Find out how well your business is adapting to evolving customer needs with customer satisfaction surveys. Act on real-time feedback to win their confidence, trust, and lasting loyalty, even through times of disruption and uncertainty.
Our Return Bar network just reopened, and we’ve been using Delighted to track how shoppers are responding to our new contact-free returns process. With that feedback, we can collect and address any customer concerns as they come up, and continue providing a stellar return experience.”
From customization to distribution, you’ll be able to do it all yourself within the Delighted platform. Gain the insights you need with an initial rating question and open-ended follow-up, proven to garner high response rates.
Measure the quality of your overall experience. Choose from various rating scales, including smiley faces, stars, and the classic numbered scale.
Customers share the “why” behind their rating in a free-response question. This is where you can surface unbiased, actionable feedback.
Create a branded survey with our simple web setup experience, no technical skills required. Just upload your logo and brand colors to match your brand style guide.
Customize a thank you message to the initial rating. Let unhappy customers know they’ve been heard, and ask happy customers to spread the word.
A premium paid feature. Ask follow-up questions to uncover crucial insight on survey responses. Layer up to 10 custom questions within a single survey flow.
Customer feedback that is trapped in a spreadsheet doesn’t help you or your customers. Prioritize and share your customers’ feedback on cleanliness, safety, and ease of pickup with each store location.
No IT required. Delighted integrates seamlessly with 750+ tools. Automatically trigger CSAT surveys and review feedback results in the tools familiar to your team. Information flows seamlessly to never miss an opportunity to collect customer feedback and proactively respond.
Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.
Created and run by a team who believes that great experiences are first and foremost.
Have a question? We want to help. We answer all our email as fast as humanly possible.
It’s your data, we are only stewards of it. Export it all, anytime you want, with a single click.
We do everything in our power to ensure your account and data are secure.