Collect feedback on every step of the ecommerce customer journey in minutes

From initial purchase, to support interaction, to ongoing loyalty measurement, Delighted helps the world’s leading ecommerce brands generate insights across the entire ecommerce customer journey.

Join 75,000+ of the world's most beloved brands

Allbirds
Allsaints
Athletic Greens
Away
Bombas
Bonobos
Glossier
Rothys
Shinesty
Ten Thousand
45

Every second, 45 people answer a Delighted survey

300M+

Delighted powers 300+ million surveys a year

4.9
4.7

Ecommerce survey templates

Learn how customers feel about your brand, product, or service with Delighted CX.

Net Promoter Score Survey

Grow your business by measuring customer loyalty with Net Promoter Score (NPS) surveys.

Try now

Customer Satisfaction Score

Find out if your delivery, return, or customer service experience satisfied customers with CSAT surveys.

Try now

Employee Net Promoter Score

69% of ecommerce brands find it difficult to retain talent. Keep a pulse on employee engagement with eNPS.

Try now

Price Sensitivity Analysis

Learn how price changes might affect customer buying behavior and assess the perceived value of your products.

Try now

Post-purchase Survey

Measure your online shopping experience and use feedback to enhance satisfaction and ease of use.

Try now

Online Shopping Survey

Understand how your customers feel about your online shopping experience. Use their insights to drive more sales.

Try now

Cart Abandonment Survey

Understand why customers are abandoning their carts and use their feedback to improve their experience.

Try now

Post-purchase Satisfaction

Find out what your customers think of their recent purchase, including the product they chose and its usage.

Try now

How Did You Hear About Us?

Discover how customers found your product with an industry leading attribution survey methodology.

Try now

Product Waitlist

Build a waitlist to quickly build up anticipation, create buzz, and identify early participants to provide feedback.

Try now

Post-support Feedback

Track customer escalations following support interactions. Use those insights to improve the support experience.

Try now

Customer Feedback Survey

Learn how customers use and feel about your product or service, and use their feedback to make improvements.

Try now

Join 75,000+ of the world's most beloved brands

Why thousands of the world’s most beloved ecommerce brands love Delighted CX

Pre-built integrations with leading ecommerce platforms

Automate feedback collection with Shopify, WooCommerce, Klaviyo, Gorgias, Friendbuy, Square, Squarespace, Stripe, Gladly, ActiveCampaign, Zapier, and more.

See all of our integrations

Trigger post-purchase and customer service surveys with your marketing automation platforms.

Share feedback in real-time in Slack and MS Teams.

Sync all the feedback into your tech stack for deeper analysis and action.

Enable personalization with survey results in marketing automation solutions like Klaviyo.

User-friendly interface for creators and respondents

Over 75% of ecommerce customers are using their phone to purchase. With Delighted, you’ll be able to customize surveys to your needs, and they’ll always show up beautifully for your customers.

  • Create surveys in minutes. Customize logo and colors to match your brand.
  • Use pre-designed survey templates with skip logic and branching that you can adapt to various purposes quickly.
  • Translate your survey to 30+ languages.

Omnichannel survey delivery

Your surveys will automatically be optimized for mobile and desktop. Survey throttling is built in, so no one is ever over-surveyed.

Referral and testimonial automation

Jumpstart your word of mouth and referral marketing strategy with a customizable survey Thank you page.

  • Direct promoters to leave a review
  • Incentive referrals through our Friendbuy integration
Customer testimonial example quote

Delighted shares a lot of values that we do: putting customers first, and making things intuitive and easy for the customer. Our team is built to be customer-centric throughout the acquisition, consideration, and retention phases, to not only meet customer needs, but also to engage and delight along the way. It’s my goal to understand the customer throughout the entire journey — and Delighted helps me do that.”

How ecommerce feedback across the retail journey benefits your business

Customer loyalty monitoring

Systematically evaluate the quality of your customer experience over time. Understand where you stand in the market with industry-standard benchmarks such as NPS and CSAT.

Website and UX improvement

Collect feedback on the usability and functionality of the ecommerce website or app to optimize the user journey and reduce friction.

Market research and product development

Conduct competitive research and gather information on customer preferences from existing and new markets to guide business strategy and product development.

Zero-party data

Ask your customers for their preferences directly, so you don’t need to rely on 3rd-party data sources or predictive behavioral analytics for personalization.

customer effort score software dashboard

Dashboard reporting – your real-time feedback hub

See all of your results in a real-time dashboard that anyone can use. Get a bird’s eye view of customer happiness, or drill down into acute issues experienced by specific customer segments with keyword search and filtering. AI-driven reporting makes parsing through open text feedback a breeze.

Properties in Delighted enable organizations to utilize data from ecommerce platforms, like Shopify, to segment results by geography, product, shipping method, and more.

Monitor how your score changes over time for various customer or employee segments. Identify the issues that impact customer happiness most.

Create role and location-based dashboards. Measure NPS for marketing and CSAT for support.

Access all your feedback on your phone or tablet with Delighted for iOS and Android.

Learn from your peers and get advice from the experts

Check out some of our on-demand webinars. Get an in-depth look at how leading ecommerce retailers use Delighted.

How Cotopaxi achieved CX excellence in e-commcerce
How Casper unlocks Promoter referral revenue
See how you can stay on top of feedback analysis

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”