty and preventing churn.

Alerts keep your support team in the loop.

Notify team members via email when a response meets specific criteria so your on-call agents can act on detractor feedback right away and get ahead of potential public-facing negative reviews.

NPS software Alerts feature
Integrations

Seamlessly integrate customer service feedback into the tools you already use

  • Automatically create support ticket through integrations such as Front and Help Scout.
  • Integrate with Slack to celebrate team wins in public channels and share more critical feedback in direct messages.
  • Feed response data into your CRM platform with Zapier to match feedback with operational data at scale.
  • Trigger Delighted surveys using powerful suppor-focused integrations such as Zendesk and Intercom.
  • Learn more about our growing list of integrations.
NPS software slack integration example

Stay up-to-date on customer service survey best practices

Downloadable e-book: How to improve customer service
Learn more
Which survey metric is best? CSAT, NPS, or CES?
Learn more
Tips and tricks: 8 must-know customer survey questions
Learn more

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”
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NPS is a registered trademark, and Net Promoter Score is a service mark of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.