With Delighted’s Net Promoter Score (NPS) software, you can collect, analyze, and act on customer feedback in 3 easy steps – no development or design resources required. Our AI-driven NPS platform handles all of the details for high response rates and actionable results.
Sign up now and gain access to free NPS survey software. Gather feedback in minutes!
Delighted’s NPS software brings together everything you need to run a world-class survey program, eliminating the hassle of legacy systems and multiple tools. Having a single survey software will make measuring performance and gaining insights easier and better, and will provide the data to support critical decision-making.
Our NPS software is designed to respect your brand and your customers’ time. Your surveys can be delivered across multiple channels and devices, and in 30+ languages.
Add your logo, customize colors, create a branded survey page — all within the NPS software, no coding required. Surface focused insights by customizing the NPS question to who you are surveying (customers or employees) and what you’d like feedback on (a feature, recent transaction, or the overall experience with your company).
Let your customers tell you how they feel, in their own words, with an open-ended follow-up question. Want deeper insights? Ask Additional Questions that are powered by conditional logic based on the survey response. Layer up to 10 follow-up questions within a single survey flow.
Schedule surveys to send at routine intervals with Autopilot to measure NPS over time. Or, automatically trigger surveys based on key customer journey touchpoints using the Delighted API for highly focused feedback. Surveys can be delivered and completed across multiple channels (Web, Email, and Link) to reach people where they are and improve survey response rates.
Engage customers who answer your survey based on their response with a customizable Thank You message. Personalize the message to encourage customers to take action based on their rating. Let promoters know how they can get more from your brand through an app or referral program, and encourage detractors to get in touch.
Customer feedback that is trapped in a spreadsheet doesn’t help you or your customers. Visualize and segment feedback for easy reporting and analysis. Identify the key drivers behind customer happiness, and monitor the impact of your changes.
Explore a live demo of the NPS dashboard.
Collecting feedback is just the tip of the iceberg. Delighted takes care of the heavy lifting so you can focus your energy on proactively engaging customers and strengthening relationships.
Easily integrate your Delighted account with 750+ digital tools directly or via the Delighted API. Start discussing feedback in Slack, trigger surveys from Stripe, sync feedback to Salesforce, store user feedback in your data warehouse, and more.
Get your entire team involved with improving customer experiences. Add unlimited team members, control permissions, set up email digests, send smart Alerts to specific team members, and collaborate with Notes.
Publish compelling customer comments anywhere on your site with our Testimonials widget. Request permission to share the feedback publicly and configure the widget to match your brand without extra design or development resources.
An NPS software is a self-serve customer experience (CX) tool designed to help teams take action from real-time feedback and track success over time. Using a Net Promoter Score tool to build out a robust CX program can have a number of additional benefits for your business.
The primary benefits of using an NPS tool are:
Net Promoter software is undemanding. For respondents, NPS surveys are straightforward, easy to understand, and take just a few minutes to complete. Internally, the results are determined by a simple formula with no need for complex analytics. Consumers are either a promoter, a detractor, or passive. It’s as simple as that.
Your NPS score is an invaluable KPI because the data your surveys gather is relevant to everyone – from the CEO to your frontline staff. By asking NPS questions across the customer journey, businesses can analyze every part of the customer experience and implement changes at key touchpoints to ensure improvement or continued success.
As it measures the likelihood of repeat business and long-term customer loyalty, Net Promoter Score software can accurately forecast business growth and cash flow, in addition to helping you assess overall brand value and satisfaction.
NPS is a standardized system that’s recognized worldwide. As such, it’s easy to see how to stand amongst competitors from within your geographic region and the industry as a whole with easy-to-use NPS benchmarking tools.
Open-ended questions collect qualitative feedback after the NPS question, so you’ll get insights, direction, and action points that help to develop or improve your CX, customer service, and products from every respondent category.
Tracking NPS scores allow you to see how various teams and departments are performing over time, uncover seasonal trends, and assess how previous changes have affected customer sentiments – either positively or negatively.
72% of people get news from friends and family, and 90% trust the suggestions they receive, making word-of-mouth an invaluable source of business. In fact, 74% of consumers identify word-of-mouth referrals as a key influence in purchasing decisions.
Upholding positive customer experiences is a vital element of value-based growth. However, it’s not just about ensuring positive recommendations and maintaining promoters. It’s also about decreasing the potential for negative feedback.
Using NPS software remains the best way to gather quantitative data about current customer satisfaction and loyalty levels, while also collecting the actionable qualitative feedback you need to drive your business forward.
The best NPS software tools offer a variety of built-in features to help you scale your CX program alongside your growing business. Here are the steps to maximize their benefits:
Openly report NPS scores internally and recognize employees and departments that do well. The best NPS survey tools and solutions allow sharing real-time feedback with your teams to get everyone involved with improving the customer experience. Delighted’s easy integration to platforms like Slack and Zendesk makes it simple to keep NPS at the heart of your organizational culture.
Conducting surveys using different channels can significantly impact your NPS score, especially when you gather feedback across the customer journey. With Delighted NPS software, you can use a multi-channel approach and monitor response rates by channel – Email, Web, Link, Kiosk, and SDK – to determine which ones are best for your customer base.
Recipients are much more likely to respond when they receive a personalized survey. Use customization options to address the customer by name, or go even further by translating your survey to reach the respondent in their native language.
Customers should know enough about your product or service to answer meaningful questions about future use or whether they’d recommend you. Get specific about when (and how often) to send your survey to guarantee accurate feedback every time.
Delighted’s NPS software allows you to ask Additional Questions based on conditional logic. This enables you to gather qualitative data and take speedy action to close the feedback loop with every customer, regardless of their answer.
Data becomes outdated quickly. With Delighted’s real-time reporting options, you can identify problems and address them before it’s too late – a luxury you don’t have with labor-intensive manual reporting processes.
Use NPS software to improve the overall customer experience or hone in on specific customer touchpoints. Delighted helps some of the world’s most coveted brands gather actionable feedback from their customers.
“Everyone at Bonobos needs a direct line to customers for feedback. I know that due to Delighted, we avoided disaster.”
“Every time we open up Delighted we find a new way to improve, which at the end of the day is why we are doing this.”
“You need users’ thoughtful, raw feedback to correct and improve experiences for all customers in the future.”
“Delighted is the NPS product I always hoped someone would build. When I first saw the tool, I knew instantly that it could change the way companies measure and manage customer happiness.”
Fred Reichheld, creator of NPS and Delighted advisor
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