Delighted's how-to guide for improving customer service

Increase customer retention with high-performing customer support teams. Our guide gives insight into:

  • Today’s customer service statistics and what that means for customer expectations
  • Choosing and customizing customer service surveys for a seamless omnichannel support experience
  • How to tune into your internal service teams for long-term support representative engagement
  • Just enter your email address, and get to reading!


    Every second, 45 people answer a Delighted survey


    Delighted powers 300+ million surveys a year


    You don’t have to take our word for it

    Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

    “Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
    “Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
    “You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”