From initial purchase, to support interaction, to ongoing loyalty measurement, Delighted helps the world’s leading ecommerce brands generate insights across the entire ecommerce customer journey.
Join 75,000+ of the world's most beloved brands
Every second, 45 people answer a Delighted survey
Delighted powers 300+ million surveys a year
Learn how customers feel about your brand, product, or service with Delighted CX.
Grow your business by measuring customer loyalty with Net Promoter Score (NPS) surveys.
Find out if your delivery, return, or customer service experience satisfied customers with CSAT surveys.
69% of ecommerce brands find it difficult to retain talent. Keep a pulse on employee engagement with eNPS.
Learn how price changes might affect customer buying behavior and assess the perceived value of your products.
Measure your online shopping experience and use feedback to enhance satisfaction and ease of use.
Understand how your customers feel about your online shopping experience. Use their insights to drive more sales.
Understand why customers are abandoning their carts and use their feedback to improve their experience.
Find out what your customers think of their recent purchase, including the product they chose and its usage.
Discover how customers found your product with an industry leading attribution survey methodology.
Build a waitlist to quickly build up anticipation, create buzz, and identify early participants to provide feedback.
Track customer escalations following support interactions. Use those insights to improve the support experience.
Learn how customers use and feel about your product or service, and use their feedback to make improvements.
Join 75,000+ of the world's most beloved brands
Automate feedback collection with Shopify, WooCommerce, Klaviyo, Gorgias, Friendbuy, Square, Squarespace, Stripe, Gladly, ActiveCampaign, Zapier, and more.
Trigger post-purchase and customer service surveys with your marketing automation platforms.
Sync all the feedback into your tech stack for deeper analysis and action.
Enable personalization with survey results in marketing automation solutions like Klaviyo.
Over 75% of ecommerce customers are using their phone to purchase. With Delighted, you’ll be able to customize surveys to your needs, and they’ll always show up beautifully for your customers.
Your surveys will automatically be optimized for mobile and desktop. Survey throttling is built in, so no one is ever over-surveyed.
Jumpstart your word of mouth and referral marketing strategy with a customizable survey Thank you page.
Systematically evaluate the quality of your customer experience over time. Understand where you stand in the market with industry-standard benchmarks such as NPS and CSAT.
Collect feedback on the usability and functionality of the ecommerce website or app to optimize the user journey and reduce friction.
Conduct competitive research and gather information on customer preferences from existing and new markets to guide business strategy and product development.
Ask your customers for their preferences directly, so you don’t need to rely on 3rd-party data sources or predictive behavioral analytics for personalization.
See all of your results in a real-time dashboard that anyone can use. Get a bird’s eye view of customer happiness, or drill down into acute issues experienced by specific customer segments with keyword search and filtering. AI-driven reporting makes parsing through open text feedback a breeze.
Properties in Delighted enable organizations to utilize data from ecommerce platforms, like Shopify, to segment results by geography, product, shipping method, and more.
Monitor how your score changes over time for various customer or employee segments. Identify the issues that impact customer happiness most.
Create role and location-based dashboards. Measure NPS for marketing and CSAT for support.
Check out some of our on-demand webinars. Get an in-depth look at how leading ecommerce retailers use Delighted.
Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.
Sign up now and start collecting feedback for your ecommerce store for free.
