The fastest and easiest way to gather actionable customer, product, and employee feedback

Collect and analyze feedback with Delighted, the self-serve experience management platform of choice for the world’s top brands. Get set up in minutes, no technical knowledge required.

Every second, 45 people answer a Delighted survey

Choose from 8 ready-made survey templates and 6 survey delivery methods.

Create

Create customer and employee surveys in seconds. No expertise required.

Create best practice surveys your audience will actually enjoy. That means higher survey response rates and more actionable feedback. Delighted’s intuitive survey creator makes it easier than ever.

Delighted customize survey feature

Customize to your brand

Align the look and feel of your survey with your brand with ease. Add your logo, customize colors, create a branded survey page — all in Delighted.

Delighted survey question personalization

Personalize the question

Tailor your survey to each recipient’s situation. Address the survey directly to them, and ask about their specific product or interaction.

Delighted customer feedback survey setup

Quick and simple setup

Create surveys optimized to work perfectly on desktop, mobile, and across channels (email, web, SMS) with the easy-to-use web setup experience.

Delighted customer feedback additional questions

Get more detailed feedback

Follow up the rating question with an open-ended feedback question, and add up to 10 additional questions to drive even more insight.

Deliver

Deliver customer feedback and employee experience surveys across channels.

Control when and where surveys are delivered for point-in-time feedback at key points in the customer journey and employee lifecycle. No code required.

Delighted multi-channel customer feedback collection

Multi-channel delivery

Deliver surveys through email, SMS, your website, or via link. Your audience responds directly within the channel for better response rates.

Delighted automated customer feedback collection

Automated surveying

Schedule ongoing surveys by time interval and trigger surveys via integrations or based on custom events with the Delighted REST API.

Delighted customer feedback collection in various languages

Multi-language support

Want feedback from all over the world? Localize your surveys to 30+ languages for an all-inclusive view of customer and employee sentiment.

Delighted customer feedback survey throttling

Prevents over-surveying

Delighted increases response rates and protects your brand by automatically ensuring no one gets too many surveys.

Analyze

Analyze feedback with AI-driven analytics and realtime reporting.

Uncover insights with easy-to-use, yet powerful tools driven by Delighted AI.

Delighted customer feedback dashboard

Realtime dashboard

As soon as someone shares feedback, it is instantly available to you and your team in your dashboard for exploration.

Delighted customer feedback scoring

Feedback scoring and reports

Calculate scores (NPS, eNPS, CSAT, PMF, CES) automatically and generate comprehensive reports for all of your feedback.

Delighted customer feedback segmentation

Segmentation and trends

Slice and dice feedback by property, tags, keywords, time periods, and scores. Surface feedback trends automatically with Smart Trends.

Delighted customer feedback survey performance metrics

Survey performance metrics

Get a comprehensive view into survey delivery, response rates, comment rates, bounce rates, and unsubscribes for each survey channel.

Act

Act on feedback insights to reduce churn and fuel growth.

Give your team a pulse on user sentiment and the ability to take action. Turning unhappy customers into fans, and fans into advocates has never been easier.

Delighted customer feedback insights

Inform decisions

Route reports and alerts directly to the people who can make a difference. Stay on top of evolving expectations and inspire lasting loyalty.

Delighted close the loop on customer feedback

Close the loop

Connect Delighted to your help desk, CRM, and other mission-critical apps to turn unhappy customers into your biggest fans.

Delighted positive customer feedback engagement

Engage promoters

Automate post-survey follow-up, encouraging brand advocacy on 3rd-party sites and engagement from loyal customers.

Delighted customer feedback testimonials

Publish testimonials

Share positive feedback on your site with Testimonials, a premium paid feature. Boost conversions with valuable social proof.

Connect

Seamlessly integrate

Discuss feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store all your feedback in your data warehouse, and more.

Start collecting feedback from customers and employees today

Built by people who care deeply about customer experience

Created and run by a team who believes that great experiences are first and foremost.

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