Groove survey integration: Automatically convert customer feedback to tickets in Groove

Instantly close the loop on customer feedback with Delighted + Groove

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Groove Integration with Delighted
  • Customize your Delighted email survey template (NPS, CSAT, CES, 5-star, Thumbs, Smileys) to suit your brand tone and feel
  • Integrate Delighted with Groove in two clicks with our pre-built integration
  • Choose the rules to ensure tickets are only created for the responses you’re looking for
Why Delighted

Gain a holistic understanding of your audience with a dedicated survey tool like Delighted

  • Collect insightful feedback on any interaction via any channel (website, in-app, link URL, and SMS)
  • Leverage beautiful survey templates optimized for any device – no design or IT required
  • Do it all yourself – survey best practices are built-in for high response rates and insightful feedback
  • Let us handle the details – throttling is automatic, so you never worry about over surveying your customers
nps email survey

Follow up on customer feedback. Turn detractors into fans, and fans into brand ambassadors.

insights lead to customer experience improvements

Inform decisions

Share pre-built reports and feedback digests with the people who can make a difference.

close the loop

Close the loop

Follow up with unhappy customers through your Groove integration and collaborate in real-time.

engage promoters

Engage promoters

Automate post-survey follow-up to encourage brand advocacy and engagement from loyal customers.

Integrate with the tools you already use

Shopify

Automatically send to customers after they place an order on your store.

Salesforce

Trigger Delighted surveys and sync responses to your contacts in Salesforce.

Slack

Send your Delighted feedback into Slack channels.

And more!

View all 37 of our integrations

About Groove

Groove provides growing businesses with a simple platform for collaborating on customer support. Keep your customers happy with a robust knowledge base and responsive support via email and live chat.

Learn more about Groove

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

NPS is a registered trademark, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.