Delighted for Segment Startups Program

Scale your startup with Delighted

Delighted offers a self-serve, automated feedback solution for startups looking to build strong customer relationships from the beginning.

Find out if you qualify and unlock a $2000 credit (a 74% discount) for your first 12 months. To qualify, you must have:

  • Raised less than $5M
  • Been founded less than 2 years ago – Companies that are outside of the US/CAN/UK are exempt from this as long as they have less than 20 employees and aren’t on a sales contract already

Apply here

Allbirds
Instacart
Pagely
Opentable
TedX
Affirm
Peleton
Doordash

Save time and act faster on insights with Delighted

Delighted is the perfect AI-driven solution for startups wanting to improve customer, employee, and product experiences quickly. By capturing feedback, founders can reduce churn and build long-term action plans from real-time survey data.

Delighted allows us to track our customers specifically. Just by one person providing a verbatim comment, we can dive deeper into what went wrong and try to fix issues that cause a larger customer impact.”
Jessie Reed, Manager of the Social Care and Community Team at Affirm
Benefits

Ease growing pains with a friction-free customer feedback program

Create surveys your customers will actually enjoy. An effortless survey experience means higher response rates and more actionable customer feedback. Delighted’s intuitive customer survey templates make it easy.

survey setup icon

Quick, self-serve setup

Create surveys optimized to work perfectly across all channels with a customizable, easy-to-use web setup experience.

automated scheduling icon

Automated surveying

Schedule ongoing surveys by time interval and trigger feedback surveys based on custom events with Delighted API.

multichannel icon

Multi-channel delivery

Deliver surveys through email, your website, or via link. Customers respond directly within the channel for better response rates.

Delighted customer feedback survey performance metrics

Expansive reporting options

Spend more time driving impact and less time digging for insights with Delighted’s complete suite of AI feedback analysis and reporting features.

Use cases

Grow successfully with an engaged team, happy customers, and an unbeatable product

The key to successful startup growth is continued customer and employee listening. With Delighted survey templates, your teams can rally around a single survey metric to fix experience gaps at the early stages.

Customer surveys (NPS)

Measure brand loyalty with Net Promoter Score (NPS) surveys. Get the fine-tuned data you need to enhance at scale and increase customer retention long term.

Employee surveys (eNPS)

Resolve high-level employee concerns early with employee Net Promoter Score (eNPS) surveys. Make impactful decisions from anonymous feedback.

Product/market surveys (PMF)

Find out if your product satisfies the needs of the market with Product/Market Fit (PMF) surveys. Show investors the data to prove you are ready to scale.

Who do we help?

Delighted helps many great brands of all sizes delight their customers. Learn how startups are becoming the next unicorn with the help of Delighted.

Slack
TedX
Sonos
Cisco
Uber
InstaCart
Target
Ting
Citrix
Pagely
TaskRabbit
DWR
Strava
SilverCar
AllSaints
OpenTable
Delighted pricing

Join the Delighted startups program and get a 74% discount off your first 12 months

Apply now to receive a $2000 credit for your first year of Delighted Premium. Take a look at our regular pricing below to compare the value!

Free

$0/mo
Billed yearly
Get started
  • Use 1 delivery platform
    Email, Web, Link, SDK
  • 1 Project
    Use 1 survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
  • Monthly survey send limit of 1,000
  • Invite 3 team members
  • Brand your survey with your logo and colors
  • Configure 5 Trends filters to segment feedback
  • 4 pre-built feedback reports
    Dashboard, Over time, Snapshot, Metrics
  • Set 3 Alerts to send feedback to your team
  • Self-serve support
  • Self-serve onboarding
  • Access to the Delighted Slack Community
  • Access 35+ free integrations
    Slack, Shopify, Zendesk
    See all
  • 30+ languages for localization of the initial rating question
  • Autopilot schedules delivery of email surveys
Get started

Premium

$224/mo
Billed yearly
Get started
  • Use all delivery platforms
    Email, Web, Link, SDK, 3 Kiosks
  • 5 Projects
    Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
  • Monthly survey send limit of 10,000
  • Invite 10 team members
  • Brand your survey with your logo and colors
  • Send email surveys from your domain
  • Configure 20 Trends filters to segment feedback
  • AI suggested filters powered by Smart Trends
  • 7 pre-built feedback reports
    Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks
  • Set 10 Alerts to send feedback to your team
  • Self-serve support
  • Self-serve onboarding
  • Live chat with support team
  • Access to the Delighted Slack Community
  • Access 35+ free integrations
    Slack, Shopify, Zendesk
  • 5 premium integrations
    Salesforce, Segment, HubSpot
    See all
  • 30+ languages for localization of the initial rating question
  • Customize Translations for everything from the Intro message to Additional Questions
  • Autopilot schedules delivery of email surveys
  • Customize 10 Additional Questions within your survey
  • Access expert-recommended eNPS and PMF Additional Questions
  • Testimonials collects and publishes feedback directly to your site
Get started

Premium Plus

$449/mo
Billed yearly
Get started
  • Use all delivery platforms
    Email, Web, Link, SDK, 5 Kiosks
  • 7 Projects
    Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF
  • Monthly survey send limit of 20,000
  • Invite 20 team members
  • Role-based user access
  • Brand your survey with your logo and colors
  • Send email surveys from your domain
  • Configure 40 Trends filters to segment feedback
  • AI suggested filters powered by Smart Trends
  • 7 pre-built feedback reports
    Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks
  • Set 20 Alerts to send feedback to your team
  • Prioritized support from your dedicated Customer Concierge for all concerns or requests
  • Data migration from other feedback platforms
  • Access to the Delighted Slack Community
  • Access 35+ free integrations
    Slack, Shopify, Zendesk
  • 5 premium integrations
    Salesforce, Segment, HubSpot
    See all
  • 30+ languages for localization of the initial rating question
  • Customize Translations for everything from the Intro message to Additional Questions
  • Autopilot schedules delivery of email surveys
  • Customize 10 Additional Questions within your survey
  • Access expert-recommended eNPS and PMF Additional Questions
  • Testimonials collects and publishes feedback directly to your site
Get started

Prices shown do not include sales tax. Sales tax will be calculated upon entering billing information.

Apply now

Ready to get started?

Focus on expansion, Delighted will cover the rest.

We’re excited to help you foster and maintain long-lasting employee and customer retention as you propel your organization forward.

Find out if you qualify and unlock a $2000 credit (a 74% discount) for your first 12 months. To qualify, you must have:

  • Raised less than $5M
  • Been founded less than 2 years ago – Companies that are outside of the US/CAN/UK are exempt from this as long as they have less than 20 employees and aren’t on a sales contract already

Apply here

NPS is a registered trademark, and Net Promoter Score is a service mark of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.