Delighted Features

Look and feel

Customize your survey to match your brand. Add your logo and change colors to make it your own.

Intro message

Sometimes you may want to add a bit more of your brand voice to your survey. A short intro message can do the trick.

Customizable question

Choose from a variety of common customer feedback survey types, or craft your own fully customized survey question and rating scale.

Recommended questions

Not sure what to ask? Select from a pool of the most popular questions used by our customers for experience, product, and marketing insights.

Logic

Adjust what questions a respondent sees based on how they answer an earlier question in your survey. Learn more about Logic for Surveys and Logic for CX.

AI Recommended Questions

Let Qualtrics AI help you create a more comprehensive, insightful survey. Just enter two questions, and our proprietary AI engine will do the rest.

Templates

Select from dozens of expert-vetted surveys for every part of the customer and employee lifecycle. Learn more about our Templates.

Survey collaboration

Share a draft of your survey with your teammates via link. They’ll be able to leave feedback and comments without even needing their own Delighted login.

Thank you message

Customize a Thank You message based on the survey response. Personally follow up with low scorers and encourage high scorers to share.

Dynamic question personalization

Tailor your survey to ask about a specific experience via Properties. Ask each customer about the product they ordered, person they spoke with, or brand most relevant to them.

Multiple languages

Ask for feedback in 30+ languages. Deliver your survey in the language of your customers, and send in multiple languages using our API.

Web

Automatically gather feedback directly on your website, signed in users of your SaaS app, or after a purchase on your ecommerce website with a Javascript snippet. Learn more about our web feedback tool.

Link

Gather anonymous feedback in any channel where interactions take place – email signatures, chats, social media platforms, and more. Survey link URLs are the most flexible survey distribution method.

Link

Though link surveys are by default anonymous, Link surveys for CX enables you to track responses to people so you can apply customer segmentation to your reporting. Learn more about link surveys for CX.

Email

Provide us the email addresses, and we’ll take care of the rest: from fully authenticated delivery to survey scheduling and throttling. Your audience responds directly within the email for high response rates. Learn more about email surveys for CX.

Embed

Embed an email survey in any marketing automation platform where you can insert custom html. Learn more about Embed for CX.

SDK

Collect feedback on your iOS and Android apps with beautifully designed native surveys that you can customize completely through the Delighted web app – no coding required. Learn more about Delighted SDK for CX.

Kiosk

Collect feedback on brick-and-mortar experiences with Delighted’s iOS survey app for iPad. Set up a kiosk right by the cash register, the exit, or anywhere out in the field. Learn more about kiosk surveys for CX.

Visualize survey results

Get presentation-ready in minutes with pre-built graphs and charts that summarize your survey results for you.

Tag responses

Categorize responses once they’ve arrived. Use them to flag people for reaching out, or as an additional layer of organization.

Answer comparison

Drive insights by drilling into how people who answer one question a certain way respond to another. The answers are summarized in easy-to-understand charts.

Report builder

Add response charts and key takeaways to a report that you can share with your colleagues via link. Your collaborators don’t need their own login to see or comment on your report.

Track and benchmark your score

7 pre-built reports let you see how your score has changed over time. Understand where you’ve been improving, and where you need more focus.

Segment responses

Use Properties to pass additional information about the people you survey. Segment your survey responses and view feedback for just those people.

Compare across segments

Analyze how your Properties and Trends correlate to customer feedback scores with a user-friendly Pivot Table. Compare performance across locations or agents, all within Delighted.

Surface unexpected patterns

Use Keywords to identify feedback patterns without having to read through every single comment. Keywords are automatically surfaced via text analysis in the Pivot Table report.

Trends + AI text analysis

Trends allow you to save search and filtering criteria. Set the filters yourself, or let our AI-driven Smart Trends feature do the work for you. Detect patterns at scale with automatically suggested keywords and Trends.

Mobile access

Analyze customer data from any location with Delighted for iOS and Android. View a mobile dashboard of historic survey data and real time customer responses on your smart device.

PDF reports

PDF exports allow you to create reports from the dashboard and share them with people who may not be active users of Delighted.

Export data

We make it easy to get your data out of Delighted for further analysis with your existing tools.

