02:11 Survey types and platforms
04:21 Survey-taking experience
05:28 Customizing the email platform
07:53 Customizing the web platform
10:02 Sending your survey
11:56 Viewing and reporting data
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“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”
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