Empower your support teams with a robust customer service survey solution

Raise the bar for exceptional customer service standards:

  • Capture real-time CSAT and CES feedback anywhere with omnichannel post-support assistance.
  • Support quick and effective QA with powerful leaderboards and reactive dashboards to track team performance.
  • Increase customer loyalty with customizable Alerts and dozens of integrations for on-the-spot issue resolution.
customer service survey solution hero image
customer service survey solution stats

Improve customer loyalty with real-time feedback data

Microsoft reports that 90% of customers find customer service important when choosing a brand.

The same report shows that 89% of customers want to provide customer service feedback to businesses after an interaction or transaction.

Customizable survey templates

Create valuable customer service surveys in minutes

Find out what’s working well and what areas of your customer service program need a boost with Customer Satisfaction and Customer Effort Score surveys.

Interested in other survey types? Check out NPS, Smileys, 5-Star, and Thumbs surveys on our customer survey templates page.

An omnichannel experience

Gather customer feedback anywhere with multichannel support solutions

Capture service scores after a support call, email conversation, ticket closing, or chat message.

Interested in other sending channels? Delighted makes collecting feedback via website surveys, in-app surveys, and in-person kiosks easy.

Delighted is a way to get into CX that isn’t going to overwhelm internal teams. It’s going to provide actionable feedback, make you grow as a company, and allow you to provide better services.”
– Dave Amirault, Director of Marketing at Pagely
Synchronized reporting

Discover key customer service insights with pre-built reports

Track agent performance, monitor quality assurance, and reduce agent attrition with real-time customer service survey reporting.

customer service survey solution dashboard report

Reactive support dashboards

  • Watch live customer service feedback roll into the Dashboard report for real-time QA monitoring.
  • Use Trends and Folders to group reports by team and filter the data by agent, team, and response type for easy CSAT and CES tracking.
  • Increase agent engagement with weekly comprehensive support team performance reports.

Comprehensive leaderboards

  • Build agent incentive programs from top-quality support data found in the Pivot table report.
  • Filter the report by Trends, Tags, customer comment, and more for presentation-ready specifics.
  • Access shortcut leaderboard links directly from the report to access in-depth agent reviews.
customer service survey solution pivot table report
customer service survey solution over time report

Meaningful coaching reports

  • Monitor agent and team performance on a daily, weekly, and monthly basis with the Over time report.
  • Increase agent retention with routine coaching sessions in times of lower customer service scores.
  • Use agent trends data to set KPIs and provide crucial insights during performance reviews.
Close the loop

Stay ahead of customer churn

A prompt and proactive closed-loop process sticks in customers’ minds – improving customer loyalty and preventing churn.

Alerts keep your support team in the loop.

Notify team members via email when a response meets specific criteria so your on-call agents can act on detractor feedback right away and get ahead of potential public-facing negative reviews.

customer service survey solution alerts
customer service survey solution integrations

Seamlessly integrate customer service feedback into the tools you already use

  • Automatically create support ticket through integrations such as Front and Help Scout.
  • Integrate with Slack to celebrate team wins in public channels and share more critical feedback in direct messages.
  • Feed response data into your CRM platform with Zapier to match feedback with operational data at scale.
  • Trigger Delighted surveys using powerful suppor-focused integrations such as Zendesk and Intercom.
  • Learn more about our growing list of integrations.
Customer service resources

Stay up-to-date on customer service survey best practices

An impactful customer service survey solution is at your fingertips. What are you waiting for? Get started for free.

Built by people who care deeply about customer experience

Created and run by a team who believes that great experiences are first and foremost.

Have a question? We want to help. We answer all our email as fast as humanly possible.

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