Add unlimited team members

We make it easy to invite as many team members as you’d like, while ensuring they have access to just the information and settings they need.

Survey collaboration

Share a draft of your survey with your teammates via link. They’ll be able to leave feedback and comments without even needing their own Delighted login.

Share results via link

Make sure your teammates have the answers they need by sending them the results of specific questions via link. They don’t need their own login to view the answers.

Reporting collaboration

Add response charts and key takeaways to a report that you can share with your colleagues via link. Your collaborators don’t need their own login to see or comment on your report.

Survey response alerts

Receive an email alert when someone gives you a low score, mentions a specific keyword in their feedback, or when feedback arrives from a particular customer type.

Email digests

Get a quick summary of feedback, delivered to your inbox. Digests are delivered every Monday morning, or can be adjusted to arrive daily or monthly.

Subscribe to Trends

Receive an email alert when a new response arrives within a Trend you’ve created. Never miss feedback about the things you care about most.

Notes

Notes allow you to comment on feedback within your teams. Discuss a piece of feedback, or add notes after following up with a customer.

3rd party integrations

Want to post realtime feedback in Slack? Or automatically sync feedback with your customers in Salesforce? We offer a number of integrations to integrate Delighted into your workflow. See all integrations.

API

While you can manually send surveys by uploading a list, using our API is the most effective way to send surveys. By integrating with the API, you can have surveys sent automatically, all the time.

API client libraries

Integrating with our API is a snap using our open source client libraries. We support a number of languages such as Ruby, Python, Node, and more.

3rd party unsubscribe

When people unsubscribe from Delighted emails, we can automatically update your email lists for you.

Multiple user roles 1

Grant members of your team varying levels of access. Restrict critical functionality to select team members. Add as many team members to Delighted as you’d like while keeping permissions intact.

2-step security

Add an additional layer of security to your account by requiring a code at sign in, sent to your mobile phone via SMS. Only you can access your account, even if someone knows your password.

High availability

Countless teams rely on Delighted for realtime feedback from their customers. Delighted strives for maximum availability for both businesses and their customers alike.

SSL encryption

Every connection to Delighted is secured with HTTPS. This ensures that all communications are protected from eavesdropping and tampering.

Automated response filtering

We analyze each response in realtime to filter out the various automated responses produced by some email clients.

Redundant backups

Information stored within Delighted is backed up securely offsite. Sensitive information such as passwords and API keys are strongly encrypted.

Redact sensitive information 1

Hide personally identifiable customer information such as names and email addresses. Invite more of your team without the worry of exposing potentially sensitive information.

Multiple brand support

Delighted can support multiple brands and product lines. If you have a consumer brand and an enterprise brand with different branding, you can use Delighted to gather feedback for both.

Additional user roles 1

Sometimes you want to have different account access levels for different people. We offer the ability to ensure certain team members only see feedback related to their specific team.

Additional billing options 1

We offer a variety of invoicing options for you to choose from. Choose from credit card, check, or ACH. We can bill you on a monthly, quarterly, or yearly schedule.

IP access control 1

By providing specific IP addresses, or an IP range, you can ensure that your team is accessing Delighted on networks that you manage.

Formalized NDA 1

While our Terms of Service and Privacy Policy automatically cover your data and proprietary information, we are happy to review and sign mutual NDAs.

Projects

Manage your entire customer experience survey program with Projects. Send different survey types to different customer segments and analyze the feedback, all from the same account.

Testimonials

Showcase customer feedback on any page on your website with Testimonials. Request publishing permission and configure your testimonial widget to suit your brand, all in Delighted.

Historical feedback migration

If you’re moving from another service, or want to import data from your homegrown system, we can help you get your existing feedback into Delighted quickly and easily.

Help Center

Get answers to the most common questions we hear from our customers and learn the best practices for collecting and responding to customer feedback in our Surveys Help Center and CX Help Center.

Delighted Community

Join our dedicated user community for inspiration on how you can development your own experience management program. Learn more about the Delighted Community.

Change your plan at any time

We offer plans on a yearly basis. You can always upgrade or downgrade as your needs evolve. We’ll prorate your next charge, so you only pay for time spent on each plan.