Welcome Mixergy listeners! Care for your customers and address their concerns with real-time customer feedback.

Find out how well your business is adapting to evolving customer needs with customer satisfaction surveys. Act on real-time feedback to win their confidence, trust, and lasting loyalty, even through times of disruption and uncertainty.

45

Every second, 45 people answer a Delighted survey

300M+

Delighted powers 300+ million surveys a year

4.9

4.7

Create

Create effective online surveys in minutes

From customization to distribution, you’ll be able to do it all yourself within the Delighted platform. Gain the insights you need with an initial rating question and open-ended follow-up, proven to garner high response rates.

Learn more about setting up your survey

Rating question

Start with a rating question

Measure the quality of your overall experience. Choose from various rating scales, including smiley faces, stars, and the classic numbered scale.

Additional Questions

Get context for improvement

Customers share the “why” behind their rating in a free-response question. This is where you can surface unbiased, actionable feedback.

Multiple delivery channels

Send your survey via email, SMS, anonymous URL links, or QR code for seamless delivery. Use Properties to automatically segment feedback by school location.

Code-free customization

Create a branded survey with our simple web setup experience, no technical skills required. Just upload your logo and brand colors to match your brand style guide.

Contextualize follow up

Customize a thank you message to the initial rating. Let unhappy customers know they’ve been heard, and ask happy customers to spread the word.

Add Additional Questions

A premium paid feature. Ask follow-up questions to uncover crucial insight on survey responses. Layer up to 10 custom questions within a single survey flow.

Net promoter score comments on Delighted dashboard

See customer feedback in your real-time dashboard

Customer feedback that is trapped in a spreadsheet doesn’t help you or your customers. Prioritize and share your customers’ feedback on cleanliness, safety, and ease of pickup with each store location.

See all of your feedback in your customers’ own words – in real-time.
Prioritize top concerns for each store location.
Search for specific keywords and see scores and feedback for just those segments.
Create Trends from saved searches for quick reporting.
Automatically segment and share feedback by store location for immediate action.

Works with the tools you already use

No IT required. Delighted integrates seamlessly with 750+ tools. Automatically trigger CSAT surveys and review feedback results in the tools familiar to your team. Information flows seamlessly to never miss an opportunity to collect customer feedback and proactively respond.

customer effort score software integrations

You don’t have to take our word for it

Delighted helps some of the world’s most coveted brands gather actionable customer feedback and make customer satisfaction a competitive advantage.

“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”

“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”

“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”

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