Sign up now and create customer service surveys today
Find out what’s working well and what areas of your customer service program need a boost with Customer Satisfaction and Customer Effort Score surveys.
Interested in other survey types? Check out our survey templates including NPS, Smileys, 5-Star, and Thumbs surveys.
Capture service scores after a support call, email conversation, ticket closing, or chat message.
Interested in other sending channels? Delighted makes collecting feedback via website surveys, in-app surveys, and in-person kiosks easy.
Track agent performance, monitor quality assurance, and reduce agent attrition with real-time customer service survey reporting.
A prompt and proactive closed-loop process sticks in customers’ minds – improving customer loyalty and preventing churn.
Alerts keep your support team in the loop.
Notify team members via email when a response meets specific criteria so your on-call agents can act on detractor feedback right away and get ahead of potential public-facing negative reviews.
Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.
“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”
Sign up now and create customer service surveys today
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